Toyota Cleveland Heights

Stopped in for a Test Drive on a Toyota Camry. Excellent service and dealership to deal with! Although I didn't buy, I will definitely be buying from Motorcars! service and dealership to deal with! Although I didn't buy, I will definitely be buying from Motorcars! More

Mr. Earl Hanley was very helpful and friendly to me and my grandkids. He answered all my questions and made us feel like we had all the time in the world. I will definitely tell my family and co-workers my grandkids. He answered all my questions and made us feel like we had all the time in the world. I will definitely tell my family and co-workers about this dealership and tell them to ask for Mr. Hanley. More

When I was contemplating the purchase of a Camry from Motorcars Toyota in Cleveland Hts., I noted that the all the staff was friendly and helpful. I also saw banners in many locations, particularly the Motorcars Toyota in Cleveland Hts., I noted that the all the staff was friendly and helpful. I also saw banners in many locations, particularly the showroom, proudly announcing the dealerships attention to quality and very acute attention to inspection and repairs made to used cars before they were sold. My salesman presented me with a Camry that looked very nice and seemed to be what I wanted. He showed me a printout of all the repairs that Toyota Motorcars had done to the vehicle prior to putting it on the market. I purchased the car. Well, after driving the car 892 miles, the "check engine" light lit up. I took the car to my mechanic and the rear VSV valve on canister needed to be replaced. This cost me $ 246.00. Then, with less than 1,000 more miles on the car, I was driving in a heavy rain and the windshield wipers suddenly ceased to work. This repair required a new wiper transmission and cost $ 368.00. Upon picking up the car, I noticed on the invoice under recommendations: "Front Struts Bad, Steering Returns Leak,". I find it hard to comprehend that having driven the car less than 2,000 miles, Motorcars Toyota was unable to note this problem when they were preparing it to be resold. More

The service provided was excellent - from the time we went in for our first visit until we purchased the car. The salesperson, Robert, was extremely helpful and went out of his way to ensure we were sati went in for our first visit until we purchased the car. The salesperson, Robert, was extremely helpful and went out of his way to ensure we were satisfied. The staff is very professional and knowledgeable, and go above and beyond to make sure every need is met. I will recommend both Robert and the dealership to family and friends. More

Ken Mack was the most helpful & friendliest salesperson I have ever encountered. Ken's customer service was great from the point of sale & even after following up with me about my vehicle & if salesperson I have ever encountered. Ken's customer service was great from the point of sale & even after following up with me about my vehicle & if there was anything more he could do. I am very pleased! Melissa G More

Robert Smitherman was an excellent salesman. He was very helpful in identifying the correct vehicle make and the specific vehicle with the options we wanted (which required ordering the vehicle from another helpful in identifying the correct vehicle make and the specific vehicle with the options we wanted (which required ordering the vehicle from another dealer). He was very available during the sales process. I highly recommend him. More

Today I purchased a 2014 Corolla Toyota. This action was not on agenda. The entire transaction, beginning with salesman to finance was phenomenal. Well done! not on agenda. The entire transaction, beginning with salesman to finance was phenomenal. Well done! More

IT WAS AN AMAZING EXPIRIENCE. SHE WAS VERY HELPFUL, NICE OUTGOING. SHE ANSWERED ALL QUESTIONS, PROVIDED EXELLENT CUSTOMER SERVICE, NEW EVERITHING WE ASKED AND WE LEFT VERY HAPPY. OUTGOING. SHE ANSWERED ALL QUESTIONS, PROVIDED EXELLENT CUSTOMER SERVICE, NEW EVERITHING WE ASKED AND WE LEFT VERY HAPPY. More

I found the experience of buying a new Toyota Camry LXE a truly pleasurable experience. My salesman Tomas Cargill did not put any pressure on me to purchase. I was able to test drive several models before truly pleasurable experience. My salesman Tomas Cargill did not put any pressure on me to purchase. I was able to test drive several models before making my final purchase. I must say that his knowledge of both the Honda & Toyota models is what enabled me to make an informed final decision. It was a pleasure doing business with Heights Motorcars and you have a customer for life! More

I wish I had a positive review, but unfortunately my experience with Motorcars Toyota was very disappointing! I came into the dealership knowing exactly what I wanted because I shopped around at another experience with Motorcars Toyota was very disappointing! I came into the dealership knowing exactly what I wanted because I shopped around at another dealership, I just came in to see if the price could be beat. The first person I met was an Issa Hanjani in Sales. After we discussed the details of what I wanted, he consulted with Derrick Roberts a Sales Manager. Within a week later I made a decision to go with the offer, mainly because it included even more features than the other offer did for the same price range. Due to the holidays it was almost a week later when the vehicle came in, I was elated and relieved that my search was finally over, that is, until I noticed that the car was missing some key features that we discussed. Essentially I had paperwork for one car, but another car was ordered. No key managers that could resolve the matter were in during that time so I had to wait a few days to try and see where the communication went wrong. Since I came in with specific details of what I wanted the communication had to have gone wrong between the Salesman and Sales Manager. After a few discussions it was apparent that we were not going to be able to complete the sale, so I moved on to search for another vehicle. I also, reached out to the General Manager, but he was on vacation. From there I called corporate because I figured I should find out if any of the paperwork I signed actually went through. Corporate was very responsive and sympathetic as to what occurred and they forwarded a message to the Customer Relations Manager, Steve Walkoff. When I spoke to him, he did nothing but add fuel to the fire! He was so rude and unconcerned about what had occurred and though it was petty that I wanted to make sure that my paperwork was null and void. He even tried to challenge me on my knowledge about cars, how much the dealership makes off deals, so on and so forth. I stood my ground and told him what was important to me as a customer which was to get the car I wanted, for the best price point blank! Any other details about what they make is not my concern as a buyer. All-in-all, this was a horrible experience and I will never ever go to or recommend anyone else to this Toyota dealership. I hope they get Customer Service and Communication training so that they can never forget how to work with and resolve issues with customers. More