Toyota Cleveland Heights

I called motor Cars Toyota after closing a deal at Metro Toyota for the same car and after leaving a $ 500 deposit on that car; however, I was not completely satisfied with the way the salesman handled the Toyota for the same car and after leaving a $ 500 deposit on that car; however, I was not completely satisfied with the way the salesman handled the sale . My questions about the Customer Loyalty Award were not answered. There was some doubt in my mind about the oil change frequency ( I believe it was to be 12,000 miles with this new oil ). After thinking about this I was not comfortable. I also wanted to give my 2005 leased Toyota back to Toyota instead of trading it in to the Metro Dealer. Basically the salesman was not as cordial as the previous salesman I had at Metro or the finance man previously there. There were a number of other less important issues. In order to regain some confidence in the transaction, I decided to call another dealer ( Motor Cars ) and also Toyota Corporate Customer Relations. After talking with Matt Koler on the phone, the Customer Loyalty Award was clarified and I visited Motor Cars in person and met Bill Barton who was very cordial, informative and helpful. I call Barton and Koler " The Winning Team " after putting me into a positive frame of mind again. I later verified my dissatisfaction with Corporate Toyota Customer Relations re: my experience with Metro. To make a long story short, I immediately bought another Rav4 from Motor Cars and told Metro not to go ahead with the deal and to refund my deposit which they did after a couple phone calls from their cordial owners. More

I bought my first vehicle in Motorcar Toyota. The reason why I choose Motorcar because their repulation in ths business and the wonderful service.At first, I was nervous when I enter the showroom, afterall why I choose Motorcar because their repulation in ths business and the wonderful service.At first, I was nervous when I enter the showroom, afterall it is my first time buying car. At the end, the Motorcar Toyota provide me a wonderful buying experience. More

Michael Motley was friendly, knowledgeable, and best of all NOT PUSHY. I really appreciated Motocars' no haggle pricing, the "red phone" and that they seemingly do not play the typical car salesman psychol all NOT PUSHY. I really appreciated Motocars' no haggle pricing, the "red phone" and that they seemingly do not play the typical car salesman psychological games (scarcity, reciprocity, etc.). Although I did not purchase a vehicle from Motorcars, I would strongly consider (and recommend) them in the future. More

Ronicca Lane provide me with the best sales expreince,the purchase was very smooth,good experience buying car at motorcars because of sales person like her purchase was very smooth,good experience buying car at motorcars because of sales person like her More

I was looking to buy my first car and, after deciding on a Corolla, gave Motorcars a call to see what they could offer. I was contacted by Paul Tapie that same day and thus ensued a weeks long dialogue abou a Corolla, gave Motorcars a call to see what they could offer. I was contacted by Paul Tapie that same day and thus ensued a weeks long dialogue about everything from features to price to accommodating my busy work schedule. Paul provided me with many different options packages and went the extra mile with getting me a competitive price. When we settled on a day for pick-up, Paul organized everything so that the car would be on the lot and all of the paperwork would be streamlined. After coming into town, Paul even picked me up from the airport to bring me to the dealership! Now that's full service salesmanship! Paul and the staff at Motorcars really know how to make the buying experience friendly and hassle-free. They really understand the needs of medical professionals like myself and provide top-quality customer service! More

Mr. Hanley was extremely professional and helpful. I don't really know much about cars and rather than take advantage of this fact, he patiently explained to me the differences in engine types and the b don't really know much about cars and rather than take advantage of this fact, he patiently explained to me the differences in engine types and the benefits of getting a car that was good with gas mileage. He bent over backwards to accommodate every question I had for him, regarding car interior color and material. I do not usually have good experiences with car salesmen but because Mr. Hanley was so exceptionally kind (and has a very nice smile!) I was able to enjoy this particular car shopping experience. More

Tyler greeted me at the door and wasn't pushy at all. By chance the exact car I was looking for was right there that day. I put a deposit down and picked it up 4 days later. Tyler was very polite and profes chance the exact car I was looking for was right there that day. I put a deposit down and picked it up 4 days later. Tyler was very polite and professional and concerned with my experience there. This was my 2nd car purchase from Motorcars. I recommend them. More

I recently purchased a new vehicle from Motorcars Toyota of Cleveland Heights with the help of Ken Mack. This was the best experience I have ever had with regards to purchasing a new car. Ken had a great pe of Cleveland Heights with the help of Ken Mack. This was the best experience I have ever had with regards to purchasing a new car. Ken had a great personality – he was friendly, considerate, patient, and professional. He understood my budget and what I was looking for in a vehicle. I felt that his suggestions and opinions were always in my best interest. He made me feel comfortable throughout the entire process. I would highly recommend Motorcars Toyota of Cleveland Heights. Thank you for all your help!!! More

This is our 2nd car in the past 6 months from Derek Roberts. He is goes above and beyond from what one would expect from a car salesman. He is very professional, takes time to explain and makes the con Roberts. He is goes above and beyond from what one would expect from a car salesman. He is very professional, takes time to explain and makes the consumer feel at ease as we all know buying a car can be a very stressful experience. Derek made our experience pleasurable and stress free. More

Michael Motley was very friendly and made a usually stressful experience a pleasant one. He did a particularly good job when he sent me home with an overnight drive test of a more upscale model of the stressful experience a pleasant one. He did a particularly good job when he sent me home with an overnight drive test of a more upscale model of the car I was initially looking at, which made me a buyer the very next day, for that same car! Thank you again. More