Toyota Escondido

my family and i went to buy a NEW car.. we looked at my family and i went to buy a NEW car.. we looked at them and we decided on a Toyota corolla 2012 with 4 miles on it.. when we were about to go into my family and i went to buy a NEW car.. we looked at them and we decided on a Toyota corolla 2012 with 4 miles on it.. when we were about to go into financing to sign the paper work we changed our mind on the color.... we wanted white instead of gray, we told HECTOR the sales person that we wanted the same new car but in white. to make the story short, Toyota of Escondido gave us an unwind white corolla. they did not tell us that it was an unwind.. me and my dad not knowing any better what an unwind was, signed the paperwork. an unwind is when someone buys a car and takes it home but then brings it back because they didn't qualify or they didn't want it anymore. so it is considered a USED car. our contract says NEW even though the car was purchased before. Toyota of Escondido sold us a used car for the price of a new one. they did not give us a discount. they even said that our down payment was only going to be 800 dollars when in reality it was 2500 or more, i don't remember because they got money from our trade In's gap and warranty that was not used. we usually get a check when we trade in a car for the gap and warranty that was not used. this time we didn't because Toyota of Escondido took it without letting us know and used it for our down payment in addition to the 800 dollars we gave them. we were clients for 7 years,, we purchased 5 different cars from them and recommended a lot of clients.. we trusted them but they ripped us off. we will not go back to Toyota of Escondido. and will not be recommending anyone. my family and i talked to the general manager and he did nothing about it.he was rude. Toyota of Escondido has very bad customer service. and their service department is not any better they wanted to charge me for something that i had warranty on. and when my dad got his oil change done. he drove home and the light of the oil turned on even though he had already done it. he went back and it turns out that they made a mistake and only had filled his car half of the oil that was supposed to be there. i do not recommend Toyota of Escondido. if you want to buy a new car go somewhere else and read everything before you sign. trust no one.. no matter how many years you have been customers. very very bad experience with TOYOTA OF ESCONDIDO..you can guarantee that toyota of escondido will not receive any further business from me or anyone I know. More

I Contacted Toyota of Escondido on Wed Feb 29th about a Tacoma truck. Paris got back to me quickly, quoted me a great price. I arrived at the dealer around 7pm after work, he was ready for me - we signed t Tacoma truck. Paris got back to me quickly, quoted me a great price. I arrived at the dealer around 7pm after work, he was ready for me - we signed the deal, and I was able to drive off in my new truck very happy. Probably the best car buying experience I've ever had (and I've owned and purchased about 20 cars in my life so far) We had such a positive experience that we decided to trade in my wife's 2010 Prius for a new 2012 on the spot as well. That deal went very smooth and we were both able to drive home in our new Toyotas... couldn't be happier. Thanks again to Escondido Toyota - you guys are the best. Jacques Bernier -San Marcos CA 92078 More

Employees have always been friendly, courteous, and competent. Service estimates have always been accurate. Service has always been completed in a timely manner. Service has always exceeded expectio competent. Service estimates have always been accurate. Service has always been completed in a timely manner. Service has always exceeded expections. More

The sale manager has no respect towards customers. He was the one whe asked me to give him the best number to earn business from me and I did. He didn't say anything at that point and went off to talk t was the one whe asked me to give him the best number to earn business from me and I did. He didn't say anything at that point and went off to talk to his general manager. After taking more than 30 minutes, he said he had UNBELIEVABLE, amazing discount and he said his general manager was really GENEROUS. In a situation that he underpriced my car and overpriced the new car, his paper was showing that there were only total $140.00 discount. When I said that this wasn't even funny, he said somthing that I shouldn't have tried to buy a car with unreasonable price. He should've said so from the beginning before he wasted my precious time. Who would on earth buy a new car after getting $140.00 discount? He totally mocked me and waste my time and his time. If I were way too unreasonable on price, like I said above, he should've said so from the beginning. So I won't waste my time and his time. More

I am a do it yourselfer mechanic, but like to use toyota parts. I have been burned several times using aftermarket parts on my vehicle,2005 Tacoma by going to the dealership, I know I am getting parts that parts. I have been burned several times using aftermarket parts on my vehicle,2005 Tacoma by going to the dealership, I know I am getting parts that are correct the first time and know they will last. If something is beyond my skill level I come to Toyota for help or service. More

