Toyota Direct

Service for Radiator Replacement I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my v I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my vehicle up and have it looked at. Within 30 minutes they were able to establish what was wrong with my vehicle and quote me a price. They were able to order the part that same day and schedule my follow-up appointment at a time that fit my schedule. When I came for my service appointment I was helped immediately and the staff took extra care to update me on the progress of my vehicle. My car was serviced promptly and returned to me in less time than originally estimated. My car was very clean and the service exceeded my expectations. I will definitely return to Toyota Direct for any future car servicing needs. More

2002 Camry I had a very bad experience with Toyota Direct in columbus and Service center also with financial service. I would NOT recommend any one for their se I had a very bad experience with Toyota Direct in columbus and Service center also with financial service. I would NOT recommend any one for their service. More

communication skills need work My salesperson did not know there was a RAV4 in their inventory; I had to show him on their website and he had to go look for it. The finance guy got My salesperson did not know there was a RAV4 in their inventory; I had to show him on their website and he had to go look for it. The finance guy got me a better deal than the one I brought in pre-approved for, BUT it took him almost a month to finalize it and was impossible to get in touch with through the process. At one point I went to the BMV to renew my temporary tags after leaving several messages (with no response) to find out if the lien was done yet, and found out it was filed on the title already - how hard could it be for him to tell me the deal was finalized?! I then had to go get a copy of the title and back over to the BMV for my plates. I still did not get my title in the mail for another week after that! Just when I thought all was settled with the financing, I get a statement in the mail dated 7/30 with a payment due date of 7/26! I call Toyota financial where I am told they can do nothing because that's how the dealership filed the paperwork. Basically the correct paperwork was not received until 4 days after my first payment due date (which the dealer determines on said paperwork) and the only way to change it is to go back to the dealer. At this point, with the headaches and lack of communication just trying to find out who my financing is through, I refuse to deal with the sales are of the dealership anymore. And as far as service goes... I made an appointment for some service recalls the dealer didn't bother doing before selling the vehicle to me. I get an email from someone at the dealership about they may offer me a new RAV4 in exchange for my certified pre-owned one, so I call the number on the email and the lady "makes an appointment" for me for when I bring the vehicle in for the oil change. When I get there, she says she is running some numbers and will see me when I come back to pick up the vehicle. When I come back to pick up the vehicle, she is not at her desk, so someone in service pages her to meet me in the waiting area. Forty minutes later I find the person that paged her left for the day, the lady that I am supposed to be meeting is out on a test drive, and I give up and leave. I determined on my own later that no matter what you're bringing in your vehicle for service on, you get one of these emails. I have not purchased a vehicle in 13 years, and the only reason I was buying one now is mine was totalled. This dealership has shown a total lack of communication, sympathy, and attempted to abuse my naivety, and I am letting everyone know to have a very good reason to go there and watch your back!!! More

My Excellent Service and Sales Experience at Toyota Direct I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry H I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry Hybrid for a very fair internet price about eight months ago. I walked in with financing from my bank but, working with their knowledgeable finance people, I walked out with an interest rate almost 3% less than I was expecting to pay. The Camry has served us very well while we have had it, but there was one hiccup. On a hot day in May, I attempted to open the rear driver’s side door with the window down, the window shattered inside the door. I took the car into Toyota Direct and they explained to me that there had been damage to the door and a piece inside the door had put pressure on the window when the window was down and the door was opened. Thankfully, they believed me when I explained that this was almost certainly pre-existing damage and fixed the window and door gratis! I have also used to the service department for routine maintenance and they were easy to deal with, efficient and reasonably priced. More

Great Experience Buying a new car is an overwhelming experience, but I couldn't have had a better experience with Pattie Street. I agree with the other reviews. She Buying a new car is an overwhelming experience, but I couldn't have had a better experience with Pattie Street. I agree with the other reviews. She was no nonsense and direct, but she isn't pushy either. She lets you come to your own conclusion about the car and whether or not it's a fit for you (if you read these, thanks for your patience Pattie!). In regards to my trade-in, I received a fair price for my car. I will go back to Pattie again for my next new car. More

2014 Toyota Camry LE Hybrid buying experience Dave OBrien contacted me after I researched 2014 Toyota Camry LE Hybrid in Truecar.com. True car provided me with a very discounted rate and Dave pro Dave OBrien contacted me after I researched 2014 Toyota Camry LE Hybrid in Truecar.com. True car provided me with a very discounted rate and Dave promised that he will try to get me the price Truecar offered. I visited the Toyota Direct store and had a test drive. Dave explained all in and outs of the new 2014 Toyota Camry LE Hybrid. He was very friendly and answered most of my questions. I asked for the best price he can provide for the car so that I will come back and buy it after all my research. But the price I received was not as promising as the one Truecar provided. Also, the zero percent APR promotion is not actually a zero percent promotion. If I want to use the zero percent APR promotion, then they will add $1500 to the price! I really liked the Camry Hybrid, but did not buy it because I could find a much better offer from Honda. Best regards, Vijay Menon. More

Great job Patti! The best experience that I have had in dealing with a salesperson. Pattie hit it out of the ballpark. She was unbelievable. She was ready for us when The best experience that I have had in dealing with a salesperson. Pattie hit it out of the ballpark. She was unbelievable. She was ready for us when we got there, and never forgot why we were there. I hope she is there when my lease runs out. I would like to work with her again. Toyota Direct she be proud to have someone like Patti working for them. Thank You Patti! More

Best salesman I have ever worked with Melvin Jiles is by far the best car salesman I have ever worked with. This was my 3 rd Camry, 4 th Toyota, first purchased at this dealership. Melvi Melvin Jiles is by far the best car salesman I have ever worked with. This was my 3 rd Camry, 4 th Toyota, first purchased at this dealership. Melvin is a low key, friendly, takes his time sort of person. My husband and I stopped in just to look, was thinking it was time for a new Camry. Melvin made us feel like he had all the time in the world for us, never even mentioned buying, just suggested a test drive and pointed out lots of features on the car - even hooked up my iPhone with the blue tooth. I mentioned that when I looked at a Camry in 2013, it didnt feel very comfortable (I am short) - he helped me get the seat and steering wheel adjusted so it was comfortable. We left, talked it over, and then returned to buy the car. I love it !! More

Paul Sayre, is the best people that I ever had that serviced my Toyota Camry. He is very cooperative and extremely fair as far as money is concerned in fixing my car. I have dealt with him before and serviced my Toyota Camry. He is very cooperative and extremely fair as far as money is concerned in fixing my car. I have dealt with him before and I always feel, I get the best results, and I have a warranty. Thank You Paul Sayre! I appreciate your hard work. Joan E. Spencer Columbus, Ohio More

This dealer doesn't pay attention to appointments made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type of appointment in the online form. I thought this would make it clear that I made an appointment for Battery Replacement. I received an automated confirmation email and a reminder email telling me that I was scheduled for an appointment for Battery Replacement at 7:30 pm on Monday from C. Grossman. I arrived at 7:29 pm on Monday. I was the only person at the service shop. I met C. Grossman and he had no idea why I was there. I told him I made an appointment and for the first time he looked at the appointment in the computer and its description and then told me that he couldn't do it because he closed at 8:00 pm and it would take him 1 hour to replace the battery. I asked why no one could have called me and told me that and he said it was because I made the appointment online and "only the computer sees it--no human looks at it." I told him I would never come back. More