Toyota Cleveland Heights

I purchased my Camry in 2006 @ Motorcars and it is the only place I bring my car for service, even though it is a far distance from both my home and my office. I have always been extremely well treated b only place I bring my car for service, even though it is a far distance from both my home and my office. I have always been extremely well treated by all the staff in the service, parts, and rental car departments. Everyone has always been friendly and treat me as though I am related to the owner. I recently had to bring my car in to have a fuel sensor replaced. Due to a parts ordering error, I had to bring the car back twice. Don Shaffer did a magnificent job of handling this situation. He was extremely professional, friendly, courteous and apologetic that I needed to make another trip. When I returned the second time, he greeted me at my car door in the service area and took care of me immediately. He also ensured I was compensated for my time and I am so appreciative. Staff like Don are the reason I have remained a loyal service customer since 2006 and will remain so! Thank you so much! More

I had a Toytoa Camry for eight years and it was in execellent condition. My husband and I came to Motorcars to have my 80,000 mile service. While passing the time, we went to the show room. Jeremy execellent condition. My husband and I came to Motorcars to have my 80,000 mile service. While passing the time, we went to the show room. Jeremy Sassatelli, our salesperson, was friendly and did not put a great deal of pressure on us during his presentation about the different Toyota's we looked at and after we left. We were there on a Monday and I told him I had a busy week so do not expect an instant answer. He gave me a week and called about the time we decided to take another look. He gave us some options but let us make up our minds. Jeremy was professional, pleasant and a real pleasure to work with. He could be family!!! More

I just purchased a used car online from Motorcars Toyota. I live in Pittsburgh but ended up making the drive to Cleveland because the price was significantly lower than anywhere around here. And the process I live in Pittsburgh but ended up making the drive to Cleveland because the price was significantly lower than anywhere around here. And the process was the easiest I have ever had buying a car. It was as simple as me contacting the dealer online and making an offer that we both knew was reasonable. Mike Motley quickly returned an email saying yes and we were on our way. Mike was great to work with. No pressure. No "wait while I go ask the manager" baloney. Just a quick negotiation on a price. After that, he worked quickly and tirelessly to answer all of my questions and to get the paperwork completed...all within a matter of a couple of hours...so I could come to Cleveland the next day to test drive and buy the car. Couldn't have been any simpler. The dealership, but especially Mike, were a pleasure to work with. We will be back when it comes time to buy our next Toyota. More

I couldn't have been in better hands. Mike was great! My son & I felt very comfortable. The staff was teriffic...Everyone involved...Thank You!!!! My Rav4 is wonderful and I'm enjoying it very much. Ph son & I felt very comfortable. The staff was teriffic...Everyone involved...Thank You!!!! My Rav4 is wonderful and I'm enjoying it very much. Phyllis M. Hill More

We were looking for a used hybrid online for some time. Came across a car on their website that put us in contact with Sonja Leftwich, an internet product specialist, who emailed us back and forth for over Came across a car on their website that put us in contact with Sonja Leftwich, an internet product specialist, who emailed us back and forth for over a month. She provided us with up-to-date and useful information, and was always friendly and approachable. We ended up not purchasing a car through Motorcars (due to our own finances, nothing to do with them) but she was still very helpful and provided us with many options. Would love to work with her again! More

My husband, brother-in-law, and I have all purchased cars at Toyota Motorcars and had excellent customer service from both Ken and Bill. Bill listened to my needs for what features, gas mileage, and maintana at Toyota Motorcars and had excellent customer service from both Ken and Bill. Bill listened to my needs for what features, gas mileage, and maintanance plans I was looking for in leasing a new car. Bill didn't use any high pressure sales tactics and he showed me many different cars in the lot. He is a great listner and professional. After I leased the vehicle he would promptly return my calls if I had any questions. The fiance department was also not stressful and did a great job explaining the paperwork process. More

I appreciate Mr. Motley's sincere follow-through as he explored various efforts to sell me a Rav4. I really like the car that I purchased. It has all the things that I wanted. explored various efforts to sell me a Rav4. I really like the car that I purchased. It has all the things that I wanted. More

I contacted Motorcars Toyota because of a positive previous experience with them when helping my parents search for a car, and also because of the good reviews on DealerRater. They had the Camry Hybri previous experience with them when helping my parents search for a car, and also because of the good reviews on DealerRater. They had the Camry Hybrid I wanted in a hard to find color and I was pleased that I could complete many details of the process by email since I was having difficulty making it to the dealership due to problems with my previous vehicle. Ray got me a great price and a low finance rate. Taking delivery of the vehicle was quick and efficient, and everyone was very friendly. This car is stunning! More

I brought my Prius in for service and did not know where to park my vehicle due to the construction. I left the vehicle around back and walked upfront to be greeted by Orlando with a smile which left me fee to park my vehicle due to the construction. I left the vehicle around back and walked upfront to be greeted by Orlando with a smile which left me feeling good because taking your vehicle in for service has not been fun in the past. He introduced himself and extended his hand which I felt was something different and great, again not something I am used to at Motorcars! I told him I was frustrated and lost and needed to service my vehicle but didn't know where to park. Orlando told me not to worry and took my keys and actually pulled my vehicle around and took care of everything. I told him I needed an oil change but forgot my coupon and he again told me not to worry that he would take care of it. Orlando took the time to explain the additional services in a manner i could understand. Orlando actually walked me to my vehicle handed me his card and thanked me for coming in. I never experienced this level of service at Motorcars and have never been thanked for coming in and he had a way of making me feel as if i was his only customer for the moment which i very much appreciate. Orlando has earned a customer for life and I wanted to let him and Motorcars know that his professionalism is appreciated. Motorcars needs more people like him... Keep up the good work because great service is hard to find. Thank you Orlando and Thank you Motorcars! More

I had a good experience.Everyone was nice and friendly. I enjoyed every second of the well customer service. I would refer anyone to this dealer without thinking twice. enjoyed every second of the well customer service. I would refer anyone to this dealer without thinking twice. More