Toyota Cleveland Heights

Wonderful Experience The dealership displayed excellent customer service and was patient in answering my questions. It was my first time driving a Toyota vehicle, a Prius The dealership displayed excellent customer service and was patient in answering my questions. It was my first time driving a Toyota vehicle, a Prius specifically. Therefore, I needed time to test drive it and think through whether it was worth switching vehicles as my prior lease ended. The dealership provided all the information I needed in a timely fashion, which allowed me to ultimately make a confident, informed decision. It's made driving my new Prius that much more enjoyable and I absolutely look forward to doing business with the dealership in the future. More

Very nice Kyle L. was very helpful and got a good deal for me.He even got the dealer logo off and washed my car. Good job.Very pleasant personailty. He cares Kyle L. was very helpful and got a good deal for me.He even got the dealer logo off and washed my car. Good job.Very pleasant personailty. He cares about the customer More

Pissed I called and made an appointment for this Saturday June 30 services that were to done was oil change and light bulb for headlight. They ran a check to I called and made an appointment for this Saturday June 30 services that were to done was oil change and light bulb for headlight. They ran a check to see if there was any recalls on my vehicle, they said yes on my 2 sliding door on my van. So I let me do the recall work also. They called me the same day and said your vehicle is ready for pick up, where I messed up at when I went to pick up my vehicle was I didn’t check the recall work(sliding doors) went to open doors a short time later and they wasn’t working properly and before the work was done I didn’t have a issue with them. Called dealership took my car back today Monday July 2, 2018 and now I’m told that it can’t be fixed under the recall claiming there was previous damage to the doors which was working fine before the work was done Saturday. If there was damage it should have been addressed before u did the initial recall on Saturday. So now I’m told I must pay for the services out of pocket or basically deal with my doors not working. Very disappointed all the money and time I put into this business was a very loyal customer but don’t think I will be returning or sending potential customers your way. More

Awesome experience We had a wonderful experience with Josephine at Motor Cars Toyota! She was very responsive and went above and beyond for us. She was very knowledgea We had a wonderful experience with Josephine at Motor Cars Toyota! She was very responsive and went above and beyond for us. She was very knowledgeable about our new car too! We have two kids and she was able to make the car buying process easy so we could be on our way quickly. We would highly reccommend Motor Cars Toyota to anyone looking for a stress free car buying experience. More

Ask for Pat at Motorcars! We went to motorcars for a Prius, and Pat was amazing. She’s not a typical salesperson, she cares about you as a person and works to help you find wha We went to motorcars for a Prius, and Pat was amazing. She’s not a typical salesperson, she cares about you as a person and works to help you find what you want. She’s also funny and made the car buying experience far less stressful than I was expecting. More

Replaced Phone Charger I got my car serviced here, and had a new iPhone charger in the USB of my car. I got home and realized someone replaced it with an old shredded one du I got my car serviced here, and had a new iPhone charger in the USB of my car. I got home and realized someone replaced it with an old shredded one during my service. This is not my charger and I am very upset. More

Pat Marcin made it so easy! My previous car was from Motorcars Toyota and Pat was the person who got me through what I thought would be a scary process. But, no! Every step along My previous car was from Motorcars Toyota and Pat was the person who got me through what I thought would be a scary process. But, no! Every step along the way she explained things beautifully, showed me my options so that I understood what I was getting, and guided me through the business end of the experience along with the other professionals at the dealership. When it was time for the next car, I came right back to Pat with no hesitation. If possible, the experience was even easier this time! Pat knows her stuff! Everyone at Motorcars was equally as efficient and professional as I had expected they would be. I'll be back again. More

Leasing 2018 Highlander I purchased a 2014 Highlander. I decided to turn the vehicle in and lease a 2018 Highlander. The overall experience was relatively seamless and easy. I purchased a 2014 Highlander. I decided to turn the vehicle in and lease a 2018 Highlander. The overall experience was relatively seamless and easy. This was my first time leasing my own car. More

2018 Toyota Camry Purchase Working with Pat M at Motorcars Toyota was a great experience. This is my third time returning to the dealership and forth time overall for my family. Working with Pat M at Motorcars Toyota was a great experience. This is my third time returning to the dealership and forth time overall for my family. We’ve returned becase we trust and appreciate her and all the other employees. They work hard to provide us with the best deal available. I would recommend her and the dealership anytime. More

Patricia Marcin was a great sales rep! Motorcars Toyota made the car buying experince an enjoyable one. Buying a car can be really hard and it's important that the people you are dealing wi Motorcars Toyota made the car buying experince an enjoyable one. Buying a car can be really hard and it's important that the people you are dealing with are honest, kind, and helpful. The entire Motorcars team was just that. If you are going to buy a car go to Motorcars Toyota and ask for Patrica ! Her, Mike Lozada, and even the finance guy Matt were amazing! Top notch customer service and they made buying a car painless. THANK YOU MOTORCARS TOYOTA! More