Toyota Cleveland Heights

Great dealership I just purchased a new Toyota at this dealership. I have been using them for several years for service on my old vehicle and been very pleased with th I just purchased a new Toyota at this dealership. I have been using them for several years for service on my old vehicle and been very pleased with the service, but this was my first experience with the sales staff. My sales associate, Pat Marcia was outstanding. She was informative and helpful without making me feel pressured to buy. She helped me sort through the details of the various models and come to a decision I was pleased with. Her efficiency along with the finance dept made picking up my new car a breeze. Very pleased with my experience More

Great experiences Wendy was fantastic in helping us purchase our new car. She worked with the manager and finance department to ensure we got the perfect car for us wi Wendy was fantastic in helping us purchase our new car. She worked with the manager and finance department to ensure we got the perfect car for us within our budget. She was also helpful in looking out for cars that we specified we would like and was quick to update us with availability. More

Amazing Customer Service! Employees at this location are friendly and welcoming! I had an amazing experience buying my first car thanks to the staff, especially Sarah. I felt l Employees at this location are friendly and welcoming! I had an amazing experience buying my first car thanks to the staff, especially Sarah. I felt like I walked away with a good deal and wasn't overly pressured into extra add-ons or services I didn't want. I really felt like they were listening to my concerns and were willing to negotiate prices with me based on what I was comfortable spending. Would absolutely recommend anyone buy your car here! More

Amazing experience! Mike (GM Sales Mgr.), Pat(sales), Ryan(Finance), Matt(Finance) were all very helpful and so accommodating. We will always buy from Motorcars! Motorcar Mike (GM Sales Mgr.), Pat(sales), Ryan(Finance), Matt(Finance) were all very helpful and so accommodating. We will always buy from Motorcars! Motorcars makes buying a car a pleasurable experience. More

Kindness I wanted a very specific honda odyssey, they had it, they were kind, she sent me more pictures, not a high pressure dealership at all. Worth the 5 ho I wanted a very specific honda odyssey, they had it, they were kind, she sent me more pictures, not a high pressure dealership at all. Worth the 5 hour drive. More

Excellent help and customer service! Vernell is a wonderful sale and helpful. She helped me through the process and always answer my questions. She was such a great help and I don't think Vernell is a wonderful sale and helpful. She helped me through the process and always answer my questions. She was such a great help and I don't think anyone would like to help me like she did. Her help was much appreciated. I'm very thankful and grateful. :) More

A disappointing experience but a truly good sales woman I was very disappointed that the Toyota Venza was not detailed, after I had been communicating with the salesman, Mario, for the week before my visit. I was very disappointed that the Toyota Venza was not detailed, after I had been communicating with the salesman, Mario, for the week before my visit. It had a scrape on the front bumper down to the blue under body. There was a scrape on the back passenger fender that had been badly painted over with plain white paint, not the pearl white of the car. The seats we stained & dirty. The only saving grace for the dealership was the sales person who stepped in to take care of me because Mario was not available when I arrived as he had promised. Karen Horvath was very professional & cared about how I felt & my disappointment with my experience. She offered to drive the car from Cleveland to Cuyahoga Falls after it was actually cleaned & detailed. I bought another Venza the following Friday at a dealer ship 2 miles from my home that was in perfect condition. More

Good customer service I gave them an excellent rating because of their customer service, their sales and finance Rep made everything easier than I expected, I wasn’t their I gave them an excellent rating because of their customer service, their sales and finance Rep made everything easier than I expected, I wasn’t their all day I didn’t have to haggle over the price. My salesperson Mitch took care of everything. It was a good experience. More

EXCELLENT service! I recently purchased two cars from this dealership and got great service from a guy named Bill he is very proffesional. I am Highly recommending him I recently purchased two cars from this dealership and got great service from a guy named Bill he is very proffesional. I am Highly recommending him More

Recent Car Lease Purchase I purchased a leased car during the Black Friday Specials. There was strong competition from many dealerships on that day. I also was not in need of a I purchased a leased car during the Black Friday Specials. There was strong competition from many dealerships on that day. I also was not in need of a new lease until February. Thus I had to be convinced this was the Dealership I wanted to do business with. Karen Horvath, the Product Specialist made it an easy choice for me. She was open, honest an direct in her answers to all of my questions. She went out of her way to make sure I knew what all my options were and that I was comfortable with my final choice. It was the best experience I have had with a seller in many years. The combination of her efforts and Derek Roberts's final negotiations sealed the deal. I am more that happy with my new Camry SE and with the Dealership that I purchased it from. I without reservation have recommended this Dealership to friends and and family and to anyone who asked where I got my new car. More