Toyota Cleveland Heights

I recently purchased a 2004 Honda Element from Motorcars Honda. It was my first car purchase, and Tyler Fridley made it completely effortless. I live in West Virginia, so all was arranged by phone calls and Honda. It was my first car purchase, and Tyler Fridley made it completely effortless. I live in West Virginia, so all was arranged by phone calls and texts before making the trip to Cleveland. She was always available to answer any questions and helped me with everything I needed to finance the car through my local credit union. When I arrived in Cleveland, I found that the car was exactly as she had described it, down to the smallest detail. She even went the extra mile by having the car detailed to remove a couple of stains on the seats and quickly ordered a missing headrest to be shipped to my home. I expected my first car purchase to be lengthy and complicated, but thanks to Tyler's great communication and organizational skills, it was a pleasure. All the work had been done by the time I arrived at the dealership, so she just introduced me to my new car and gave me hot chocolate and cookies while she wrapped things up with the finance dept., then I signed the paperwork and drove away. All major transactions should be this stress-free. Tyler provided a level of customer service that is refreshing and rare these days - we'll definitely do business again, and I will recommend her highly to anyone in the market for a new or used car. More

Good dealership. I have bought at least 3 cars from them but have only had one bad experience so far. I would recommend them to anyone. but have only had one bad experience so far. I would recommend them to anyone. More

Treva was very helpful and accommodating--even helped drive my wife back to work. I appreciated that no one at Motorcars was pushy or tried for the "hard sell". I would definitely return. drive my wife back to work. I appreciated that no one at Motorcars was pushy or tried for the "hard sell". I would definitely return. More

I appreciate that Andrew was not pushy. He worked with the used car manager to make the purchase possible for us. Additionally, I appreciate Andrew's knowledge of the product he is selling. His vehicle the used car manager to make the purchase possible for us. Additionally, I appreciate Andrew's knowledge of the product he is selling. His vehicle operation "overview" is most helpful. We will continue to purchase our vehicles from Andrew. More

Everyone in the dealership was friendly & helpful, specifically Sheldon. He was very patient, understanding & willing to work with me to find what I was looking for. He was very attentive & was on top specifically Sheldon. He was very patient, understanding & willing to work with me to find what I was looking for. He was very attentive & was on top of everything. It was a fun, pleasant & refreshing experience working with Sheldon, along with the rest of the team. The price was also right, & now I am driving a vehicle that I love & I am very satisfied. More

I gave a excellent rating for customer service overall because as a young female only 21 I felt a little discouraged to even try to buy a car. I did not ever think I was going to get approved for a lease because as a young female only 21 I felt a little discouraged to even try to buy a car. I did not ever think I was going to get approved for a lease but sonja worked with me to make me feel better and did all she could and it worked. I appreciate the fact that she worked so hard for me to get a car and also derek kept checking up on me to do all he could to make my experience even better by helping with ideas. I gave a excellent review because I work in customer service myself and I know that the little things count as well. Sonja made me feel comfortable before I even met her. I had to call and reschedule my appointment and I was afraid to but there was no problem and she stayed pleasant even over the phone. Overall I like that everyone who works there made me feel comfortable by recognizing I was there smiling and speaking even though they was not the ones assisting me. More

The staff is friendly. I'm excited to have a new Camry with all the bells and whistles. I look forward to using Entune. I like the hours of the service department. with all the bells and whistles. I look forward to using Entune. I like the hours of the service department. More

Derek was friendly, easy and not pushy. I was in the driver's seat when it came to describing what I wanted and finding it. driver's seat when it came to describing what I wanted and finding it. More

I went to Motercars for fluid in my dashboard earlier this week and I was assisted by Justin Munford. I was extremely scared and thought my car was damaged permanently. Justin took the time to explain th this week and I was assisted by Justin Munford. I was extremely scared and thought my car was damaged permanently. Justin took the time to explain the issue with my car and how the mechanics would fix the problem. Justin was very patient and kind with me and put my mind at ease. I appreciate the superior customer services and will definately be back for future issues or services. Keep up the good work!! More

The staff at this dealership are so friendly. I had a really good experience and would recommend anyone to go there. Thank you for your great service. really good experience and would recommend anyone to go there. Thank you for your great service. More