Toyota Cleveland Heights

Great experience We had a great experience purchasing a new car. Selection was good, sales staff helpful and courteous, services offered were more than we expected. We We had a great experience purchasing a new car. Selection was good, sales staff helpful and courteous, services offered were more than we expected. We were very impressed. We will certainly purchase from Motorcars Toyota in the future. More

Helpful, Quick, and Friendly Typical guy who doesn't like getting car maintenance done, here. I can actually say that I actually like going here. Everyone from service, to shuttle Typical guy who doesn't like getting car maintenance done, here. I can actually say that I actually like going here. Everyone from service, to shuttle, to mechanics were all very helpful and nice. In my book, if a crew makes getting my car worked on a good experience, that's worth 10/5 stars. More

exceptional service department On 1/6/17 my wife and I left our home driving to Florida (it was 7 degrees out side). Every time we tried using our windshield washers they would free On 1/6/17 my wife and I left our home driving to Florida (it was 7 degrees out side). Every time we tried using our windshield washers they would freeze up and we had to return home to thaw them out. We tried leaving three times and the same thing happened every time. After the last time I called Motor Cars Toyota In Cleveland Heights and talked to the service manager Don Shaffer. He told me that my reservoir had to be drained and winter fluid had to be installed. Since this vehicle was last serviced in Florida it probably had washer fluid that had no antifreeze. Mr. Shaffer set up an appointment within the hour and personally drained the reservoir and installed the proper washer fluid enabling my wife and I to get on with our travels in a safe manner. I purchased a Honda CR-V Motor Cars Honda so I have been a customer of Motor Cars. I am so impressed with Don Shaffer's knowledge and work ethic that I will only let his service department work on my vehicle from now on. Thank You Don, Ed and Karen Bencin More

The best service! Ken Mack was awesome! He helped me find a car for a low price and no money down!! My family always go to Kenny whenever we are shopping around for new Ken Mack was awesome! He helped me find a car for a low price and no money down!! My family always go to Kenny whenever we are shopping around for new cars. I recommend him to everyone I know. More

Exceptional Service I am thankful and appreciate the service I received in purchasing my vehicle. My circumstances were not typical but atypical and yet everything worke I am thankful and appreciate the service I received in purchasing my vehicle. My circumstances were not typical but atypical and yet everything worked out. I am totally satisfied. More

Disrespected my time and broke my hood If I could give 0 stars I would. A 45,000 mile service appointment where I was waiting ended up taking 3.5 hours and the service representative did no If I could give 0 stars I would. A 45,000 mile service appointment where I was waiting ended up taking 3.5 hours and the service representative did not update me when she knew it was taking longer than expected. At the end of the appointment there was a problem with my hood that ended in the release cable being loosened to the point that I can no longer open it on my own and will have to take it to another dealership to be repaired. I had to insist at the end of the appointment that the service lights on my car be reset as the technicians did not plan to do this and this took an extra 30 min. When I tried talking to the service manager, he wouldn't allow me to even finish my sentence to tell him what was wrong and flew into action to give me $25 back for my trouble and then promptly disappeared. Overall, I had a terrible experience and would never recommend getting any service done here as no one that I talked to the whole time was willing to talk to me honestly or take responsibility for ensuring that my visit went well. More

Easy. Affordable. Helpful. I am a college student who was in dire need of new tires. I am a close family friend of Dan Tyrasnky and he was able to help me out tremendously, alon I am a college student who was in dire need of new tires. I am a close family friend of Dan Tyrasnky and he was able to help me out tremendously, along with Sean Meabon. They were able to get me a great deal on four brand new tires and were able to get them on quickly for me. I had trouble pulling into the parking lot my tires were so bald, and with the help these two gave me, I was able to leave and drive safely on the snowy roads without overspending. Thank you Motorcars Toyota. I will be back again in the future. More

"Home Run!!!"" My expectations were exceeded. Thanks to Ken Mack. He did not just listen but heard me. Great experience. Ken Mack thank you. Motorcars Toyota Th My expectations were exceeded. Thanks to Ken Mack. He did not just listen but heard me. Great experience. Ken Mack thank you. Motorcars Toyota Thank you. More

Evaluation of Karen Horvath Karen was an excellent product specialist to deal with via online sales. She is always prompt with her online communications, and values attention to Karen was an excellent product specialist to deal with via online sales. She is always prompt with her online communications, and values attention to detail when it comes to providing product information to customers, and showing how she got to her price calculations. She is very professional, honest, and up front: you will not expect any mind games with her. I enthusiastically recommend you conduct business with her if Motorcars is a dealer you are considering. More

Great experience! This was my first foray into purchasing a car. After the frustration I experienced communicating with other companies and dealers, working with Motorc This was my first foray into purchasing a car. After the frustration I experienced communicating with other companies and dealers, working with Motorcars was a breath of fresh air. Igor, my salesman, was attentive to my preferences and did not apply any pressure on me whatsoever. Derek provided helpful information and answered my questions thoroughly. Ryan, the finance manager, was efficient and organized, as well as responsive to my questions. I would definitely recommend Motorcars to anyone searching for a vehicle! More