Toyota Escondido

Always quality work and the customer is treated fairly and courteously. Pat Kelly took care of my Scion today and did a super job. and courteously. Pat Kelly took care of my Scion today and did a super job. More

Extremely Disappointed due to "Breach of Contract".I Extremely Disappointed due to "Breach of Contract". I received an offer from my request for " Out the Door" price to dealerships for 2021 Rav4XLE Hyb Extremely Disappointed due to "Breach of Contract". I received an offer from my request for " Out the Door" price to dealerships for 2021 Rav4XLE Hybrid. An offer came from Steve of Toyota in Escondido, for $32,348. I confirmed my request and sent acceptance, as well as, provided in-person $500 deposit and notice that ETA mid Jun. After numerous text, phone msg and email on status, by Jul, I decided to request Sales Manager for understanding with the lack of response and communication. When I called in early Aug, Steve finally talked to me and stated its due in early Sept as agreed in our written contract. I texted on first week of Sept and was told 15-20Sept. With no call back from Steve, I texted him on 22Sept. Steve stated the car is in but we cannot honor our contract. He stated that the car is marked up $2500 plus we need to pay add'l $1200 (?) for security system. When my wife and I arrived 5:30pm on 22Sept, I showed him a hard copy of his email and the receipt for my deposit. He said the dealership will not honor our contract. This is a "Breach of Contract", which I told him was legally binding and grounds for further actions. My wife and I were deeply sadden by their lack of respect, integrity and profressionallism. I am a 24yr USAF Veteran and my wife and I are retired with limited income. We have had 7 Toyotas in the family. And we have never experienced such Greediness and Poor Customer relations before. We vow never to enter this dealership again nor buy another Toyota. More

Friendly customer service, good communication, easy drop off and pick up of vehicle, technician was knowledgeable. off and pick up of vehicle, technician was knowledgeable. More

Very profesional team super happy I will back again for sure quickly answers I very satisfied sure quickly answers I very satisfied More

Javier had an amazing customer service. I so appreciate him. He was very sufficient and he followed through. him. He was very sufficient and he followed through. More

Javier was extremely helpful, I will be back and recommend your services to my friends recommend your services to my friends More

Love Toyota of Escondido service department. From start to finish I was kept informed throughout the whole process. Art Lara service writer, super friendly, professional and knowledgeable. They were super to finish I was kept informed throughout the whole process. Art Lara service writer, super friendly, professional and knowledgeable. They were super quick, in and out! Best service ever, please keep up the great work, Toyota of Escondido! More

Always explain the work preform in detail happy to answer questions let you know of any upcoming concerns and always courteous questions let you know of any upcoming concerns and always courteous More

Excellent professional service every time! I really appreciated the efficiency and friendliness! Jose was awesome! appreciated the efficiency and friendliness! Jose was awesome! More

Nice personnel, but took long time to check in. Asked for BSM to be installed , took two days still not done. Disappointed BSM to be installed , took two days still not done. Disappointed More