Toyota Direct

I have serviced my Corollas at this dealership for ten years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employ years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employees are polite and helpful, but, trying to do twenty things while serving the customer. I had to come three times to the dealership to get my ball bearings fixed. One was due to an appointment they wrote down for the incorrect date requested, so when I came in they told me the appointment was written down for Friday rather than Saturday as I had requested in person. The second time they finally looked at my car but did not have the parts. They told me they would call me as soon as the parts arrived for me to make the appointment for them to be installed. They never called. I have to call to find out and they could not find my order because they had entered it incorrectly under my second last name. The dealer is good; its people knowledgeable and polite but overworked, making them distracted when dealing with customers, which results in mistakes and time lost. I am thinking for the first time to give it a try to a toyota dealer closer to my home... More

Chris Grossman is the single-biggest reason that I have remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additi remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additionally keeps me loyal to Toyota Direct. I trust Chris with my car because he has always been honest, straightforward, and courteous to me. I've been taking my Toyotas to Chris for so long that I feel like he is a friend of mine instead of just my Toyota service-writer. Chris has an uncanny ability to do his job to the benefit of his employers, while also benefitting his customers. He literally creates win-win situations for both sides of the service experience. That's a rare talent to have. More

Excellent experience in buying at this dealership. Rich Greenberg made it a great experience, along with all other people that we came in contact with. No pressure to buy, and no sales pitch to purchase a Greenberg made it a great experience, along with all other people that we came in contact with. No pressure to buy, and no sales pitch to purchase aftermarket accessories. Great service hours are offered. More

I contacted Toyota Direct via the internet. Their response was quick. I worked with Rich Greenberg.A few days later we took a test drive. Since the car was for my wife, Rich spoke directly with her.H response was quick. I worked with Rich Greenberg.A few days later we took a test drive. Since the car was for my wife, Rich spoke directly with her.He answered all her questions and was very thorough. The price we paid was very fair. The purchase was handled efficiently. The car was ready and everything was done professionally. More

Very quick to point out military incentives, listened to what I asked for and got busy making it happen. In fact he far exceeded what I was hoping for. Tried to leave Toyota for dodge, but Rich's sincere no what I asked for and got busy making it happen. In fact he far exceeded what I was hoping for. Tried to leave Toyota for dodge, but Rich's sincere no game-playing attitude has put me into my 10th Toyota. Highly recommended. Thank you More

Buying a new (used) car is one of those hassles in life I wish I never had to deal with. But it wasn't too bad at all from Toyota Direct. They had fair prices and decent cars, and really, what more could you wish I never had to deal with. But it wasn't too bad at all from Toyota Direct. They had fair prices and decent cars, and really, what more could you ask for? I like that Greg and Malek didn't try to sell me on cars I wasn't interested in, like a few other dealerships I made online inquiries to. They also didn't try to sell me on their financing when they saw I was preapproved for financing through my credit union - also really appreciated! They saw what I was looking for and made it happen with minimum hassle, and that's all I wanted! More

Greg and Malek were all about customer service! Good guys. Will definitely come to them in the future and will recommend friends, strangers, anyone to them! Thanks for the great experience! Travis guys. Will definitely come to them in the future and will recommend friends, strangers, anyone to them! Thanks for the great experience! Travis More

Ricky was so nice from the begining. I was not sure what I was going to do and he made me feel like he really wanted to help me! Everyone I talked to in those two days answered all my questions and made me I was going to do and he made me feel like he really wanted to help me! Everyone I talked to in those two days answered all my questions and made me feel excited about my new purchase! Thanks so Much! More

The best experience I've had at a dealership. Rich and everyone went above and beyond.I felt like I had already knew them. Thanks!!! everyone went above and beyond.I felt like I had already knew them. Thanks!!! More

Anthony, and everyone else that helped my husband and I at Toyota direct, were great. Anthony was friendly and helpful, and he made the process much more enjoyable than what I've experienced in the past. at Toyota direct, were great. Anthony was friendly and helpful, and he made the process much more enjoyable than what I've experienced in the past. Overall, we had a great experience, and would recommend Anthony to anyone looking to buy a new car. More