Toyota Escondido

My wife and I have been VERY pleased with the sales process and service trips over the past year. The Sienna Van we bought had many advanced features compared to other makes and has performed like a c process and service trips over the past year. The Sienna Van we bought had many advanced features compared to other makes and has performed like a champ. More

High pressure sales department is not fair in their negotiations and their customer service is terrible. Went to purchase a used prius and left after experiencing the worst customer service I have eve negotiations and their customer service is terrible. Went to purchase a used prius and left after experiencing the worst customer service I have ever received anywhere. The salesman had the nerve to call me a few days later to ask if I had reconsidered their offer. The salesman doesn't know how to negotiate and uses the typical sales tactics. They want to talk about payments instead of the actual price of the car and price of the trade-in. I specifically asked to negotiate price and not payment three times before he finally got it. We were about $3k in difference in what i was willing to pay and the salesman wasted 2 hours of my time going back and forth to his manager. Each time he came back, total of 4 back and forth, he offered $100-200 more on trade-in and $200 less on an overpriced prius. Once I got up to leave someone came out of the sales office to try to persuade me. He was nice but at that point it was too late. More

Despite the previous negative reviews for this dealership on this site AND a family member who had a bad experience with this dealership, I initiated contact on 8/27/11 with this dealer. I contacted them thr on this site AND a family member who had a bad experience with this dealership, I initiated contact on 8/27/11 with this dealer. I contacted them through the Costco auto buying program for used vehicles because their website listed several certified used vehicles of the make/model I was searching for. I received a call within 10 minutes from Barry, and we discussed the specific make/model I was interested in. Barry told me that the Costco program would provide me a discount off the lowest published price. We discussed specifically that this discount would be taken off the "Internet Special" prices as listed on the website that day. When I arrived, Barry welcomed me to the dealer and introduced me as a Costco buyer to Antonio Sanchez to handle my questions and possible purchase. After inspecting the vehicle and taking a test drive, we sat down to discuss the price. I raised a couple concerns about the condition of the vehicle, specifically that there were missing accessories (floor mats, cargo mat and tonneau cover), one of which was specifically listed on the website as being installed on the vehicle, and that the tires seemed excessively worn for a vehicle with only 15,000 miles on it. Antonio went to "speak with his manager" about the price and returned with a write up for the car at the Internet special price, and told me it was a firm price because "they were only making $100" at that price. I immediately pointed out that his price did not include the Costco discount I had been told about. I was then told that the Costco discount would not apply to the Internet Price, it would only apply to the original and much higher price. At that point, we together reviewed the dealer website where I pointed out the tonneau cover that was on the listing for this specific vehicle was missing. I was told that it was merely an option, despite it being listed under "Installed Options and Accessories." We also reviewed the CarFax report which showed that the dealer had mounted and installed tires, and I asked him to explain why the current tires were so worn for a vehicle with such low mileage. The response I got was that the price was still firm, and that the dealer was unwilling to negotiate at all, or even honor the previously quoted Costco discount. Despite this, I made a counteroffer on the vehicle. Antonio not only refused to consider this offer, but refused to bring it the attention of his manager, so I decided to leave. As I was driving away, Antonio chased me down in the parking lot, suddenly able to offer the Costco discount but unwilling to consider any other negotiations. I declined to pursue further discussions about any vehicle. Essentially, I felt I couldn't trust the dealership anymore when it took me actually driving out of the lot for them to honor the offer they had made to me on the phone. The dealer seemed to think that giving me the Costco discount was a big concession and doing me a favor, instead of that being the staring point of negotiations because it was the pricing they had already committed to. Guess it's still "business as usual" at Toyota of Escondido, and they've lost another potential customer. More

HI I recently went to Toyota Of Escondido for a used car, I felt has everything was going good until a mager came out to appraise my car. At this time i heard his salesmen make a remark about my wifes chest, I felt has everything was going good until a mager came out to appraise my car. At this time i heard his salesmen make a remark about my wifes chest, and instead of reprimanding him he laughed wih him and then stared at my wifes boobs in a derogatory way. This was very displeasing to me and very untasteful. This was just the beginning of my bad experience at Toyota Of Escondido. The mager John then drove my car around the lot, and offered me a riducolus price for my trade in. I went to Toyota Of Carlsbad and they offered me $2500 more for my trade in then he did. Not only was his offer ridiculous, I found his behavior with his salesmen towards my wife very rude, and un-professional. You can rest assure I will make sure I will let all my friends know to not buy a car from Toyota Of Escondido, and theres not a more rude dealership out there. What happen to proffesionalism, and being curteous to people that bring you buisness. Well don't count on that from Toyota of Escondido, and espically they're manger John. More

