Toyota Cleveland Heights

Best decision I made this year! I came all the way from Michigan to get my new vehicle. Cornelius Stokes got me approved quickly, got me the best deal, and went over all of the aweso I came all the way from Michigan to get my new vehicle. Cornelius Stokes got me approved quickly, got me the best deal, and went over all of the awesome features of the car in detail before I drove off the lot. I'm so glad my mom referred me here! Thanks Cornelius! More

Delightful saleswoman Karen Horvath They have been servicing my cars for many years and when I decided to buy a new car I had the pleasure of working with Karen Horvath. She went out of They have been servicing my cars for many years and when I decided to buy a new car I had the pleasure of working with Karen Horvath. She went out of her way to answer all my questions and advise me which car would fit my particular needs. No "hard sell" and a very good deal all round. I highly recommend working with her. More

Absolutely wonderful! This dealership is full of kind and knowledgeable people. As soon as I walked in I was greeted warmly by everyone. The woman who sold me the car (Pat This dealership is full of kind and knowledgeable people. As soon as I walked in I was greeted warmly by everyone. The woman who sold me the car (Pat M.) was absolutely wonderful. She was so sweet and helpful and made my first major car purchase amazing. More

Toyota Care I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what wo I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what would be done, and upon completion told me what was done and made an appointment for the next visit. The only complaint I had is that my automatic light setting was turned off, and I did not realize it until later that night, when I found I was driving without lights. Please have the service attendants not touch any settings, or return them to the original setting. More

Help from TWO True Professionals In early September I picked up my new Barcelona Red Toyota RAV4--a car I just love! Stephanie Kariotakis was my sales person and she was terrific. In early September I picked up my new Barcelona Red Toyota RAV4--a car I just love! Stephanie Kariotakis was my sales person and she was terrific. Just yesterday (10/05), I returned to Motorcars Toyota to meet with Bill Toth, the "Pit Stop" Coordinator. What a wonderful new service. EVERYONE who is either purchasing or leasing a new vehicle should take advantage of Bill's services. There have been so many technological advances in recent years, that it makes a lot of sense to have Bill patiently teach you how to take advantage of all the car can do. More

Educational, efficient and pleasant purchase I had not purchased a vehicle for years, so there were many new technology changes to absorb. Karen Horvath is extremely product knowledgable and eff I had not purchased a vehicle for years, so there were many new technology changes to absorb. Karen Horvath is extremely product knowledgable and efficient. Without pushing me, Karen professionally kept me posted by email, actions that I should be taking to complete the vehicle purchase. Even getting the new plates put on was very easy, pull in to service, get them put on and away you go. As always, Derek Roberts was the consummate professional. More

Great Experience Kyle and Sarah were great to work with. They treated me honestly and made me feel like family. I would recommend this dealership and these two fine sa Kyle and Sarah were great to work with. They treated me honestly and made me feel like family. I would recommend this dealership and these two fine sales people anytime. John P. More

Bill Toth just made my life easier. Bill Toth, was super great, proffessional and informative. The “Pit Stop” service is a phenomenal idea and is very helpful. He showed how to appreci Bill Toth, was super great, proffessional and informative. The “Pit Stop” service is a phenomenal idea and is very helpful. He showed how to appreciate all the features in my new car. I now feel safer driving it. More

No follow-up. Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Rela Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Relations Assistant" wanting to make sure everything went well. When I told her that it did not, there was still no follow-up. Then tried to call Tiffany at the number listed and the operator told me that "Tiffany does not take incoming calls." This was all a waste of time trying to buy a vehicle from this dealership. More

RJ Rocks and Night Time Service Hours As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep us running. They are professional, courteous, and trustworthy and RJ in particular is a superb service manager and communicator. We very much appreciate that Motorcars keeps night time service hours, as it works out very well with our busy schedule. Thank you RJ and Motorcars for always taking care of us - even while we are sleeping!!! - Joe S. More