Toyota Direct

Toyota Direct has exceptional customer service. Thank you, Nick. The buying experience was above expections. Thank you, Nick. The buying experience was above expections. More

Too expensive for service and never recommends the manufacturer required maintenance at the right intervals. They order things you don't need and charge above average prices like for an alignment. manufacturer required maintenance at the right intervals. They order things you don't need and charge above average prices like for an alignment. More

Everything went well. I was very happy with my service agent. He was very polite and helpful. I was very happy with my service agent. He was very polite and helpful. More

Came in for an oil change, and the information about the car I received was very helpful. This has to be the cleanest work bay I've seen, which is very reassuring (and professional.) But - given the cost car I received was very helpful. This has to be the cleanest work bay I've seen, which is very reassuring (and professional.) But - given the costs to have outlined work performed at the dealership being *extremely* cost prohibitive, I'll rely on a trusted mechanic to handle routine maintenance duties. More

I had an appointment for an oil change, but it still took around 2.5 hours. I would suggest being more time-conscious, as 2.5 hours is too long for a simple oil change. This type of service can typically be around 2.5 hours. I would suggest being more time-conscious, as 2.5 hours is too long for a simple oil change. This type of service can typically be completed in less than 20 minutes at a drive-through oil change location.This has not only happened once but every time I visit. Please consider your customers’ valuable time and work on improving service efficiency. More

Toyota Direct service and sales teams always do a great job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. More

Took over 2 hours to have tires rotated. There was a. Minor problem of a plastic bolt that fell out of mud flap. They could not repair because they didn’t face the part. There was also oil h There was a. Minor problem of a plastic bolt that fell out of mud flap. They could not repair because they didn’t face the part. There was also oil handprints on rear panel of car. More

Service technician lied to my face about what was wrong with the car. They instructed me to go to a dealership that they knew was outside the warranty coverage that I purchased from their dealership. Every with the car. They instructed me to go to a dealership that they knew was outside the warranty coverage that I purchased from their dealership. Every single time that I call in to have this issue resolved I am placed on hold and transferred to a voicemail. Toyota Direct and Drive Direct have wasted days of my time and energy. More

The dealer and every person inside was very professional and welcoming. I’ve spent some long grueling days in dealerships going through all the ropes they send you through. Here we told them what we wanted, and welcoming. I’ve spent some long grueling days in dealerships going through all the ropes they send you through. Here we told them what we wanted, showed up to test drive it, told them the price we wanted to be at with the term and rate being right and they made it happen. The only negative part about the experience was the fact that we paid 20k in cash by saving back a payed off car payment for several years and it was reported to the government. Wow what you get for doing what once was a great gesture and not a target on your back with the uppers. More

Service repair didn't correct the problem. Service is very expensive according to market price Service is very expensive according to market price More