Toyota Direct

Had a great experience working with Nic and Fadi, never felt pressured with purchase especially being a woman. So happy with my 4Runner TRD pro. felt pressured with purchase especially being a woman. So happy with my 4Runner TRD pro. More

Nathan Weekes has a condescending attitude. In addition, he sold me a vehicle without the SD card for the infotainment system which made the infotainment system not work at all. Up9on contacting him, he ref he sold me a vehicle without the SD card for the infotainment system which made the infotainment system not work at all. Up9on contacting him, he refused to offer any help. Avoid Nathan and Toyota Direct. More

Horrible experience. Unethical, dishonest, zero integrity. I bought a used truck from Shannon Malone at Toyota Direct in Columbus, Ohio on jan 8,2021. I had vehicle inspection done and was told tru integrity. I bought a used truck from Shannon Malone at Toyota Direct in Columbus, Ohio on jan 8,2021. I had vehicle inspection done and was told truck is not roadworthy and it is unsafe to operate. The entire frame is rusted through so badly it cannot be patched. I contacted seller and was texted,"it is what it is". I then contacted Toyota Direct via email and received no response. AVOID!!! BUYER BEWARE!!!! More

Believe the many bad reviews for toyota direct, I didn't want to and gave them a chance. Never been treated so horrible like I was, worked with Lori and she was definitely off hers meds. How she has a job i want to and gave them a chance. Never been treated so horrible like I was, worked with Lori and she was definitely off hers meds. How she has a job in sales is beyond belief, how toyota direct stays in business is a mystery. STAY FAR AWAY..THE REVIEWS ARE TRUE. More

Watch out for Chris Harrah from the Finance department. I was pre-approved for 2.59% from Bank of America for a new vehicle. He told me that I got the best rate possible. When I looked at the paperwork, it s was pre-approved for 2.59% from Bank of America for a new vehicle. He told me that I got the best rate possible. When I looked at the paperwork, it said 4.99%, nearly twice what I was pre-approved for! He changed the paperwork to 2.59% but it left a pretty bad taste in my mouth. We had agreed to a fair price on the vehicle and it wasn't enough. He tried to scam me out of more money. I was literally the only customer in the dealership at the time (Tuesday afternoon). I should have just walked out and made them lose the sale. I will say that I appreciate the salesperson Susan Fisher for helping me locate the vehicle (it was an unusual trim). Some of the post-sales stuff was kind of a mess. Had to hassle them to finish the paperwork. Just how long does it take to do paperwork when there are no customers? They had to mail the extra key and manuals to me. In the end, I got the vehicle I wanted at the price I wanted, but I would never go back to Toyota Direct. More

I had an issue with my steering wheel binding when turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing that issue they would only be willing to replace the entire rack and pinion for $1200. So I ended up being charged $150 to be told they’ll only fix it the most expensive way they possibly can. Bunch of crooks. More

I test drove an older Ford 150. It was obviously a rougher conditioned car, but when I test drove it, the Emergency Brake light was on (even though the Emergency Brake wasn't engaged), as was another rougher conditioned car, but when I test drove it, the Emergency Brake light was on (even though the Emergency Brake wasn't engaged), as was another Service Engine light. I told the salesman about the lights after the test drive (I wasn't impressed with the truck at all and obviously didn't want to buy it). He came back and said that "We are selling that truck as is, but I can get you an estimate on how much it would cost to fix it." So he wanted to both sell me a car with mechanical issues AND charge me to fix it myself. No thanks. I did end up buying a Toyota though, which I'm very happy with. However, the haggling with the salesman over my trade in was very aggravating. I told them I had already been quoted a price from Carvana and that I was going to sell it to them for that price unless they could match it. Carvana was offering me 13,750, which I told them up front, so their first offer to me on my car was "12,000. You will NOT get 13,750 out of that car." So I said "Okay, well Carvana is going to give me that, so I will just sell it to them and go down to Grove City and buy this truck down there" to which he angrily stormed away and a "manager" came out and tried to tell me they were going to offer me a deal, and give me 12,500 for my car, to which I replied "I'm not stupid. Why would I leave money on the table? Now, if you'll give me my keys, I can go ahead and be on my way." Long story short, I got what Carvana was going to offer me and a lower price on the truck, but the road to get that was garbage. I was only saved by Carvana's price AND the fact that I didn't actually need a new car. I would definitely recommend talking to Carvana or Carmax and having a price in hand before coming here. More

Nathan leaves a lot to be desired. His condescending attitude cost him any chance to ever earn my business. He was very dismissive of my presence and refused to present his manager with any ask that I h attitude cost him any chance to ever earn my business. He was very dismissive of my presence and refused to present his manager with any ask that I had. Nathan was not willing to work an offer on my behalf. His lack of desire to support me in making a meaningful offer on the vehicle I had in mind, and his unwillingness to approach his manager with an offer on my behalf is incredibly disappointing. Toyota Direct - you can do better. More

I would highly recommend Toyota Direct. We visited 14 I would highly recommend Toyota Direct. We visited 14 dealerships over two days & we were impressed with Toyota Direct immediately. The main reason I would highly recommend Toyota Direct. We visited 14 dealerships over two days & we were impressed with Toyota Direct immediately. The main reason that we purchased our Highlander from them is because of their fantastic salesman- Melvin. It was a cold rainy day and he loaded us up in a car and drove us around the lot to look at Highlanders. We explained which features and options we wanted our SUV to have & he wouldn't give up until he found us what we were looking for. We didn't find exactly what we were looking for on the first day. He did somemore digging and found something he thought that we would like and texted us and asked us to come back the following day. My husband and I did like what he found but asked if he could give us a minute to discuss it. He went away and when he came back, instead of waiting for us to ask him what the bottom dollar was on it, he had already went to his boss and told us what they could do. It was lower than what we would have asked for. He even threw in a few extras that most car dealers won't do anymore including unlimited lifetime car washes. Melvin went above and beyond what most car salesman do these days and Toyota Direct has not did us wrong whatsoever. I highly recommend Melvin at Toyota Direct!! More

Worst dealer experience. I will suggest to pay little more to other dealer but stay away from this dealer. I will even not willing to go for 1st service of my new car. more to other dealer but stay away from this dealer. I will even not willing to go for 1st service of my new car. More