Toyota Cleveland Heights

Robert Smitherman Other dealerships need to CLONE the customer care and quality service provided by Mr. Smitherman. He is the absolute best, and I highly recommend him Other dealerships need to CLONE the customer care and quality service provided by Mr. Smitherman. He is the absolute best, and I highly recommend him to family, friends and colleagues! More

Leigh I had a very good experience at Motorcars. Kenny was friendly and did not try and pressure me to get something I did not want. He asked my price range I had a very good experience at Motorcars. Kenny was friendly and did not try and pressure me to get something I did not want. He asked my price range and what type of car I was looking for. He made sure I was taken care of in a very professional manner. I would recommend this dealership to family and friends. More

Awesome Job! I enjoyed my experience at Toyota Motorcars. I was greeted by a friendly sales rep and got to look at some nice vehicles that would suit my needs. The I enjoyed my experience at Toyota Motorcars. I was greeted by a friendly sales rep and got to look at some nice vehicles that would suit my needs. The gentleman that helped me was very helpful and made me feel comfortable with my visit. I would recommend them. More

Great Customer Service I purchased a vehicle from Motorcars earlier this month, and worked with Brian Rapoport. He went out of his way to make my experience one that I will I purchased a vehicle from Motorcars earlier this month, and worked with Brian Rapoport. He went out of his way to make my experience one that I will never forget. Mr. Rapoport has a new customer for life. Thank you!! More

Mark your tires and oil filter, they might not do the job. Went there for an oil change and tire rotation. I suspected that they did not rotate my tires last time I was there, so this time I marked my tires. T Went there for an oil change and tire rotation. I suspected that they did not rotate my tires last time I was there, so this time I marked my tires. They brought my car, charged me for oil change and tire rotation. I check the tires and they were NOT rotated. I asked nicely whether my tires were rotated. The mechanic who did the job, said "yes". I replied that no, they were not rotated. And here we go, he said 'I gotcha, where is your car, I will do job now, I did not rotate 'cause your vehicle is not front wheel drive and good tires where on the back". I replied that they charge me for the rotation, that does not matter. Now I wonder if they change oil filter. Even though they reimburse the charges for oil change and tire rotation, I am very reluctant to go there next time. Several times they were very sloppy as well - I got oil spots in the garage after I change oil there. More

I will be back! I met with Stephanie Kariotakis and she was tremendous.. She greeted me with a warm and friendly smile and asked me how my day was. She probably di I met with Stephanie Kariotakis and she was tremendous.. She greeted me with a warm and friendly smile and asked me how my day was. She probably did not expect me to give her an earful of what a bad day I had. She listened patiently and empathized with my situation. Stephanie was truly concerned about me, what type of car I was interested in and my price range. She showed me exactly what I was looking for and also suggested a couple of other options. Stephanie was very helpful and knowledgeable. I had informed Stephanie that I was not ready to purchase, but was looking to buy a car in the next six months. I will say that when I am ready to buy a car I will definitely be going back to meet with Stephanie K. More

Stephanie Kariotakis = 5+ Stars! Stephanie is "The Bestest!" As a champion of Toyotas, I've historically bought numerous, various models of them since 1982, and all from dealerships Stephanie is "The Bestest!" As a champion of Toyotas, I've historically bought numerous, various models of them since 1982, and all from dealerships on Cleveland's west side. Now, contemplating purchasing another Toyota and having heard many recommendations about Motorcars on Mayfield Road, I recently visited that dealership. Stephanie was quick to greet me in her friendly, pleasant manner. And, unsure of differences between various models of Toyotas, she was very perceptive and understanding of my posture. Stephanie easily and quite knowledgeably answered all my questions with intelligence and foresight. She is an asset to the Motorcars team, and I will purchase my next Toyota from her! More

motorcars toyota antonio Morrison Tone was a pleasure to work with. I told him what I wanted he didn't deter from the plan he got me I asked for with no problem. I left with the car i Tone was a pleasure to work with. I told him what I wanted he didn't deter from the plan he got me I asked for with no problem. I left with the car i wanted the same day. I bought a used car but I am also going to purchase a new car and when I come back I look forward to working with him. I will send anyone looking for a car new our used to him. He resembled an effervescent attitude the whole time. Keep doing what your doing. More

Thanks for Cornelius Stokes I was very blessed to have Cornelius Stokes help me with my purchase. He is very considerate of his customer needs. I wasn't expecting to buy a new ca I was very blessed to have Cornelius Stokes help me with my purchase. He is very considerate of his customer needs. I wasn't expecting to buy a new car, but I am very happy I did. More

Great Experience Mr. Smitherman is the BOMB! Robert is very knowledgable and understood my needs for vehicle. I'll recommend friends and family to this dealership. W Mr. Smitherman is the BOMB! Robert is very knowledgable and understood my needs for vehicle. I'll recommend friends and family to this dealership. Will definitely choose Motorcars when making final decision. More