Toyota Cleveland Heights

Toyota Care I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what wo I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what would be done, and upon completion told me what was done and made an appointment for the next visit. The only complaint I had is that my automatic light setting was turned off, and I did not realize it until later that night, when I found I was driving without lights. Please have the service attendants not touch any settings, or return them to the original setting. More

Help from TWO True Professionals In early September I picked up my new Barcelona Red Toyota RAV4--a car I just love! Stephanie Kariotakis was my sales person and she was terrific. In early September I picked up my new Barcelona Red Toyota RAV4--a car I just love! Stephanie Kariotakis was my sales person and she was terrific. Just yesterday (10/05), I returned to Motorcars Toyota to meet with Bill Toth, the "Pit Stop" Coordinator. What a wonderful new service. EVERYONE who is either purchasing or leasing a new vehicle should take advantage of Bill's services. There have been so many technological advances in recent years, that it makes a lot of sense to have Bill patiently teach you how to take advantage of all the car can do. More

Educational, efficient and pleasant purchase I had not purchased a vehicle for years, so there were many new technology changes to absorb. Karen Horvath is extremely product knowledgable and eff I had not purchased a vehicle for years, so there were many new technology changes to absorb. Karen Horvath is extremely product knowledgable and efficient. Without pushing me, Karen professionally kept me posted by email, actions that I should be taking to complete the vehicle purchase. Even getting the new plates put on was very easy, pull in to service, get them put on and away you go. As always, Derek Roberts was the consummate professional. More

Great Experience Kyle and Sarah were great to work with. They treated me honestly and made me feel like family. I would recommend this dealership and these two fine sa Kyle and Sarah were great to work with. They treated me honestly and made me feel like family. I would recommend this dealership and these two fine sales people anytime. John P. More

Bill Toth just made my life easier. Bill Toth, was super great, proffessional and informative. The “Pit Stop” service is a phenomenal idea and is very helpful. He showed how to appreci Bill Toth, was super great, proffessional and informative. The “Pit Stop” service is a phenomenal idea and is very helpful. He showed how to appreciate all the features in my new car. I now feel safer driving it. More

No follow-up. Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Rela Contacted this dealership to get pricing on car. The sales person never followed-up as promised. Then received e-mail from "Tiffany - Customer Relations Assistant" wanting to make sure everything went well. When I told her that it did not, there was still no follow-up. Then tried to call Tiffany at the number listed and the operator told me that "Tiffany does not take incoming calls." This was all a waste of time trying to buy a vehicle from this dealership. More

RJ Rocks and Night Time Service Hours As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep us running. They are professional, courteous, and trustworthy and RJ in particular is a superb service manager and communicator. We very much appreciate that Motorcars keeps night time service hours, as it works out very well with our busy schedule. Thank you RJ and Motorcars for always taking care of us - even while we are sleeping!!! - Joe S. More

Best customer service Karen Horvath and Kyle Lester made me feel very welcome. They were extremely helpful. I came from New Mexico to help my daughter move and find a car. Karen Horvath and Kyle Lester made me feel very welcome. They were extremely helpful. I came from New Mexico to help my daughter move and find a car. We were under a lot of stress, due to the time constraint and we also did not know much about buying a new car. Karen and Kyle were very honest and they provided us with all the necessary information. We went to many other dealerships. Some were very deceitful and pushy. I really wish we had not wasted our time at the other places. At motorscars Toyota we received the best care and customer service. We will always buy and get our service done at Motorcars. We will always recommend you to everyone. Thank you so much! More

Customer experience Purchased a used car from Motorcars Toyota. Patricia Marcin helped us in every step of the sales process. We faced a problem with the car soon after t Purchased a used car from Motorcars Toyota. Patricia Marcin helped us in every step of the sales process. We faced a problem with the car soon after the purchase and reached out Pat for help. Pat is very customer focused and surprised us with her commitment to solve our problem even after the sale. More

Outstanding first-time dealership experience Right away Patricia Marcin said we could communicate however works best for me; phone, email, or text. This perked up my attention because I know dea Right away Patricia Marcin said we could communicate however works best for me; phone, email, or text. This perked up my attention because I know dealerships usually want you to call or come in. I usually stay with personal ads because I don't like pushy sales people, so I was leery of communicating with a dealership. The van I purchased was topic of discussion and Pat went to her manager on my price offer, which was accepted. Driving from the Toledo area to Cleveland, Pat went to work for me from those initial correspondences, even until now that I have the van home and in my possession. She met my checklist of an ideal salesperson I would want to deal with. Her working on my behalf like she has left a very good impression on me and I would definitely recommend asking for Patricia Marcin if you go in. I would also like to compliment Mat in finance, the service department, and the managers for working with me and treating me as a valued customer. Everyone made sure I had a good experience and was taken care of, and I give them my thanks. More