Toyota Cleveland Heights

Great Service. I want to commend Tone Morson on the service he have provide for me last week. Even though I did not purchase anything, but I will in a couple of week I want to commend Tone Morson on the service he have provide for me last week. Even though I did not purchase anything, but I will in a couple of weeks. Tone gave me some good information about leasing and purchasing a vehicle...and also what kind of rates I can get on a Pre own Camry. So with that being said, I will see Motorcars Toyota in a few weeks for a new or Pre own Camry... thanks to Tone I will be shopping with this dealership instead of Bedford cause it is to far..ha. More

Excellent caring service I recently purchased a new Toyota Camry and I was impressed with Robert Smitherman and Derek Roberts were very professional and assisted me without pr I recently purchased a new Toyota Camry and I was impressed with Robert Smitherman and Derek Roberts were very professional and assisted me without pressure to buy, the process was well organized and Mr. Smitherman took a good deal of time explaining all of the technology in the car so I was able to understand the various features. J.R. Barksdale explained the financing in a clear and logical way. the overall experience that could have been most stressful was not. Thank you. More

Happy Customer I visited this dealership to just check inventory. I met with Syed Raza who took me for a test drive in exactly what I was looking for. Through his ab I visited this dealership to just check inventory. I met with Syed Raza who took me for a test drive in exactly what I was looking for. Through his above average assistance I was able to take possession that day. Excellent! More

New Car Customer I recently visited Motorcars Toyota in Cleveland Heights. Ken Mack helped me get a new Toyota Camry. My car buying experience was very good. I re I recently visited Motorcars Toyota in Cleveland Heights. Ken Mack helped me get a new Toyota Camry. My car buying experience was very good. I received excellent and prompt service throughout the entire process. Ken Mack listened to what I wanted and helped me close the deal. He is a good salesman because he really does care about the customer. Janette Smith More

Kenneth Mack gave us an exclusive experience. We needed help with updating our Honda Odyssey so we called Ken since he sold us the car. He called the service center ahead to let them know we woul We needed help with updating our Honda Odyssey so we called Ken since he sold us the car. He called the service center ahead to let them know we would be calling for an appointment. He checked on us to make sure everything was going smoothly and it did. He is a fabulous sales man and cares about his customers. We look forward to purchasing our next car from him. More

Grand! Kenny was friendly, patient and a good listener. Ken Mack helped me service my Honda Odyssey. I wasn't sure of the process but he lead me trough fro Kenny was friendly, patient and a good listener. Ken Mack helped me service my Honda Odyssey. I wasn't sure of the process but he lead me trough from beginning to end. Thank you for a grand experience! More

Good stuff! Getting a new car can be a real pain in the rear, but Motorcars helped me to make it easy! Syed was incredibly helpful and friendly, and unlike some o Getting a new car can be a real pain in the rear, but Motorcars helped me to make it easy! Syed was incredibly helpful and friendly, and unlike some of the other dealerships, I didn't feel as if they were aggressive with their sales tactics. I'll pry go back next time...which I hope won't be for a while! More

FJ Cruiser Wreck - Making it all work out. First off- I don't usually write recommendations but Chris, Keith and Don were extremely helpful and made a difficult situation go away! I was rece First off- I don't usually write recommendations but Chris, Keith and Don were extremely helpful and made a difficult situation go away! I was recently in a car accident and the body shop that State Farm recommended couldn't seem to get my car fixed right. After countless return trips and arguments with the insurance company I took my vehicle to Toyota Motorcars in Cleveland Heights. Chris Shepard the service tech was kind enough to ride along with me so I could explain the sound I was hearing in the rear of my vehicle. After our ride he concluded that he felt he knew how it could be fixed. Keith Cifra was my local contact in the service department and was extremely helpful in not only identifying a few other problems but more importantly working with the insurance company. When Keith wasn't in the office Don Shaffer the Service Manager stepped in and helped make sure everything was on schedule. Keith was very helpful in communicating with me throughout the process and making sure the vehicle was repaired correctly and to my expectation. A big thanks to Chris, Keith and Don. I will be using you all again. David Roth More

Great service! I visited over the week and Trevor was able to get me a new ride in no time! It was awesome and an unforgettable experience. The service was exception I visited over the week and Trevor was able to get me a new ride in no time! It was awesome and an unforgettable experience. The service was exceptional ! I will definitely recommend this dealership. Thanks again Trevor and the rest of your team at Motorcars Toyota!! More

Customer care at it's finest I was contacted by Stephanie Kariotakis before my lease was up to discuss my options. I admired her persistence (without being annoying) and her busi I was contacted by Stephanie Kariotakis before my lease was up to discuss my options. I admired her persistence (without being annoying) and her business-like attitude. When I finally got the apportunity to go into the dealership, I found her to be friendly and approachable. Leasing or buying cars is my least favorite thing to do.. I see it as comparable to getting a root canal but Stephanie made the experience painless. I thank Stephanie for keeping in touch me until I was ready to come in. Her contact actually kept me from going to another dealership. She is a hard worker and customer oriented. She's paitient, understanding and knows how to "get the job done" without being pushy Also, special thanks to Frank Waite for also going the extra mile - good team work !! S. Germany More