Toyota Cleveland Heights

If I could give this place zero stars, I absolutely would. The service was terrible, the management was terrible, no one communicated.they made assumptions based off of appearances and not actual infor would. The service was terrible, the management was terrible, no one communicated.they made assumptions based off of appearances and not actual information. They told my husband he didn't qualify, even though he did meet qualifications, their words and told him they couldn't give him a car but could give him a better job then his extra part time job as a youth coach (more of a passion project) and that they could get him a car that way😡.Then the a service woman calls my husband back 2 days later because they were trying to figure out why he didn't buy a car and told us to come in. They could get him something really nice. But when we got there, they showed us these 2 terrible cars, both needed jumps, one had a flat tire, the other one needed body work and had a bullet hole in the door, and they tried to sell each of them for 7000 dollars, and told us we needed to put 2000 dollars down.I don't know about you, but that's not a really nice car to me and we've already stated that we have 2 kids, nothing about either one of these cars was safe. And when we talk to them wouldn't let us talk to management. All they did was pass the blame and say, I had nothing to do with this. I had nothing to do with that, please do not waste your time, go to another dealership. More

Love the Cle Hts Toyota dealership. Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really appreciated because I'm sure she's one of the reasons people keep going back there! More

I bought my new car from Cornelious and it was a pleasure working with him. As well, I just spoke to a young lady by the name of Taryn Kaplan she was able to help set up my appointments for servicing of my v working with him. As well, I just spoke to a young lady by the name of Taryn Kaplan she was able to help set up my appointments for servicing of my vehicle. She was super polite helpful friendly and I believe you need more people like these two in your store. More

I’ve been with Motorcars Toyota for 15 years and their service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with get service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with getting my mother in for a service appointment. She is such a gem and much appreciated. More

The staff was professional and friendly. Josue was amazing!! I'm extremely happy with my purchase. Thank you Toyota Motorcars for a awesome buying experience. amazing!! I'm extremely happy with my purchase. Thank you Toyota Motorcars for a awesome buying experience. More

The seatbelts in the back row of my car started fraying at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorC at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorCars Toyota to get the seatbelts replaced under the warranty. MotorCars Toyota says the seatbelts fraying is likely caused by a children's car seat and since the car seat is an outside source they don't consider this a parts defect and they won't replace the seat belts under warranty. Corporate Toyota offered to cover the cost of the actual parts but I would cover the labor. I just had the seatbelts replaced and they wanted to charge me $822.65 for something that took them less then two hours. When I asked why so much, the rep said "it is a 6 hour job, just because our techs can get it done quickly, why should we lose out". More

Patricia Marcin took such great care of me when I purchased my new 2021 Toyota rav 4 hybrid. The car is so perfect for me and I’m so glad they scheduled my first service right there when I got the ca purchased my new 2021 Toyota rav 4 hybrid. The car is so perfect for me and I’m so glad they scheduled my first service right there when I got the car. Thank you! More

Attention. Attention.Do not buy used cards from this Attention. Attention. Do not buy used cards from this location. Specially do not finance from this location. Totally trap, they are professional liar Attention. Attention. Do not buy used cards from this location. Specially do not finance from this location. Totally trap, they are professional liars. Do some research before buying anything from here. They will finance your car with where ever they get commission. I feel sorry for Toyota. Check Metro or Classic Toyota..... if you are working hard for your money think twice before going there. Otherwise you will waste your money.... More

This week I signed a contract for my 4th leased Toyota Corolla with Motorcars Toyota. The customer service with MCT is excellent. From Naomi who answers the phone, to Matt and Keaton in finance, t Corolla with Motorcars Toyota. The customer service with MCT is excellent. From Naomi who answers the phone, to Matt and Keaton in finance, to Duncan in customer care, and Stephanie in sales, this team did not disappoint. This is my 3rd experience working with Stephanie Kariotakis in sales. She always keeps in touch with me throughout the leasing terms and seeing her at lease return is akin to seeing an old friend. She is extremely patient, friendly, reassuring, professional, knowledgeable, and hard working. Kudos to her for finding the car I wanted and for her efforts to making sure we had a win - win agreement with the leasing terms. Motorcars Toyota really does want to "keep their customers for life", it is apparent in the Stephanie's attitude, ethics, and attention to detail. More