Toyota Cleveland Heights

Mr. Hanley was very kind and answered all of my questions. He seemed very knowledgeable about the cars and gpm. I told him I was looking for something reliable. questions. He seemed very knowledgeable about the cars and gpm. I told him I was looking for something reliable. More

I will continue to get my Camry serviced at Motorcars because of the great, quality service but also for the professionalism, courtesy, and friendliness of Faye Lockett, the assistant service manger who because of the great, quality service but also for the professionalism, courtesy, and friendliness of Faye Lockett, the assistant service manger who has ALWAYS, given me the best quick service and dealt with any issues quickly. she can always be counted on and is a fine representative of this dealership. More

This is the 4th Toyota we have purchased from Motorcars and we have been very satisfied with all of them. This is my first purchase with Thomas Cargill. We have been discussing this purchase for about a and we have been very satisfied with all of them. This is my first purchase with Thomas Cargill. We have been discussing this purchase for about a month. Thomas was very helpful and was a very competent salesman. I will recommend him to others at my church. Mike Shinn More

I was very pleased with the customer service of Mr. Smitherman when I came to purchase my car. I really was not sure if I was going to purchase a Toyota before coming there, however once I got there a Smitherman when I came to purchase my car. I really was not sure if I was going to purchase a Toyota before coming there, however once I got there and saw the expertise and knowledge that was displayed by Mr. Smitherman, I was convinced that the Toyota Avalon was the best choice for me. The motorcars warranty also helped to make the choice a no- brainer for me. He was professional and met my needs and concerns as a salesman. He was able to answer my questions regarding the car and the options that came with it. I felt comfortable in knowing that what he was telling me was true and matched up with some of the research that I had already done. The presentation of the my vehicle upon delivery was a beautifully, pleasant surprise. Everything that he stated was followed up with. The paperwork was a breeze and no long waiting or hassle. It was an overall smooth and pleasant experience, there was no stress or confusion which confirmed that this was an excellent choice for me. The setting of the dealership was accommodating, clean and had a friendly car selling atmosphere. I did not know that Toyota had such a large lot and selection to choose from. The staff was friendly and More

When pulling into the dealership the valets are extremely welcoming, George my service advisor answered all the questions I had and he really understood what was going on with my vehicle. I loved the waiting welcoming, George my service advisor answered all the questions I had and he really understood what was going on with my vehicle. I loved the waiting area and cookies an definitely will recommend this dealership to whoever will listen. More

We went to the dealership to look at a new Priius V. We had dealings with Matt Gile and Chuck Gile in the past, but neither was there. Matt was on his way out of the country, however, he dropped what he w had dealings with Matt Gile and Chuck Gile in the past, but neither was there. Matt was on his way out of the country, however, he dropped what he was doing and called us and set us up with someone to look at cars. And actually his brother and father showed up to help us out. They went out of their way to help us. JD was great at showing us the car and Matt the finance person made the sale go through very smoothly. Robert made our "pick up" of the car very special. All in all it was a great experience and we would buy another car from Motorcars and would recommend them to anyone looking for a Toyota or a used car. More

Robert was very attentive even though he was busy. He answered all our questions. He helped us to fully understand the financial side of buying a Toyota. He is a great asset to your company. answered all our questions. He helped us to fully understand the financial side of buying a Toyota. He is a great asset to your company. More

MOTORCARS IS A WONDERFUL DEALERSHIP. THEY MAKE SURE THAT THEIR CUSTOMERS ARE TAKEN CARE OF. THIS IS WHY I WILL ALWAYS PURCHASE MY CARS FROM THEM. MY MOST RECENT PURCHASE WAS WONDERFUL MOSTLY BECAUSE OF MY THEIR CUSTOMERS ARE TAKEN CARE OF. THIS IS WHY I WILL ALWAYS PURCHASE MY CARS FROM THEM. MY MOST RECENT PURCHASE WAS WONDERFUL MOSTLY BECAUSE OF MY SALESMAN, ROBERT SMITHERMAN. HE HAS A DELIGHTFUL PERSONALITY, IS EXTREMELY KNOWLEDGEABLE ABOUT THE PRODUCTS AND SERVICES THAT MOTORCARS HAS TO OFFER. HE MADE ME FEEL LIKE A SUPERSTAR AS I PULLED OFF THE LOT IN MY NEW CAR!!! More

I purchased a 2013 Honda Accord EX-L from Joe Bencivenni. Joe has helped my husband and I purchase cars for many years. He was helpful and willing to work within our time frame. (My husband le Bencivenni. Joe has helped my husband and I purchase cars for many years. He was helpful and willing to work within our time frame. (My husband leased a 2013 Honda Civic EX at the same time.) He was able to locate the vehicle I wanted from another dealer and had the car at the dealership soon after I signed the purchase contract. He explained all of the changes in the 2013 model, including the rear and right turn camera. He also set up the Bluetooth phone for me and got the floor mats I requested. Joe quickly responds to any questions or problems we have. I have recommended Joe to friends who are considering purchasing a Toyota or Honda. More

We first went to Toyota of Bedford where I leased my Prius. They are under construction and the salesman seemed put out that I wanted to see the new Prius V and the Prius 5 side by side. he would only Prius. They are under construction and the salesman seemed put out that I wanted to see the new Prius V and the Prius 5 side by side. he would only show me one car at a time. We looked at the V and asked him to give us a price. He said he would call us and of course never did. We then came to your dealership and Tom met us outside as we pulled in. He showed us several cars both in the showroom and off the lot. We drove the V and loved it but it didn't have all the bells and whistles I wanted. Tom found me a car at another dealership and had it brought to CLeveland Hts for me to look at. It was perfect and I bought it. Now I did drive him a little crazy but he went with the flow, unlike my husband who was ready to kill me becuase I couldn't make up my mind. We also bought the prius I had leased, Tom had it checked out for some noises I heard with your service department and we found out that it was in great mechanical shape. Matt bent over backwards to title it in my daughters name. They guys set up transportation for the prius to Arizona and when I came back to the dealership with a car filled with boxes, Tom met me and loaded the Prius going to Arizona for me. I don't know anyone who would do that especially since there was nothing in it for him. He certainly went above and beyond the customer service I would expect. I give Tom the highest marks...He is a keeper and a great salesman for your dealership. Thank you Tom for all the personal attention and especially for your patience with me in coming to a decision. More