Toyota Cleveland Heights

It was a pleasant experience buying my "new to me" used 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a few hiccups. These have all been handled with the utmost professionalism by the dealership - and I would highly recommend them for Sales AND Service in the future. Bill made this purchase actually enjoyable - instead of the normal anxious experience car buying can be! Thanks Bill! More

I was extremely please with my buying experience and working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car w working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car world, I felt very comfortable with Derek. I would recommend Derek to others who are purchasing cars. Negotiations were top notch and explanations were very thorough all through the entire process--negotiations, paperwork, and reviewing how my car works prior to leaving the lot. I am thrilled with the fact that I have the option of downtown service, as well as getting service in Cleveland Heights--what a great option. You can't go wrong with this dealership, with a RAV4 and with Derek Roberts. Everything was top of the line!! Thank you!! More

Willing to work with me on price received through company discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. Mike, the business manager was also great to work with. Everyone provided exceptional customer service. I would not hesitate to send family and friends to this dealership. More

I gave this rating because I was given excellent service by Derek. The day I purchased my car, he worked very hard to get my new car ready for me when I was in a hurry. When he noticed that the car wasn't a by Derek. The day I purchased my car, he worked very hard to get my new car ready for me when I was in a hurry. When he noticed that the car wasn't as clean as he expected it to be, it was fine for me, he told me to come back in at my convenience and he would have it re detailed and cleaned like new for me. When I went back for the re detailing 2 weeks later, he was extremely friendly and made sure everything was going well with my car and made sure that the time was taken to complete my cleaning and detailing to the best standards. More

I found the perfect car at the pricepoint I wanted and with the deal i sought without any majhor headaches. Ken and the rest of the staff were cordial and low pressure and made me and my family fell righ with the deal i sought without any majhor headaches. Ken and the rest of the staff were cordial and low pressure and made me and my family fell right at home. I visited a lot of dealers representing a lot of brands and Motorcars and ken were head and shoulders above the rest. More

Kenneth was great to deal with! It was as smooth and painless a transaction as I've had. Follow up service was good. The dealership is well organized, and the service center is efficient and timely. We painless a transaction as I've had. Follow up service was good. The dealership is well organized, and the service center is efficient and timely. We would recommend Kenneth and Motorcars Toyota to anyone seeking to purchase a new car. More

Jason was very helpful when I went in to purchase (lease) my new Toyota Rav4. I had begun working with a different associate and that experience didn't go so well. Jason was asked to complete the sale and my new Toyota Rav4. I had begun working with a different associate and that experience didn't go so well. Jason was asked to complete the sale and the experience was very pleasant. He answered all of my questions, and took the time to make sure that I understood how to use the accessories and "gadgets" in my new car. He also made sure that I knew that I could call him with any questions. I did call subsequent to my purchase on an unrelated matter (a friend was interested in looking at a Toyota) and he advised me of how she could use the referral program. Jason is a great sales associate and I would recommend him to my friends/family. More

Mr. Gradomski's professionalism and customer service were exemplary, and he was a pleasure to work with. Also, he sets himself apart from other service advisors by being very tall, extremely well-dressed ( exemplary, and he was a pleasure to work with. Also, he sets himself apart from other service advisors by being very tall, extremely well-dressed (Armani suit, Ferragamo shoes, and Omega watch), and giving each customer a high level of service against which all others should be measured. Mr. Gradomski is an excellent example of why we use and shall continue to use Motorcars Toyota for all of our service needs. More

Jason was extremely knowledgeable about the product, well-spoken and courteous. When I arrived to pick up my vehicle, he took the time to demonstrate several features. he also helped everything go smoo well-spoken and courteous. When I arrived to pick up my vehicle, he took the time to demonstrate several features. he also helped everything go smoothly with the financing department. while this is the sixth carr we have purchased from this dealership, he is the best salesman we have dealt with. More

I've been buying or leasing from Motorcars for more than 15 years (3 Hondas and 2 Toyotas). Great service. Downtown Service Centers are great -- especially drop-off and pick-up service. Both drivers are 15 years (3 Hondas and 2 Toyotas). Great service. Downtown Service Centers are great -- especially drop-off and pick-up service. Both drivers are very professional, prompt and couteous. I'd recommend Motorcars to anyone. More