Toyota Direct

Cars. com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful More

I have purchased/leased 4 vehicles from Toyota Direct. They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for s They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for several months to locate the type, color and features I wanted. Though they were unable to locate the model I was hoping for, they did find an upgrade with the exact features, colors and more. It was a hybrid, which I would have loved to purchased in the first place, but was not able to afford the extra monies one would cost. Toyota Direct went ahead and got the vehical in and since I had waited a few months they sold it to me for the same price as the original Rav 4 I had wanted. I love the hybrid and everything is as I had hoped to find and more. Thank you Toyota Direct. Again you have gone beyond my expectations. More

Every aspect fantastic: quick responses, continuous updates, fully answered questions, great prices and people. I am very pleased updates, fully answered questions, great prices and people. I am very pleased More

Worst experience ever! Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken it to the dealer 20+ times and it’s not fixed. i had to hire a lawyer More

Put gashes in my tire after I refused to buy one there I didn't have them when I came. didn't have them when I came. More

Do not do business here. They blatantly lie about the value of your trade-in value, which is an absolute insult to your intelligence & business. I highly recommend going anyw They blatantly lie about the value of your trade-in value, which is an absolute insult to your intelligence & business. I highly recommend going anywhere else but to this dealership. Your time & business is worth more than how they will treat you. More

I've finally had it. I have been taking my 4runner there for over six years and in the past two years I have seen the dramatic decreases in the craftmanship of the work a I have been taking my 4runner there for over six years and in the past two years I have seen the dramatic decreases in the craftmanship of the work and their attention to detail. For the past 5 services I had them perform, I've needed to take my truck back for three of them. If you do elect to take your car or truck to them for service, plan to do a post-inspection before driving off. Also, know what services are due to prevent being sold unnecessarily ones. Reasons for my rating. -Had new wiper inserts installed. The tech did not tighten the bolt for the rear wiper and the wiper failed to fully retract potentially burning out the wiper motor. - Had front breaks replaced and they squeaked for months afterwards because they were not properly greased. -Being told I needed unnecessary services such as "pre-emptive" alignments and services that had already been preformed within the past 12 months. - Valve caps not being installed after getting new tires. - Being asked to come back because the tech left a tool under my hood. - -Missing key to wheel locks after a tire rotation. I've given them many chances because they are literally 5 mins from my house. However, I just bought a new truck and will drive an extra 30 mins to take it to a different dealer because I don't want them to lay a hand on it. More

I went in to get my 20,000 mile maintenance done at no extra fee under Toyota care on my 2021 RAV4. Right when I pulled in the guy told me that I needed an alignment. How would he know that just by barely extra fee under Toyota care on my 2021 RAV4. Right when I pulled in the guy told me that I needed an alignment. How would he know that just by barely looking at it? I asked him if that was part of the maintenance schedule and if the cost was covered. He said it’d be an additional $130. I had an alignment not that long ago, so lying to customers hoping that they’re gullible to steal their money is highly unethical. More

I would not buy a car from this dealership if they were my last option. I spoke with the salesman Thomas Wiley originally in October to buy a Corolla. We were wanting a hybrid but none were available. He s my last option. I spoke with the salesman Thomas Wiley originally in October to buy a Corolla. We were wanting a hybrid but none were available. He stated he would watch for me and let me know when one was available. I found one available on their website so I called the dealership. I again was sent to Thomas. I asked him about the car. He asked if I had a trade. I said no. He said the car was available but was very flippant in his attitude. Now, I personally don't want to give commission to a person who could care less about me as a customer. So I called back and asked to speak to the sales manager. Malick the sales manager came to the phone and I explained the situation. He said that he will not sell me the hybrid model without a trade in. This was not a thing five minutes ago when I told Thomas I didn't have a trade. Also the website says for that car. Sale price or price with trade. Both Thomas and Malick do not value customer service or being truthful. Buyer beware. More

I called Toyota Direct, they offer me 2 options, choosed the one on Morse Rd. On Saturday Oct 29,22. answered Aubrey, who stated today I do not need appointment to change oil, because is a day anybody will the one on Morse Rd. On Saturday Oct 29,22. answered Aubrey, who stated today I do not need appointment to change oil, because is a day anybody will be assisted for service. I insisted to have an appointment either 3pm 4pm or 5pm or later. Aubrey insisted I can arrive any time and I will be assisted. I traveled 1 hour to be assistant, and at service they told me I need an appointment, and I was not schedules and it will close at 7 minutes, that is 4pm ET> Something similar happend me before, I called for an appointment. I talk to lady who set up an apointment to change oil. When I arrived, there was no appointment for me. The customer service to set up appointment to change oil of the vehicle is really bad. These are my 2 last experiences. Please train your client service people to give the right information by phone. Thank you More