Toyota Direct

First time care owners - Made it easy! My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealer My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealerships (Mazda, Honda, multiple Toyotas) to compare similar models and once we arrived at Toyota Direct, Ivan and Russell were extremely patient and helpful and answered all of our questions thoroughly without being pushy - even when we thought of questions after business hours. When we decided we wanted to move forward, they made the process as easy as possible. We're thrilled with our new RAV4 and highly recommend Ivan, Russell and Toyota Direct as a whole! More

Thanks You! Thank you Paul for working with me. The sales guy I worked with today in the end was great! Super friendly and very nice. Took care of the problems I Thank you Paul for working with me. The sales guy I worked with today in the end was great! Super friendly and very nice. Took care of the problems I had. More

Purchased 2015 Prius My experience was wonderful. Kathy Bennett is super. Isaac was very personable and easy to discuss finance and service options. Bonus: popcorn, dr My experience was wonderful. Kathy Bennett is super. Isaac was very personable and easy to discuss finance and service options. Bonus: popcorn, drinks and other snacks. Will definitely use Toyota Direct for and sales and service, I had been a customer of the east-side competitor...no more!!! Thanks More

A waste of time and my credit Check!I I talked to Reggie multiple times about a SUV that I wanted from the dealership. I had a family member go look at it only to see that it was damaged a I talked to Reggie multiple times about a SUV that I wanted from the dealership. I had a family member go look at it only to see that it was damaged and had over 3000 more miles than what was listed. After talking to Drew I agreed to go ago and get the vehicle despite the flaws. Reggie told me to put in the application so I did and heard NOTHING FROM THEM! So I called and called... Couldn't get in touch with ANYONE.. Finally Reggie calls back and said oh someone came in and bought it. HOW?? I had been talking to them about this car for days. I submitted my application and was paying $25000 (THOUSAND not hundred Down) How could they sale it? I'm SO FURIOUS!! Just a waste of my time and my credit pulled for NOTHING!!! More

Great Dealership I was looking for a nicer deal on Toyota suv's , I went to all dealership places in columbus every single day since I started my search for a right ca I was looking for a nicer deal on Toyota suv's , I went to all dealership places in columbus every single day since I started my search for a right car but somehow the deals are not that appealing to me and finally I stepped into the Toyota Direct on Morse Rd. The moment I stepped into the dealership I got a nice welcome from a Sales Associate Fadi Hamid. I should talk about his way of selling a car to the customer, I spoke to so many sales people in my car search but this guy is amazing and has unique style of selling. Fadi is very honest about the price of the car and there is no hidden business with this guy everything is transparent. I will explain my experience with him. First of all I know what I want and what to ask for, it makes fadi's job little easy but here comes the difficult part "Negotiation". I got several quotes from different different dealers and I got an understanding what I have to ask for..He asked so many question which helps him understanding what I was looking for. He worked hard on giving me great deal on the car and also he gave me amazing tradin value for my car which is so awesome. We went back and forth for three hours to get a nicer deal. And finally Fadi came up with an amazing deal where I cannot say "NO". I was so happy that Fadi gave me amazing deal with nice rate. Fadi works for the customer which is his highest priority. Very knowledgable person with great attitude. I would recommend Fadi Hamid to everyone who is looking to buy nice car. I am giving five stars to this great Sales Associate. Finally the process is so smooth with Toyota Direct. More

Excellent Sales Person He was friendly helpful we were there only to window shopping but comes out with a SUV. Never loose him he is diamond for your dealership. He was friendly helpful we were there only to window shopping but comes out with a SUV. Never loose him he is diamond for your dealership. More

service Always very patient and helpful. Love the price included in the warranty. People are very friendly. Waiting area is clean and has lots of drinks an Always very patient and helpful. Love the price included in the warranty. People are very friendly. Waiting area is clean and has lots of drinks and goodies. Love the car. More

Came to trust them I probably went to three Toyota dealerships around Central Ohio, and they all had good sales people. But my wife and I really liked Russell at Toyota I probably went to three Toyota dealerships around Central Ohio, and they all had good sales people. But my wife and I really liked Russell at Toyota Direct because of his low-key, friendly approach. Not once did I feel like I was getting the hard sell, and we ended up coming back three times over two months to look at cars. We ended up buying new instead of a late-model used car, so I'm glad we took our time. I'm the kind of guy who keeps cars for a long time, but I'd go back there for the next one. More

Great Service No up selling. Friendly people. I have never experienced this from a dealership. I will be back. I might even ask if they can work on my other car eve No up selling. Friendly people. I have never experienced this from a dealership. I will be back. I might even ask if they can work on my other car even though it's not a Toyota. More