Toyota Cleveland Heights

I was taken advantage of This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even though we typically buy our tires from Sam's Club, my husband priced the 4 tires at Motorcars and thought about $1000 out the door was fair. When I stepped out of the car, the service advisor, I believe, Dave Taylor, asked me if I also wanted an alignment. I asked if it is typically done when new tires are installed, and he said, "Yes." I said, "OK." Later on he came and told me I needed a new engine air filter and also a cabin filter. He didn't show me the "dirty" filters, but I trusted him, so I agreed. When I got home I told my husband the bill was a bit over $1300. He was shocked. He said there was no way it needed an alignment at 14,095 miles. He asked if I was given a print out of the before and after alignment. I wasn't and didn't know enough to ask for one. He asked if I was shown the "dirty" filters. I wasn't. Until we got this new Toyota, we always took our vehicles to a local mechanic who NEVER replaced anything too soon. I showed Dave the coupon I printed out that I was emailed and asked if anything applied. I thought I would at least get the small amount off that I have noticed in previous emails for various jobs done by the Service Dept. Maybe Dave didn't know about those. My husband went back the next day, and the best he was offered was a credit on a future visit. My husband said we would never return. But, I did return 2 days ago, because every time I started the car, I got the message that "Maintenance was required." Obviously, the person who did the maintenance left out that final step. The Valet that called me into the garage, took care of that final detail. More

Mike Darwin and Mitch where excellent!! I recommend this dealership to anyone that has some credit issues to come in and work with Mike and Darwin because not only was it easy to work with t I recommend this dealership to anyone that has some credit issues to come in and work with Mike and Darwin because not only was it easy to work with them they give ma a very nice Honda Cr-v! they speak Spanish there also and that made it so much easier for me and my family to understand. Call Mike Darwin or Mitch so that they can help you get on the road! thank you so much Motorcars! More

Great Service Delivered by Faye I went to get my cars navigation controls checked and some other electronic devices. I worked with Faye and she did a great job dealing with the warra I went to get my cars navigation controls checked and some other electronic devices. I worked with Faye and she did a great job dealing with the warranty company. She is very kind and professional. She made everything go extremely smooth. More

Great experience Pat Marcin is the absolute best sales person. She is very helpful and responsive. Buying or leasing a car can be a difficult experience but Pat makes Pat Marcin is the absolute best sales person. She is very helpful and responsive. Buying or leasing a car can be a difficult experience but Pat makes it so easy. I would recommend dealing with her all the time. She is the best!!! More

Excellent customer service Pat our sales rep, was extremely friendly, patient, knowledgeable and helpful in finalizing our purchase. All members of the team were efficient and c Pat our sales rep, was extremely friendly, patient, knowledgeable and helpful in finalizing our purchase. All members of the team were efficient and courteous from our welcoming to finance and insurance-flawless. More

Pit Stop with Bill Toth was very helpful I didn't know what to expect when I made appt to meet with Bill Toth after my new car purchase. I ended up being very glad I came in for this service I didn't know what to expect when I made appt to meet with Bill Toth after my new car purchase. I ended up being very glad I came in for this service. Bill explained to me the various features on my car and patiently answered my questions. I'm very appreciative of Bill's knowledge and help. Also after meeting with him I was even happier with my car purchase. I didn't even realize some of the features and capabilities of the car until he explained them to me. More

Awesome I had a great experience with Pat! She really was knowledgeable about the cars and answered any questions that I had. She made sure that I got everyth I had a great experience with Pat! She really was knowledgeable about the cars and answered any questions that I had. She made sure that I got everything that I wanted and I would definitely go back again More

Great Customer Experience and knowledgeable sales team! Great experience! I bought my new car and everyone made the experience an enjoyable one. Jim Donnelly is awesome! He was patient and a good listener. Great experience! I bought my new car and everyone made the experience an enjoyable one. Jim Donnelly is awesome! He was patient and a good listener. Jim and Earl Hanley helped me by selecting my new car according to my needs. Jim showed me different cars and different colors. I cannot be happier. Mike Lozada and Matt Koler were great helping with the paperwork. In general, excellent customer service and a good deal. Highly recommended More

good experience it is my first time leasing a car. everyone was very helpful and nice. it was convenient having auto-insurance in the same place. good experience over it is my first time leasing a car. everyone was very helpful and nice. it was convenient having auto-insurance in the same place. good experience overall. More

My first Toyota purchase Patty Marcin does a good job selling cars. She answered all my questions and didn't try to give me the hard sell like I've had at other car dealers. I Patty Marcin does a good job selling cars. She answered all my questions and didn't try to give me the hard sell like I've had at other car dealers. I recommend her to anyone who wants a good and fair deal. More