Toyota Cleveland Heights

We met Derek at the auto show in cleveland. He was very friendly and as we started speaking to him we found him very knowledgable. He followed up with us after the show and all the initial work was done o friendly and as we started speaking to him we found him very knowledgable. He followed up with us after the show and all the initial work was done over the phone. He gave us a good quote for our interested vehicle. When we stopped by to test drive the quote did not change however was lower than another dealer. When we test drove the car, he continued to show his knowledge of the product. During the whole encounter he was very friendly including providing us with something to drink and eat. After we bought a vehicle he followed up with service as we wanted additional parts installed. He returns calls and checks into matters in a very timely manner. Thus far our experience has been excellant with Derek. There is one issue still to be completed, however he continues to call and check the status of this. We DO NOT feel left in the dark even after completing the sale. The dealership as a whole is very friendly and works hard at customer service and satisfaction!! More

Overall terrific experience. The staff we worked with were very welcoming, helpful and genuine. We drove from Strongsville (45+ minutes)and are glad we ended at this dealership. Would make the trip acr were very welcoming, helpful and genuine. We drove from Strongsville (45+ minutes)and are glad we ended at this dealership. Would make the trip across town again to work with Derek and Motorcars. More

2 God b the Glory! Pleasure to work w/Mr Donald Brooks MOTORCARS TOYOTA, CLEVELAND HTS, OHIO. Thanks to Mr Donald Brooks incite, informative intellect, & careful attention to our Family needs we found a V MOTORCARS TOYOTA, CLEVELAND HTS, OHIO. Thanks to Mr Donald Brooks incite, informative intellect, & careful attention to our Family needs we found a Vehicle w/Luxury Style & Cleanliness in 1 Day! More

Mr. Hudak, I would like to take the opportunity once Mr. Hudak, I would like to take the opportunity once more to tell you thank you for your high level of professinalism and willingness to assist and p Mr. Hudak, I would like to take the opportunity once more to tell you thank you for your high level of professinalism and willingness to assist and place customers at the top of Toyota's priority list. I would like to share with with world how pleased I am with your leadership. The dent is fixed and the car looks excellent. Crystal Bryant More

The first thing that impressed me was Lloyd's smile. I never felt any pressure, just a sense that Lloyd truely wanted to help me. I live in New York and was in Cleveland tending to a sick (cancer) relativ never felt any pressure, just a sense that Lloyd truely wanted to help me. I live in New York and was in Cleveland tending to a sick (cancer) relative and my car died, so my husband gave me the task to find a car. Lloyd was very patient with me showing and test driving 4 different cars. Did all the "Out the door" numbers in minutes. I was about to buy and then at the last moment my husband calls me and says, "Never mind I bought a car in New York". To be honest I was afraid to tell Lloyd, but when I did he didn't care. In fact, he seemed more concerned with how my relative was doing since he had lost his grand daughter from cancer as well. I asked for a few of his cards and have given them to all my Cleveland relatives. Thanks again. Valerie More

I called the dealership to make arrangements to buy my 2008 expired Camry Hybrid lease. I had taken good care of it with only 20,000 miles, even though I was allowed 36,000. After meeting Lloyd he explain 2008 expired Camry Hybrid lease. I had taken good care of it with only 20,000 miles, even though I was allowed 36,000. After meeting Lloyd he explained that the new 2011 Toyota Hybrids were being offered at 0% interest and that the lease factors were crazy low. He offered to do the numbers and promised me absolutely "NO Pressure". I agreed and I could not believe that the payment was $50.00 less than for me to buy my 2008 Hybrid with an expired 3 year warrantee. When Lloyd explained that with the new Hybrid I get a new warrantee and two years of "Toyota Care" free oil changes it seemed like a no brainer. Thanks Lloyd and I WILL refer you. Sorry it took so long to write this review. More

Derek has been the kind of salesman every dealer would like to have! He’s been knowledgeable, cooperative and most of all, responsive. I’ve had several requests of Derek, and he has always been receptiv like to have! He’s been knowledgeable, cooperative and most of all, responsive. I’ve had several requests of Derek, and he has always been receptive without making me feel that I was being a burden. Derek was never “pushy” and he was sincere about being helpful. I appreciate Motorcars’ approach to selling cars, and I highly recommend Derek as a sales representative. More

Excellent overall buying experience. Especially Rob did a great job, even we had a lot of questions and it was difficult because we are from Germany and we had to figure out under what circumstances we were great job, even we had a lot of questions and it was difficult because we are from Germany and we had to figure out under what circumstances we were allowed to buy the car. Thanks again and we will recommend you in the future! More

From our first encounter Mr. Hudak was very professional. He was patient with our questions; respectful of our preferences and very thorough in providing the information that we needed. At no time did we fee He was patient with our questions; respectful of our preferences and very thorough in providing the information that we needed. At no time did we feel pressure to add anything we really did not need. Buying a car from Rob Hudak at Motorcars Toyota was a rewarding experience. More

We are glad to grab this opportunity to say a few honest words of appreciation to you Frank Waite and Bill Toth you have been so empathetic in finding solutions and maintaining a balance to what you could o words of appreciation to you Frank Waite and Bill Toth you have been so empathetic in finding solutions and maintaining a balance to what you could offer and to our unique and different dimensional needs. You were positively challenging; for not only the benefit of the company but so very aware of the needs of your customers and made sure that we got the best deals. You are so qualitative, intelligent and have an excellent teamwork. You are such an asset to your company and to some loyal customers like us. You are so persistent in pursuit of your goals to bring out the best sales to your company as well as the customer satisfaction at the same time. What we liked the best is the trust you developed in us towards your team and the company. Frank you have a very Well organized team and Sense of commitment. My brother Harry and I are very satisfied with the purchases. This coming Saturday we will be coming back with our friend for another purchase. Hope you will give us the best deals again. More