Toyota Direct

The worst dealership place ever. I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And ignorant salesman, acting nice until he sell me the car and no answer a call or reply a txt to solve their own problem. More

I purchased my car here, but car service is horrible I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting. Mindy have no consideration she give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable. More

Found what we were looking for right away. My husband and I were looking for a Highlander to take our grandchildren places in. We had stopped at another local dealer and didn’t find what we we My husband and I were looking for a Highlander to take our grandchildren places in. We had stopped at another local dealer and didn’t find what we were looking for. I thought I’d try TD. Reggie came and assisted me as soon as I walked in. I told him what we wanted and he was on it. Within a few minutes we had found our Highlander. Reggie was helpful, personable, understood what we wanted, was no pressure and took care of everything we wanted in our suv. Thank you, Reggie! More

Continued experience of excellence and professionalism. Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Tha Once again Bill Huffman and his team were able to quickly determine the cause of my Highlander's problem and complete the repairs within 2 hours. Thanks again to Toyota Direct for creating and maintaining a culture of professionalism and excellence. I would recommend this service department to anyone and will continue to bring my vehicles here for service. More

Lies! Lies! & more lies This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are n This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are not willing to rectify the situation. More

Finance Dept very dishonest I will never buy another car from Toyota Direct in Columbus. At the end of April I purchase a brand new RAV4. Yesterday I received a letter from the I will never buy another car from Toyota Direct in Columbus. At the end of April I purchase a brand new RAV4. Yesterday I received a letter from the bank stating they were withdrawing the finance offer because the dealership submitted the paperwork. I have no issues with the salesman, but the finance person is the issue. Right after I purchase the car he left on a three week vacation and never finished my paperwork and the worst thing never told anyone so someone else could finish it. I wish I have my old RAV4 back but they have sold it already. It took them three weeks to payoff the loan for my old RAV4, plus did not pay it off all the way, I had to pay the rest so it would not hurt my credit. They never check the payoff since it took them so long. I have left a message for the General Manager, but so far had not called me back. I will now go to another Toyota dealer for the free service, I will never step foot back at Toyota Direct. More

Would not provide online quote for out the door price. I requested an "out the door" price on a vehicle including taxes and fees. I also stated no phone calls since I wanted to compare written offers fro I requested an "out the door" price on a vehicle including taxes and fees. I also stated no phone calls since I wanted to compare written offers from several dealers. No response came after 3 requests and so I made a request through the Carfax website. (it says you will get an email offer in a few hours). But I did receive more than one phone call from the dealer wanting me to come in and discuss an offer. I did not call them back (and won't) after I requested no phone calls. It sounds like they don't want to do business with you if they can't get you to come in so they haggle with you. Other dealers have sent me written offers, why can't this one? Needless to say, they won't be getting my business. More

Wasted time and gas. Drove here yesterday to see a mustang. They tried to sell it to me for more than it was listed. Then insulted me about our credit. Valued our car like Drove here yesterday to see a mustang. They tried to sell it to me for more than it was listed. Then insulted me about our credit. Valued our car like it was a piece of junk. I offered to put money down to pay off my car and they kept wanting more than I had. Every time they came back to us we were always in the negative. Then the payments they were stating were as much as a new car. This was a big waste of time and gas as we drove from Wilmington, Ohio. More

Nightmare My husband and I went into Toyota Direct on April 13 looking for a used truck to be able to use as a work truck. Not a daily driver, something availab My husband and I went into Toyota Direct on April 13 looking for a used truck to be able to use as a work truck. Not a daily driver, something available. On Sunday, April 15, my husband took the truck to pick up dinner for ten with a couple of kids that wanted to ride in the "new" truck. They jump out of the truck, grab the pizza, get back in and the truck won't start. Not only that, they are locked into the truck because nothing has power including the power locks. They find their way out, are picked up by another driver at the house and the truck still sits dead in the parking lot. Today, I called to tell the dealership that the truck is dead two days later and it turns out there is absolutely nothing I can do about my newly purchased truck. Yay, I have a warranty that will fix the problem, we hope, but I don't know because two hours later I haven't heard from them about when they will get to my truck. The manager also stated to me, "I'm sorry, we obviously didn't mean to sell you a truck that was going to break down two days later," to which I should have responded, "Well we didn't intend to puchase a truck from a dealership that wouldn't stand by their customers, but here we are with a broken truck and your sale." The salesman from whom I purchased the truck came to the lot where is was broken. He discovered it was simply a battery terminal wire that had come loose and it is missed all the time on the multi point inspection. What else is missed on this inspection? I made it clear I simply wanted to cancel the transaction. Several hours later a manager called me back and said my truck was all fixed. When I stated I simply wanted to cancel the transaction, he said that wasn't a possiblity, even though I have laws to back me up. When I didn't back down, he asked me if there was some underlying issue with me that we needed to discuss. He was insulting and demeaning to me as I simply wanted to cancel the transaction. He claims he can't do it, however, he simply doesn't want to. Do NOT puchase from Toyota Direct. More

Best Car-Buying Experience My fiance and I recently purchased a new 4Runner from Toyota Direct. They had by far the best prices and inventory of any dealership around. Little di My fiance and I recently purchased a new 4Runner from Toyota Direct. They had by far the best prices and inventory of any dealership around. Little did we know, the service would also be incomparable. We worked with salesman Chris Taneyhill, and our experience was wonderful. Chris was so great to work with. He was not at all pushy and simply listened to what we were looking for and found it for us. He patiently showed us multiple vehicles and worked to find me exactly the specifications I was looking for. When we picked up our new vehicle, it was detailed immaculately inside and out. We could not have asked for a better experience. We will be back in the future and will recommending Toyota Direct and Chris to all family and friends looking for a car! Thank you Chris, we love the new 4Runner! More