Toyota Direct

We purchased a new 2013 Camry with about 600 miles on it. Up to this point all our new car purchases were Honda's from Roush Honda. Never owned a Toyota. When buying a new vehicle at Roush Honda you don't Up to this point all our new car purchases were Honda's from Roush Honda. Never owned a Toyota. When buying a new vehicle at Roush Honda you don't get it the same day. The reason is the car is waxed, cleaned inside, really gone over. Detailed. This Camry was ready for us by the time we were done signing the papers. Not waxed, dirty driver side floor mat and dusty dash board and door panels. Will at least visit another Toyota dealership if we decide to go with Toyota again. More

I was in the market for a new car and was doing research on different makes/models, and contacted several dealerships in my search process. I interacted with David O'Brien and Matthew Carroll on the sales t on different makes/models, and contacted several dealerships in my search process. I interacted with David O'Brien and Matthew Carroll on the sales team and also received voicemail and emails from the general sales manager Ryan Maguire. It was very evident through the whole process that the team at Toyota Direct is customer-centered and that the members of the sales team, David in particular, works hard for their customers. Although I did not end up purchasing a Toyota, if in the future I consider a Toyota again, I would definitely get back in touch with Toyota Direct. More

I've been going to Toyota Direct regularly for 4 years, bringing them family members for additional business. Last year, my old prius began throwing warning lights on the console, and we brought the years, bringing them family members for additional business. Last year, my old prius began throwing warning lights on the console, and we brought the vehicle in for repair. We were given a whole variety of explanations including faulty filters, incorrect gasoline usage (which we use 89 to 93 octane, so this really didn't make sense), etc. Recently, the shop told us that the problem was "most likely" a bad catalytic convertor, which should be replaced... to the tune of $3,500. Failure to do so could result in spontaneous combustion due to overheat. As one can imagine, we were a bit concerned, and the next time the car threw a warning light, we took it for a second opinion. Here's the scoop: - The warning light was actually triggered by a bolt (or rather, a missing bolt) that was involved in securing the spark coil. Due to the missing bolt, the spark coil wouldn't allow one of the pistons to fire. Replacing the whole unit ran me $150. This struck me as one of the more obvious things to check, as this really should be part of a safety inspection of sorts. - The front brakes were completely shot. This never once came up in the inspections. I even asked, when I had the back brakes replaced, if I should get the front brakes replaced. The reply I got was "they're drums, they'll last forever, don't worry!". This cost me $350 to replace - The Air Condition Compressor was also broken. This also causes an error light to come on when it was turned on and the gas engine shut off. The repair cost of this would have been $1200, but we opted not to repair this as the summer has been relatively cool. Overall, with labor, my repair cost was $650. Even including the compressor, it would have been $1800, which was cheaper than the $3500 Catalytic converter. And guess what? If they had replaced the cat, it would have cost me $3500 for NOTHING, as it wouldn't have come close to addressing the real issues. This is after having Toyota's expert technicians inspect the car 5 times. So nice job, Toyota. If I had let you work on my car, instead of a trusted mechanic, it would have run us almost $7000, assuming you guys got it all fixed right the first time, which evidence suggest you wouldn't have. So let's call it a cool $10,000. And the car's been running great for a month now, with no error lights being thrown. More

I had been searching for months for a vehicle...worked with several sales personnel..and I must say, David O'Brien was the best by far. He did a remarkable job representing your dealership. He worked wi with several sales personnel..and I must say, David O'Brien was the best by far. He did a remarkable job representing your dealership. He worked with me in every way possible to assist in my purchase, and since I was in another state, that meant alot! I would recommend to anyone to look to Toyota Direct first in the car search. It could really save them alot of time and headaches! Please be sure to pass this along to David, as I want him to know that not only a job well done, but above and beyond my expectations! Thank you!! More

On Saturday we contacted Toyota Direct by phone to discuss our needs and what possible options existed. On Sunday my wife and I traveled from Chillicothe Ohio to the dealership in Columbus Ohio to che discuss our needs and what possible options existed. On Sunday my wife and I traveled from Chillicothe Ohio to the dealership in Columbus Ohio to check out their inventory. David O'Brien had been our initial point of contact and we were glad to see that he had followed through. David had cars lined up for us, that met our criteria when we arrived. My wife and I split up to test drive vehicles. When we landed on the car that met our needs we checked the blue book, and checked out the car fax. We found the price and quality of the car to be what David had discussed. I would like to mention that Ivan Lambert also worked with us to gather the needed information for the loan qualification in a no nonsense straight forward manner. Once approval had been obtained, Ashley Ward the Financial Manager did an excellent job of presenting options, and closing the deal. The whole experience was non stressful with absolutely no pressure, at all! Thanks so much for a 5 star experience I would recommend David, Ashley, Ivan, and Toyota Direct to anyone looking for a vehicle. Thanks again, George More

I go to this dealership because if the salesman, Terry. I find many staff indifferent and the repair dept. difficult. Where Terry sells is where we buy find many staff indifferent and the repair dept. difficult. Where Terry sells is where we buy More

TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of servic TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of services such as maintenance. Spend at least $1K. Two weeks after getting my car, I realized they did not fully connect one of the harness in the engine of the car. So I called the service department. The lady pick up the phone and said what is the name of the harness. I replied I do not know. She pretended not to understand what the situation was and refused to let me talk to the manager. The most funniest part is she pretended to transfer the phone to someone else. Then it got hang up. So I called again and thought it was accidentally got disconnected. No one pick up the phone. Call in again. No one pick up the phone. Call in again. Suddenly, a guy picked up and said did you know you called three times. Hello. Obviously I called again bc you guys did not pick up. So I realized they have been hiding and do not want to pick up my phone. Now the worst part is this guy said he is not in the service department when the number is the service department number. So he said someone will call me back and immediately hang up. I will never step in Toyota Direct again. WORST CUSTOMER SERVICE EVER AND THEY ACT SO IMMATURE. NOW I REALIZE before they want you to sign the service paper, they are so nice and helpful. Once you picked up the car and they GOT YOUR $$$, good luck in having a good customer service if you have something goes wrong with the service. More

I had not purchased a new car in over 14 years and was hesitant to deal with a car salesman and dealer. Terry Gabrich made me feel very comfortable and was extremely helpful in my decision to purchase my hesitant to deal with a car salesman and dealer. Terry Gabrich made me feel very comfortable and was extremely helpful in my decision to purchase my new 2012 Camry. The dealership went way beyond in finding the vehicle I wanted since they did not have the exact one on their lot. I was also impressed that they were so helpful in moving my grand child's car seat from my old car to the new car and making certain it was properly and securely installed. Everyone there was very friendly and helpful and made me feel at home and welcomed. I would recommend Toyota Direct and Terry Gabrich to anyone looking for a new Toyota. More

I called Melvin 3 different times about the car. He gave me a lot of helpful information. To have me drive form Xenia all the way to Columbus. When I got there, Melvin took me for a test drive. We got ba me a lot of helpful information. To have me drive form Xenia all the way to Columbus. When I got there, Melvin took me for a test drive. We got back to the dealership he answered all my questions about the car. Then they evaluated my trade. Then they were very upfront on the pricing of the car and the pricing of the trade-in. I have bought a lot of new cars in my life and Melvin was the best salesman I ever had! More

Just bought a Highlander 2013 from Malek and couldn't be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very lo be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very low-pressure sale and pretty easy to negotiate a fair deal on our new purchase. I would love to give this place 5 stars and I'd definitely recommend them if you're shopping for a new car. Syed More