Toyota Cleveland Heights

Brandon was very friendly and knowledgeable. He worked really hard to get me into a behicle that I loved and could afford. I love the Toyota experience as a whole. I have been a Toyota customer for year really hard to get me into a behicle that I loved and could afford. I love the Toyota experience as a whole. I have been a Toyota customer for years, and I look forward to doing future business with them. More

My previous vehicle was purchased from Motorcars Honda and the service and selection were great. While looking for a replacement vehicle, I was referred again to Motorcars by Progressive Insurance (they and the service and selection were great. While looking for a replacement vehicle, I was referred again to Motorcars by Progressive Insurance (they provide a link to preferred dealers for clients that have recently totaled their vehicles). Ken contacted me via e-mail and cell and provided me with several options, even though my credit is less than perfect. I left the showroom in a beautiful car with payments I can afford. More

Jenny Brockway was amazing to work with. She made the process of searching for the best deal quick, easy, and hassle free. Best of all, her spunk and friendliness made buying a new SUV fun. I sent the sa process of searching for the best deal quick, easy, and hassle free. Best of all, her spunk and friendliness made buying a new SUV fun. I sent the same blanket email to 10 dealerships, searching for the best deal. Jenny responded first with the most competitive offer and was the only one that provided a thoughtful, compelling, and informative response of any local dealership. The rest responded with an offer to "beat any deal", but when I showed them Jenny's offer, they refused to put it in writing. I made the internet request at 11:30 PM. Jenny responded the next morning at 8:30, 30 mins before the dealership opened, beating all other dealerships to the punch. She led immediately with the best offer. In fact, even after I brought my new Highlander home, I received more claims from local dealers that they would beat my offer, knowing I couldn't challenge them since I was out of the market - the same dealers that refused to make a clear offer just 24 hours earlier. Motorcars should consider themselves lucky to have Jenny on staff. She reeled me in, something none of the 10 other dealerships could do and she did it quickly. She was a joy to work with and I would recommend her to anyone! Thanks Jenny!! More

We had a wonderful experience working with Brandon! I had a lot of email contact with him prior to our visit, as I found a vehicle I wanted on the internet site. He was very honest, friendly, and straig had a lot of email contact with him prior to our visit, as I found a vehicle I wanted on the internet site. He was very honest, friendly, and straight forward to deal with, both in the emails, and in person! We got the vehicle we wanted, traded in our van for very fair value, and without any haggling, or games. Brandon has a great "down to earth" demeanor about him, and it was a pleasure to deal with him from start to finish! We also found all of the other folks at the dealership to be very friendly, and courteous too- Derek Roberts came over to speak to us, and Ru Chawla was great in finance. I would definitley, and have already, refer people to come to Motorcars due to the experience we had there! Kim Meloy More

From the moment I met Earl Hanley as I was starting to research my next car, he made me feel at ease. He told me "In 37 years I have never sold a car. I help customers find the car that suits them." He research my next car, he made me feel at ease. He told me "In 37 years I have never sold a car. I help customers find the car that suits them." He showed me both Toyotas and Hondas, and gave me lots of useful information. When I was ready for a test drive he had the vehicles ready and waiting for me and my husband, and when we made our decision to buy a 2012 Prius, he gave us all the options in a very direct and simple way. When the car was delivered he showed me all the controls, how to preset stations on the radio ans so forth. More

Faye was absolutely fantastic!!! She understood my frustration and worked hard to fix the issue. I will definitely be calling her to help me in the future! She is warm, positive, and overall a wonde frustration and worked hard to fix the issue. I will definitely be calling her to help me in the future! She is warm, positive, and overall a wonderful person to work with. Motorcars - you did a great job in finding and hiring Faye!! More

Excellent experience! Stopped in for service on our leased 2010 Corolla and ended up leaving with a 2012 Corolla. Ken Mack did an outstanding job! When walking through the showroom, Ken asked us why we leased 2010 Corolla and ended up leaving with a 2012 Corolla. Ken Mack did an outstanding job! When walking through the showroom, Ken asked us why we had stopped in. We let him know we had a lease in for service, and we were looking to see what our options were when the lease was up in the next few months. Ken was able to get us in a new 2012 Corolla for the same payment we had with the 2010. Ken was very polite, friendly, and professional. I believe he even came in on his day off to to help complete the sale and get us in our new car ASAP! Great work ethic! We have always had good experiences with Motorcars Sales and Service (this is our 4th Corolla from them); however, this was one of the BEST! Outstanding job Ken! Keep up the good work! THANKS. Steve and Kathy More

Got a beautiful white 2011 Prius (new). Great service, completed the sale in just an afternoon. Enjoying the mileage now that I decided to take the plunge into a hybrid. Ken Mack helped me learn the rop completed the sale in just an afternoon. Enjoying the mileage now that I decided to take the plunge into a hybrid. Ken Mack helped me learn the ropes of driving a keyless entry car and one with a hybrid engine on top of that. It's a great car, very roomy. More

Earle let me take the car for an extended test drive. I was not satisfied with the price, so I got a competing bid from Metro Toyota. Motorcars Toyota matched the bid and I purchased the car from them. Eve was not satisfied with the price, so I got a competing bid from Metro Toyota. Motorcars Toyota matched the bid and I purchased the car from them. Everything went very smoothly and they took my 1994 trade in. My great experience with Motorcars is a total contrast to the nightmare I had with Metro Toyota. Although both dealers are in Cleveland, they are as different as night and day. More

Service was good up until the pick up of the car. It took 2 hours of sitting waiting for who knows what to happen before we could just take the car. also the upfront no haggling pricing isn't true, we still 2 hours of sitting waiting for who knows what to happen before we could just take the car. also the upfront no haggling pricing isn't true, we still had to negotiate for an entire afternoon to get to the price that they had originally agreed to. More