I went into the dealership to have my oil changed the day before Christmas Eve. On New Years Day morning, nine days later, I noticed my heater was not blowing hot air, which I did not know at the time indica before Christmas Eve. On New Years Day morning, nine days later, I noticed my heater was not blowing hot air, which I did not know at the time indicated my coolant could be low. Later the same day, I was on my way home from work and my check engine light came on. My car started running badly and my engine started making knocking noises. I pulled over and noticed there was no coolant in my vehicle. When I pulled the oil dip stick out smoke was emitting from the engine. Needless to say my car was out of commission and I was stuck on the side of the road. I later checked the code causing the check engine light and it stated it was a cooling system failure. The next day I called the service department at Toyota of Escondido and spoke with the service manager. I told him what had happened and explained I was just in for an oil change a week earlier. All the fluids in my car were supposedly checked and filled. They also checked for leaks in my cooling system. I know my car did not have any leaks because I am pretty aware of things like that. The service manager told me to bring the car in so they could do a diagnostic, free of charge. After the service technician looked at my car the service manager called me and told me they were not going to take any responsibility for the problem and told me the problem came from my head gasket blowing and xxxxxxx up all the coolant causing the engine to overheat. How can that happen if my coolant was already low, which was indicated by the heater not blowing hot air earlier in the morning? When I asked the service manager questions he could not answer he said he would speak with a technician and get back to me. He later informed me my engine head was separated from my block and the coolant was possibly leaking out the back. Again...I would know if there was a leak from my vehicle but apparently I'm not a technician so my opinion does not matter. I was later told by a friend that a blown head gasket could be the cause the separation. The million dollar question was where all my coolant went if it was just filled and I had no leaks. Plus, I had no coolant before my head gasket blew. The dealership said they could take apart the engine to find out what exactly happened but I would be charged anywhere from $500-$1000 to do so. They could not say they did not cause the problem but they wanted to charge me to figure it out. How does that work? As far as I was concerned they should still be investigating the cause of the problem and determine why there was no coolant in my vehicle. Needless to say they could not prove their innocence and I could not prove they were at fault but I’m stuck with the $4500 bill to fix my car. Hmm...leaves me to wonder if my coolant actually got filled in the first place. My thoughts...probably not. What great service...Thank you Toyota of Escondido you can guarantee you will not receive any further business from me or anyone I know. Happy New Year!! More

I am extremely disappointed with the service I received yesterday. Upon arrival, I asked if they would take a $19.95 oil change coupon from another Toyota dealer in town upon which the fine print was poin yesterday. Upon arrival, I asked if they would take a $19.95 oil change coupon from another Toyota dealer in town upon which the fine print was pointed to which states that the coupon was to be used with a punch card for discounts. I did not have one, however, I'm pretty sure the punch card is something that would be handed to a first time user customer. (upon paying for my oil change, the punch cards were stacked for the taking next to the cashier's register). I was then told that they could do my oil change for $24.99. When I started the ignition so he could register the mileage, the serviceman (finally) noticed I had a Lexus and tried to charge me $35.99 for the oil change. Oil is oil so I balked and I was given the $24.99 price. That day, I was scheduled to trade my car in for a 2012 Lexus. At the Lexus dealership, the service manager inspected my car to verify its trade-in value. The service manager came to me and informed me that there was a fresh rat's nest on top of my battery and to be aware that rats can potentially cause thousands if not tens of thousands of dollars of damage to the electrical system and hoses, etc. under the hood. My question is...wouldn't you think that the Toyota mechanic that serviced my car would have at least alerted me of the nest and potential for extensive damage, let alone, remove the nest when he opened the hood to refill my fluid levels and check the oil dipstick? As I drove away upon completion of service I noticed that my "oil maintenance" indicator light was not even turned off. Honestly, I am wondering if Toyota of Escondido really performed the oil change, or if they just charged me the money and did not service my car at all. BUYER BEWARE. More

I knew going in that a passenger side visor, even though a simple "cheap" part, would run me close to 100.00. But, seriously, Jennifer first quotes me at over 160.00 - after I question this she sa a simple "cheap" part, would run me close to 100.00. But, seriously, Jennifer first quotes me at over 160.00 - after I question this she says, oh, that includes installation but they can knock off 10% of the price to help me out. Help me out? Installation? It's 2 screws and a screwdriver. I can just imagine the service people laughing their heads off at the expense of a customer as they screw in two screws to install a visor for over 60.00. Of course I told her I could probably handle the "installation" myself - and, no, I don't need an oil change on top of that. As I go to purchase the 100.00 piece of plastic (a visor that shouldn't have stopped staying in the up position on a 3-year-old truck and apparently just went out of warranty.. riiight..) the parts cashier doesn't give me a 10% discount so I have to remind him. It still totals over 100.00 for this simple plastic part but at least I didn't let them get me for the 60.00 to "install" it.. I mean, really, how is a customer supposed to walk away feeling good about a transaction where a service manager so obviously tries to rip them off - you can’t tell me she didn’t know the job entailed a screwdriver and two screws and that she couldn’t suggest I “install” this simple part myself. More

Our 2007 Camery driver's side sun visor sagged into our view about 2 years ago. We had to remove it for safety reasons. We called Torota after we found that there were over 1400 similar complaints filed wi view about 2 years ago. We had to remove it for safety reasons. We called Torota after we found that there were over 1400 similar complaints filed with the National Transportation Safety Board (NTSB). Escondido Toyota would not replace the visor unless we paid the $150.00. We'd be more impressed if the sub-standard quailty if your driver's side sun visor was rectified on our 2007 Camry. I used to think the terms Toyota and quality were interchangable. More