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Toyota Cleveland Heights

Cleveland Heights, OH

4.2
751 Reviews

2950 Mayfield Rd

Cleveland Heights, OH

44118

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Showing 751 reviews

May 31, 2024

We are beyond happy with the incredible sales experience at Toyota Cleveland Heights with our sales advisors Patricia (Pat) Marcin and Stephanie Kariotakis, and the finance director Matt Koler. Our previou More

by DS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Marcin, Stephanie Kariotakis, Matt Koler
May 11, 2024

Patricia is a very good sales lady she was very patient and informative with me I would recommend her to anyone. More

by Purdyrobin52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia, Jed Hunter, Dave Maurer
May 08, 2024

Salesman (Shannon) was friendly and contacted me when a Sienna was coming in that was unaccounted for that met our needs. So we were very happy about getting one much sooner than the typical wait right now More

by hermytheworm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon
May 08, 2024 -

Toyota Cleveland Heights responded

Thank you for your response and we appreciate the feedback! I am sorry for the miscommunication with the staff and would like to help out the best we can and find you the mat you are missing. Please feel free to reach out to the General Manager Derek Roberts and he will be more than happy to assist. Thanks for the business and we look forward to hearing from you.

November 12, 2023

Bad experience with a salesperson called Nelson. He tried to sermon me that I had to work with him exclusively and he was the only one that should show the car to me and no one else. He sounded like More

by Potentialbuyer
Recommend Dealer
No
Employees Worked With
Nelson
September 22, 2023

I’ve been a customer of this dealership for 18 years (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) fo More

by saltandlight
Recommend Dealer
No
Employees Worked With
The greeters were great. My service advisor (who I won’t name) was great as far as customer service.
September 05, 2023

Terrible service department. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. More

by VLADIMIR.PETERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob (service advisor)
March 24, 2023

Purchased a new 2023 4Runner at MSRP. Other dealers are still adding mark ups. We were very satisfied with the process including what we received on trade in for our existing 4Runner. More

by JGF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Marcin
March 05, 2023

What a pleasure to work with Stephanie Kariotakis on the purchase of my new 2020 Toyota Camry. Stephanie is extremely knowledgeable and straightforward. I strongly recommend Stephani and would buy from he More

by georgebrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Kariotakis, Jed Hunter, Dave Maurer
February 27, 2023

We had a positive sales experience from the beginning, but the excellent customer service we received from Pat after the sale was confirmed and while we waited out the inventory shortage was top notch. Hi More

by tinymadador
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patricia
Feb 28, 2023 -

Toyota Cleveland Heights responded

Thank you for your kind words for Patricia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Motorcars Toyota.

January 26, 2023

Pat was great. She was very kind and made sure I was good to go. The C-HR is a fun car to have. More

by adoyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Marcin
Jan 27, 2023 -

Toyota Cleveland Heights responded

Thanks for sharing about your experience with Pat here at Motorcars Toyota. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

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