As Murphy's law has it, my extended Warranty expired April 2011 on my 2005 Tacoma, in which was paid off at the same time. I purchased my Truck from Toyota of Escondido, and have had all services perfor April 2011 on my 2005 Tacoma, in which was paid off at the same time. I purchased my Truck from Toyota of Escondido, and have had all services performed there. So with that said, it was a surprise that the little man in a seat with a big red ball appeared on the dash. Unknowing to me, that is the AIR BAG Man, he appears when there is something wrong. I immediately called Toyota of Escondido, and asked for assistance, and I cannot say THANK YOU enough for the outstanding service Toyota of Escondido provided me! Not only do I always have great customer service, I was also blessed with assistance on the part to be replaced. I would like to acknowledge whom I feel went out of their way for me, my trusty Service Manager Jennifer Baray. Jennifer has been my regular Service Manager for some years now, and I wouldn’t want it any other way. I hope that others within Toyota of Escondido can look to her as a model of great excellence for her Customer Service skills, she is AWESOME!!! I would also like to acknowledge Michelle Lynch, what a pleasant person to deal with, she was assuring, thanked me for being a customer, and assured me that Toyota of Escondido would see what they could do to assist me with my repair, and she followed through! My Truck was repaired, and I had my normal full service done. Now don't get me wrong, the little man in a seat with a big red ball was cute, but I am sure glad he is not showing anymore. Thank you Toyota for making this happen, and making sure I am always treated with respect, and I am assured that my vehicle & I will continue the great relationship we have developed, it’s a family now!! People who care about us are always doing little random acts of kindness for our benefit, and Toyota showed that to me! More

Brought my vehicle in here recently for service and was ripped off. Fifty dollars labor and a two hour wait to install a battery! Yeah, I know, I should have shopped around and installed it myself. The ripped off. Fifty dollars labor and a two hour wait to install a battery! Yeah, I know, I should have shopped around and installed it myself. The service advisor, a female, was indifferent to my needs and seemed only interested in inflating the bill. The cashier gave me no greeting when I went to pay and didn't even look at me. Members of my family and I have come here for years to both buy vehicles and get them serviced, but no more. The quality of people they have working here has dropped off considerably. In all fairness, I will say that some of the people here are of good quality and are customer service oriented. In the future I will take my business elsewhere and I recommend all others do the same. More

I went to look at FJ Crusiers on 4/16/11. The salesman, Steve, showed us one. We asked to test drive it but he said they weren't giving test drives because of gas prices and it was their busy time of day. Steve, showed us one. We asked to test drive it but he said they weren't giving test drives because of gas prices and it was their busy time of day. He wouldn't even let us drive around the parking lot. He said we had to come back 3 days later. Then he got a call that he said he had to take and he needed to lock the car up. We watched him just go and stand next to the front door. We went to Toyota Carlsbad and bought the same FJ Crusier. Another couple at Carlsbad said they also had a bad experience at Escondido and then went to Carlsbad. I will never go back to Toyota Escondido. More

Bought a truck, took it home then noticed that it had been repaired and was not told of this before i bought it. Went back to try and get a discount or another one and they wanted to buy it back from me been repaired and was not told of this before i bought it. Went back to try and get a discount or another one and they wanted to buy it back from me but for alot less then what I paid. I think they should take it back without me loosing any money because if they had told me about the prior damage I would have not purchased the truck. I have boughten 3 cars from Toyota and will not buy anymore when i am in need of one. Toyota of escondido do not care of customer satisfaction and are dishonest. I will give Toyota of Escondido very bad rating anywhere I can and will not recommend it as a good auto dealer. More

I was looking online at the Scion TC, So when I drove to the dealership in Escondido Lauren was there to help me, Lauren answered all my questions showed me the 2010 and the 2011 models. I feel the best thi the dealership in Escondido Lauren was there to help me, Lauren answered all my questions showed me the 2010 and the 2011 models. I feel the best thing for me was there was no pressure. For me this was a big deal I have owned my car for 13 years and Lauren was patient. I think the price of this car is very fair and I am very happy with it I love my new TC.. I just want to say thanks again Lauren. More

Lauren was exceptional in her ability and thoroughness to get me in and out of the dealership with my new 2011 Scion tc in January with no problems. I am a busy, full-time student, and she was insistent on m get me in and out of the dealership with my new 2011 Scion tc in January with no problems. I am a busy, full-time student, and she was insistent on making my visit to Toyota as easy and positive as possible, knowing how stressed I already am with my busy schedule. I was able to come in and walk out with a new set of keys within minutes! Thank you, Lauren, for bending over backwards for me! More