Toyota Cleveland Heights

Last week I bought a used Honda from Motorcars. I found a car that I was interested in on the internet and contacted Brandon Greene to arrange a time to see it. When I drove the car and took a closer look at car that I was interested in on the internet and contacted Brandon Greene to arrange a time to see it. When I drove the car and took a closer look at it I realized I had had some concerns about its condition. Brandon patiently showed me other cars they had in stock. He put no pressure on me at all and simply went through the Motorcars' website with me as we looked up all of the cars that matched my search. I test drove several cars before I found the Honda I ended up buying. I was allowed to take the car to my mechanic. Throughout the whole adventure, Brandon was great - he showed great patience with my demands. He even gave me a ride to the dealership to pick up my car. He could not have been nicer or more helpful. More

My husband and I came in to test drive and ended up leaving with a car and having the best experience we have ever had in buying a car. Brandon Greene treated us with the ultimate respect and never ma leaving with a car and having the best experience we have ever had in buying a car. Brandon Greene treated us with the ultimate respect and never made us feel pressured. He was knowledgable, caring, funny and respectful taking into consideration all of our needs. We never planned on purchasing our new Toyota that day but there are absolutely no regrets. From now on our salesman will always be Brandon Greene. More

I leased my RAV4 from Earl Hanley in 2010. Our family & friends were so pleased with him and Motorcars that within a month 5 cars were leased from him. I decided to turn my vehicle in a few months ear & friends were so pleased with him and Motorcars that within a month 5 cars were leased from him. I decided to turn my vehicle in a few months early and was thrilled that Earl was still at Motorcars. I knew that I wanted another RAV4 - Earl and Mike Lozada worked together to make that happen. Both of them were so easy to work with. I would recommend Earl, Mike and Motorcars to anyone looking for a vehicle. Great experience! More

I went to heights Toyota because i felt I would get the best deal. After my pricing research of other dealers, I found this to be true (same as my '06 Tundra at heights). I bought the '12 camry S E with al best deal. After my pricing research of other dealers, I found this to be true (same as my '06 Tundra at heights). I bought the '12 camry S E with all the options inc. nav and push button start and so on and so on. love the car it is my 6th camry as my 1st was the'90 L E. They did not forget me after I drove the car off the lot: On the morning of the 6th of Dec. 2012 I had a Cleve Clinic Appt. I started my car to let it warm up for about 10 minutes. After that, I hurried to the clinic to make my 8:20 appt. When i went to turn off the car in the parking garage it became painfully obvious that I left my keys at home (push button start). After the panic I decided to call heights Toyota and ask for help. My salesman Ray Richards came and picked me up, tok me back to the dealer, gave me a comp. rental to drive home to get my keys. I returned and he drove me to the Clinic so i could get my car. That is wonderful service! I can't thank you enough. Timothy Dick Mentor, Oh. More

I want to take the time to write this review because customer service and thorough follow-up is a lost art in today's day and age....but, KEN MACK is bringin it back! I bought a Toyota Matrix from Ken M customer service and thorough follow-up is a lost art in today's day and age....but, KEN MACK is bringin it back! I bought a Toyota Matrix from Ken Mack and he is always on top of calling and checking in and saves me soooo much worry and hassle about small details like looking up what phone number to call, etc. I highly recommend Ken because he makes it easy to buy a car and do all the necessary "car things" that people really don't want to take the time to think about. GO SEE KEN MACK. More

My experience at Toyota Motorcar's was superb! Jennifer Gurley was most helpful with getting me my newer Saturn. We talked on the phone and she was very professional with helping me find that Saturn and my Gurley was most helpful with getting me my newer Saturn. We talked on the phone and she was very professional with helping me find that Saturn and my price range. We worked out all the paperwork over the phone and the next day i was able to drive my Saturn home. I'm most pleased with my Saturn and the friendliness of all the employees there. You have a beautiful facility, very welcoming. I would refer all my friends and family to go visit Toyota Motorcar any day. Thank-you, Michelle More

Brandon was very friendly and knowledgeable. He worked really hard to get me into a behicle that I loved and could afford. I love the Toyota experience as a whole. I have been a Toyota customer for year really hard to get me into a behicle that I loved and could afford. I love the Toyota experience as a whole. I have been a Toyota customer for years, and I look forward to doing future business with them. More

My previous vehicle was purchased from Motorcars Honda and the service and selection were great. While looking for a replacement vehicle, I was referred again to Motorcars by Progressive Insurance (they and the service and selection were great. While looking for a replacement vehicle, I was referred again to Motorcars by Progressive Insurance (they provide a link to preferred dealers for clients that have recently totaled their vehicles). Ken contacted me via e-mail and cell and provided me with several options, even though my credit is less than perfect. I left the showroom in a beautiful car with payments I can afford. More

Jenny Brockway was amazing to work with. She made the process of searching for the best deal quick, easy, and hassle free. Best of all, her spunk and friendliness made buying a new SUV fun. I sent the sa process of searching for the best deal quick, easy, and hassle free. Best of all, her spunk and friendliness made buying a new SUV fun. I sent the same blanket email to 10 dealerships, searching for the best deal. Jenny responded first with the most competitive offer and was the only one that provided a thoughtful, compelling, and informative response of any local dealership. The rest responded with an offer to "beat any deal", but when I showed them Jenny's offer, they refused to put it in writing. I made the internet request at 11:30 PM. Jenny responded the next morning at 8:30, 30 mins before the dealership opened, beating all other dealerships to the punch. She led immediately with the best offer. In fact, even after I brought my new Highlander home, I received more claims from local dealers that they would beat my offer, knowing I couldn't challenge them since I was out of the market - the same dealers that refused to make a clear offer just 24 hours earlier. Motorcars should consider themselves lucky to have Jenny on staff. She reeled me in, something none of the 10 other dealerships could do and she did it quickly. She was a joy to work with and I would recommend her to anyone! Thanks Jenny!! More

We had a wonderful experience working with Brandon! I had a lot of email contact with him prior to our visit, as I found a vehicle I wanted on the internet site. He was very honest, friendly, and straig had a lot of email contact with him prior to our visit, as I found a vehicle I wanted on the internet site. He was very honest, friendly, and straight forward to deal with, both in the emails, and in person! We got the vehicle we wanted, traded in our van for very fair value, and without any haggling, or games. Brandon has a great "down to earth" demeanor about him, and it was a pleasure to deal with him from start to finish! We also found all of the other folks at the dealership to be very friendly, and courteous too- Derek Roberts came over to speak to us, and Ru Chawla was great in finance. I would definitley, and have already, refer people to come to Motorcars due to the experience we had there! Kim Meloy More