Toyota Cleveland Heights

Bill went above and beyond to make sure my needs were met and we got a nice deal. He looked for multiple vehicles in different regions to make sure that we got the car we wanted. The finance department is a and we got a nice deal. He looked for multiple vehicles in different regions to make sure that we got the car we wanted. The finance department is awesome. They are very helpful, and go the extra mile to help you out. Service department is great too. More

Jon really went above and beyond during my service visit. He was friendly, receptive and easy to deal with. I had a warranty he had never seen before (from TX)and he did everything he could to find out wha He was friendly, receptive and easy to deal with. I had a warranty he had never seen before (from TX)and he did everything he could to find out what the warranty meant. He then went ahead and applied to the warranty company for my rebate for me, without my asking! He also gave me advice as to how to handle a possible future warranty issue. I will always speak directly to Jon when making my service appointments. I was very plesantly surprised with the excellent quality of service I experienced at Toyota on the Heights! More

Al Watkins made this such a good experience for me! I couldn't find anywhere to fill my tires with air and I happened to stop here and Al went out of his way to fill my tires when they were low. Thank yo couldn't find anywhere to fill my tires with air and I happened to stop here and Al went out of his way to fill my tires when they were low. Thank you for showing me such kindness!!! I couldn't have made it home without you. Al is the best! More

This is a changed dealership from when I visited it in 2002. After that, I ended up buying my Toyota somewhere else. I have neighbors whom I shared my experience, and they said I ought to revisit them, 2002. After that, I ended up buying my Toyota somewhere else. I have neighbors whom I shared my experience, and they said I ought to revisit them, because they were terrific for them. Glad I did just that, I am happy with their staff. Bought my vehicle from them. I was treated nicely. I will be recommending them myself to my friends. More

This was the first car I had bought in quite a while. Because of a bad credit experience several years ago, I was very nervous about financing. The sales rep, Ed Noar and the Business Manager were very Because of a bad credit experience several years ago, I was very nervous about financing. The sales rep, Ed Noar and the Business Manager were very helpful, patient and understanding as I made my buying decisions. Ed really went through the financing options thoroughly and did his best to make sure I could buy my car completely on my own. More

It’s been a while since I bought a new car but after spending time with Bill Conti he put my mind at ease and helped me to select the car that was right for me. Bill Conti is a true ambassador of how a spending time with Bill Conti he put my mind at ease and helped me to select the car that was right for me. Bill Conti is a true ambassador of how a sales person should be. He not only made the whole process a fun and easy going experience but, by the time all was said and done I felt I made a friend in the deal too. I was very pleased with the entire purchase experience, and have been delighted ever since driving around in my new Toyota RAV4. Bill made my first Toyota purchase a wonderful and memorable experience and I look forward to dealing with him in the future. Chi trova un amico, trova un tesoro." Translation "He who finds a friend finds a treasure." and you're a treasure Bill. More

It was a pleasant experience buying my "new to me" used 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a few hiccups. These have all been handled with the utmost professionalism by the dealership - and I would highly recommend them for Sales AND Service in the future. Bill made this purchase actually enjoyable - instead of the normal anxious experience car buying can be! Thanks Bill! More

I was extremely please with my buying experience and working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car w working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car world, I felt very comfortable with Derek. I would recommend Derek to others who are purchasing cars. Negotiations were top notch and explanations were very thorough all through the entire process--negotiations, paperwork, and reviewing how my car works prior to leaving the lot. I am thrilled with the fact that I have the option of downtown service, as well as getting service in Cleveland Heights--what a great option. You can't go wrong with this dealership, with a RAV4 and with Derek Roberts. Everything was top of the line!! Thank you!! More

Willing to work with me on price received through company discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. Mike, the business manager was also great to work with. Everyone provided exceptional customer service. I would not hesitate to send family and friends to this dealership. More

I gave this rating because I was given excellent service by Derek. The day I purchased my car, he worked very hard to get my new car ready for me when I was in a hurry. When he noticed that the car wasn't a by Derek. The day I purchased my car, he worked very hard to get my new car ready for me when I was in a hurry. When he noticed that the car wasn't as clean as he expected it to be, it was fine for me, he told me to come back in at my convenience and he would have it re detailed and cleaned like new for me. When I went back for the re detailing 2 weeks later, he was extremely friendly and made sure everything was going well with my car and made sure that the time was taken to complete my cleaning and detailing to the best standards. More