Toyota Cleveland Heights

I would highly recommend this dealership and "customer service rep" Tony Costic. I am a single working mother that had just taken on a promotion that required me to drive my usual 3 minutes to work to a 3 service rep" Tony Costic. I am a single working mother that had just taken on a promotion that required me to drive my usual 3 minutes to work to a 35 minute commute downtown. I was driving a gas guzzling full size Chevy SUV. Tony had called my office to follow up with a co-worker that had previously looked at the Rav4. I asked him what the gas mileage was on this vehicle and he was quick to answer my question. I had already test driven a Mitsubishi that I was not quite impressed with or even wanted to deal with the salesperson,as he seemed sleezy and insincere...I decided to schedule a test drive for the Rav4 with Tony. He explained that he was new to this business and also the new approach that Motorcars had taken on with sales and leasing. I appreciated that I did not need to try to negotiate a price to drive a new vehicle and also his honesty,and that this was still a learning experience for him. I felt the training he received was appropriate and to his advantage. I never felt he was trying to "sell" me a car,but really tried to find the best vehicle to suit my lifestyle and budget. I also feel I was given a fair trade price for my "gas guzzler" and took delivery of my new Rav4. All the paperwork had been done ahead of time and Tony sat in my new SUV answering any questions that I had forget previously in my test drive. We shared a few good laughs because of my forgetfullness and he never seemed bothered by it. I am 3rd sister in my family to drive this awesome vehicle!! Maybe we will end up on a commercial??!! But if not, I know that my kids and myself are safe in this vehicle and I can depend on Tony should I have any questions or concerns! More

Bill went above and beyond to make sure my needs were met and we got a nice deal. He looked for multiple vehicles in different regions to make sure that we got the car we wanted. The finance department is a and we got a nice deal. He looked for multiple vehicles in different regions to make sure that we got the car we wanted. The finance department is awesome. They are very helpful, and go the extra mile to help you out. Service department is great too. More

Jon really went above and beyond during my service visit. He was friendly, receptive and easy to deal with. I had a warranty he had never seen before (from TX)and he did everything he could to find out wha He was friendly, receptive and easy to deal with. I had a warranty he had never seen before (from TX)and he did everything he could to find out what the warranty meant. He then went ahead and applied to the warranty company for my rebate for me, without my asking! He also gave me advice as to how to handle a possible future warranty issue. I will always speak directly to Jon when making my service appointments. I was very plesantly surprised with the excellent quality of service I experienced at Toyota on the Heights! More

Al Watkins made this such a good experience for me! I couldn't find anywhere to fill my tires with air and I happened to stop here and Al went out of his way to fill my tires when they were low. Thank yo couldn't find anywhere to fill my tires with air and I happened to stop here and Al went out of his way to fill my tires when they were low. Thank you for showing me such kindness!!! I couldn't have made it home without you. Al is the best! More

This is a changed dealership from when I visited it in 2002. After that, I ended up buying my Toyota somewhere else. I have neighbors whom I shared my experience, and they said I ought to revisit them, 2002. After that, I ended up buying my Toyota somewhere else. I have neighbors whom I shared my experience, and they said I ought to revisit them, because they were terrific for them. Glad I did just that, I am happy with their staff. Bought my vehicle from them. I was treated nicely. I will be recommending them myself to my friends. More

This was the first car I had bought in quite a while. Because of a bad credit experience several years ago, I was very nervous about financing. The sales rep, Ed Noar and the Business Manager were very Because of a bad credit experience several years ago, I was very nervous about financing. The sales rep, Ed Noar and the Business Manager were very helpful, patient and understanding as I made my buying decisions. Ed really went through the financing options thoroughly and did his best to make sure I could buy my car completely on my own. More

It’s been a while since I bought a new car but after spending time with Bill Conti he put my mind at ease and helped me to select the car that was right for me. Bill Conti is a true ambassador of how a spending time with Bill Conti he put my mind at ease and helped me to select the car that was right for me. Bill Conti is a true ambassador of how a sales person should be. He not only made the whole process a fun and easy going experience but, by the time all was said and done I felt I made a friend in the deal too. I was very pleased with the entire purchase experience, and have been delighted ever since driving around in my new Toyota RAV4. Bill made my first Toyota purchase a wonderful and memorable experience and I look forward to dealing with him in the future. Chi trova un amico, trova un tesoro." Translation "He who finds a friend finds a treasure." and you're a treasure Bill. More

It was a pleasant experience buying my "new to me" used 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a 2004 Toyota 4Runner Limited with the help of Bill Conti. This vehicle is in pretty mint condition, but as with most pre-owned vehicles there were a few hiccups. These have all been handled with the utmost professionalism by the dealership - and I would highly recommend them for Sales AND Service in the future. Bill made this purchase actually enjoyable - instead of the normal anxious experience car buying can be! Thanks Bill! More

I was extremely please with my buying experience and working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car w working with Derek Roberts. His communications were excellent and he was low pressure. As a female buying a car in a predominantly male-selling car world, I felt very comfortable with Derek. I would recommend Derek to others who are purchasing cars. Negotiations were top notch and explanations were very thorough all through the entire process--negotiations, paperwork, and reviewing how my car works prior to leaving the lot. I am thrilled with the fact that I have the option of downtown service, as well as getting service in Cleveland Heights--what a great option. You can't go wrong with this dealership, with a RAV4 and with Derek Roberts. Everything was top of the line!! Thank you!! More

Willing to work with me on price received through company discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. discount program at another dealer. Earl, my salesman was friendly and helpful, honest and easy going. No hard sales pitch. That was a pleasure. Mike, the business manager was also great to work with. Everyone provided exceptional customer service. I would not hesitate to send family and friends to this dealership. More