Toyota Direct

The dealership does not follow through on warranty for new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointment new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointments because the service department doesn't know what they are doing. What is the point of making an appointment if they can't take the vehicle and work on it. Multiple times I was told to make another appointment because they can't fix my vehicle or the technician is not their that day. That is not my problem. They just didn't want to pay for the rental. There isn't any follow through from management either. Should I start with the Service Manager or the General Manager? Service manager doesn't care and doesn't know what is going on in his area of "expertise". Big issues when wanting to speak to the General Manager. Everyone gives you the run around, their corporate headquarters. More

Just bought a sienna from him. He is very nice to work with, very efficient and took much less time to finish the deal compared to my previous purchase history. After signing the contract, he helped us to with, very efficient and took much less time to finish the deal compared to my previous purchase history. After signing the contract, he helped us to set up the blue tooth and taught us how to use the door opener. More

JT went out of his way to bring two differant vehicles to my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answe my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answered any questions I had as honestly as he could, was a pleasure doing buisness with him. More

We were long-time Germain Toyota customers before coming to Toyota Direct for our newest Camry. We were pleasantly surprised at the wonderful treatment we received from everyone we encountered at the north to Toyota Direct for our newest Camry. We were pleasantly surprised at the wonderful treatment we received from everyone we encountered at the north-side dealership. Russell Doddroe is an excellent salesman and we have worked with him numerous times over the last 17 years. He is personable, funny, makes you feel at ease, and helps make the car-buying experience easy. We will continue to visit Toyota Direct and lease and/or purchase vehicles from Russell in the future. The Perry's More

Searched for used van for several months and ended up stopping here at Toyota Direct on our way to finally buy one at another dealer. The internet price on the vehicle shown online was a bit out-of-our- stopping here at Toyota Direct on our way to finally buy one at another dealer. The internet price on the vehicle shown online was a bit out-of-our-reach but I figured what-the-heck, we can always make an offer. Within 20 minutes of the test drive, we had a deal. Fast and easy negotiating process, coming from a self-described cheapskate, over-analyzer and skeptic... my wife & I were both surprised at the price they came down to, we just couldn't turn it down. Bob Daniels salesperson not pushy at all, yet was clearly trying to earn our business respectfully and pleasantly. No need for a "closer". Timing was end of December. A lot of waiting to get in the F&I office however it was Saturday and the place was jammed with customers. Finance guy Jake was no-nonsense, and not too pushy. He helped get us out of there as fast as possible as we had 2 toddlers with us. All-around experience was great. They changed my opinion of the car buying process. More

I hadn't purchased a new vehicle in 12 years and Melvin assisted me. He was very professional,fun to work with and he showed me which cars were best for me. Melvin and the General Manager, Ryan Maguire, th assisted me. He was very professional,fun to work with and he showed me which cars were best for me. Melvin and the General Manager, Ryan Maguire, thoroughly explaind the benefits of leasing vs. purchasing. I ended up leasing the car of my dreams and the payments were lower than I expected due to thier exceptional customer service. Thank you very much More

Unlike many other dealerships (I'd love to name them); this dealership has treated me properly without playing the typical games so common at other locations. I was able to successfully negotiate one pur this dealership has treated me properly without playing the typical games so common at other locations. I was able to successfully negotiate one purchase and also purchased my wife's car when the lease expired. Sales associate Rick Hatten has gone above and beyond and has kept all promises made regarding service of my new vehicle. Other Toyota dealers in the area should operate in this manner. This is the only place I will consider doing business. More

Patti was very helpful when we visited the dealership. She went above and beyond to answer our questions. Patti continued to work with us once our deal was complete to try to get our Bluetooth set up. Whe She went above and beyond to answer our questions. Patti continued to work with us once our deal was complete to try to get our Bluetooth set up. When she experienced trouble in doing so, she sought the assistance of another team member. He helped Patti determine that the problem was not what she was doing, but was due to our out-dated cell phones. Patti has also called to see how we like the car and to make sure there were no problems. More

In 2010, I was interested in getting a new vehicle. I called the dealership for an appointment and worked with Patti Street. Her knowledge on the vehicles and what I was looking was very helpful. I was a called the dealership for an appointment and worked with Patti Street. Her knowledge on the vehicles and what I was looking was very helpful. I was able to lease my first 2010 Rav4 and it was so exciting. My 2010 lease was comming to an end so I contacted the dealer ship and asked for Patti. I met with Patti and told her I would like another SUV and lease something within my price range. Patti was very helpful, friendly and understanding of my needs. I am now leasing a brand new 2012 Rav4! Thank you Patti for all of your help and knowledge of the vehicle. More

I went to Patti Street at toyota direct and had a great time picking out a car.. I was so not what to do it. she made me fill right at home. I will buy a car from her again. time picking out a car.. I was so not what to do it. she made me fill right at home. I will buy a car from her again. More