Toyota Cleveland Heights

I went in for service for an oil change and to repair a problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump mot problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump motor was not working and needed to be replaced. I trusted they had checked anything else it could have been like a cracked or plugged hose, a fuse, etc. They quoted a "seemingly" high price to replace this motor. I took it to another shop and it turns out the motor worked fine. There was a crack in a hose which was repaired at NO CHARGE. I also had this shop replace the brakes for a price that was 65% lower than the brake quote from Motorcars. Motorcars Toyota blatantly lied about the washer pump not working. This was not a simple "mistake." The motor was running when the other shop inspected it - it could not be missed. Unbelievable! I was completely surprised that an established dealership would deceive and cheat. One can only suspect it happens daily to many customers. I purchased my last two vehicles from Motorcars; however, I will not return there ever again for anything. I hope that consumers see this review. DO NOT TRUST MOTORCARS in Cleve Hts, OH. More

We worked with Bill Toth to complete a trade-in and new purchase of a 2013 Toyota Rav4, trading in our 2010 Rav4. All communications and arrangements were handled very efficiently and professionally, and purchase of a 2013 Toyota Rav4, trading in our 2010 Rav4. All communications and arrangements were handled very efficiently and professionally, and we left that day with our new vehicle. This dealership is in our neighborhood so it is very convenient for us and we appreciate the high level of customer service we experience at Toyota Motorcars dealership. More

I went to check out a lease and was directed to Mr. Smitherman. Robert was friendly and helpful. We leased a new Sienna and he has made the experience reasonably smooth and painless. And he put a big Smitherman. Robert was friendly and helpful. We leased a new Sienna and he has made the experience reasonably smooth and painless. And he put a big red bow on the vehicle, too, when I picked it up. Nice touch. I have dealt with Motorcars Toyota and Honda several times and I keep coming back. More

I came in for an oil change after making a last minute appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to w appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to work with. The waiting area was very comfortable and relaxing and Keith got me in and out quickly. I had a great experience and will be sure to stick with Keith for all my services needs from now on. Great work Motorcars!! More

I had an exceptional sales / purchase experience. Lots of attention, clear explanation of available vehicles and available financing options, manager and sales consultant worked together very well, and, once attention, clear explanation of available vehicles and available financing options, manager and sales consultant worked together very well, and, once I made the purchase, a pristine car was delivered with a very clear walk-through on how the vehicle operates. Ryan was terrific as the sales rep and no problems with the transaction. Well done!! More

George's courtesy, efficiency and accomodation of me and many other frenzied customers on Saturday, 11/30/2013 were all off the charts. Please clone George Madison and make him manager of all Japanese a and many other frenzied customers on Saturday, 11/30/2013 were all off the charts. Please clone George Madison and make him manager of all Japanese and American Toyota dealerships. Thank you, Lucien R. Marino, Esq. More

Issa was very good at answering all our questions . He did not give us a bunch of mumbo jumbo . He was very knowledgeable about the vehicles that he showed us . Some salespeople will push you towards a ve did not give us a bunch of mumbo jumbo . He was very knowledgeable about the vehicles that he showed us . Some salespeople will push you towards a vehicle that they want to sell you . Issa helped us get the car we wanted at a fair price . Keep up the good work. Issa was a credit to your dealership . More

I am looking for a Toyota Prius and someone suggested I visit Motorcars in CH. I worked with Earl Hanley who answered all my questions and gave me good information about buying a hybrid versus a regular c visit Motorcars in CH. I worked with Earl Hanley who answered all my questions and gave me good information about buying a hybrid versus a regular car. I did not make a purchase that day but I will definitely return because Mr. Hanley suggested I talk it over with my significant other before making a decision. I did not feel pressured into making a decision on the spot and I appreciate that! More

My daughter's boyfriend told me to go to Motorcars and ask for Mr. Hanley. He said he helped him buy his new car, a Camry and I wanted to get something smaller like a Corolla. Mr. Hanley was polite and ask for Mr. Hanley. He said he helped him buy his new car, a Camry and I wanted to get something smaller like a Corolla. Mr. Hanley was polite and very, very helpful. I have a bad hip and he let me sit in a chair while he told me all about the car, gas mileage and price. It was raining and I forgot my umbrella and he walked me my car with his umbrella. I will tell my coworkers to see him next time they need to buy a new car. More

The BEST experience I have ever had leasing or buying a car! Robert Smitherman, the sales rep I worked with, made things very easy and convenient. The deal was great. I would definitely recommend this d car! Robert Smitherman, the sales rep I worked with, made things very easy and convenient. The deal was great. I would definitely recommend this dealership and "Smitty" to friends and family. More