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Toyota Cleveland Heights
Cleveland Heights, OH
750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 750 reviews
November 02, 2024
Toyota Cleveland Heights was wonderful. I would buy another car here any day! Pat was a huge help and gave us a great deal! Very relaxed atmosphere! I would definitely buy my next car h I would buy another car here any day! Pat was a huge help and gave us a great deal! Very relaxed atmosphere! I would definitely buy my next car here!!!!! Fabulous experience! More
by amysilvaggio
Employees Worked With
Pat Marcin- salesperson- she was wonderful!!!!!, Jed Hunter, Dave Maurer
October 15, 2024
Very professional and understanding dealers! They took time to show me the different options and alternate vehicles since the one I wanted wasn't currently available. They took time to show me the different options and alternate vehicles since the one I wanted wasn't currently available. More
by jr.algarin
Employees Worked With
Pat
September 01, 2024
I had THE BEST experience buying a car at this dealership. They made the process so smooth snd easy. Ray was super nice and very knowledgable. I will definitely tell my family to buy their cars h dealership. They made the process so smooth snd easy. Ray was super nice and very knowledgable. I will definitely tell my family to buy their cars here. More
by Keisha
Employees Worked With
Sales Dept. , Jed Hunter, Dave Maurer
August 29, 2024
I should have read the reviews on this dealer here because no shock to find it is not very high on the ratings list. I just bought a used car and was told things were fixed before hand which within a because no shock to find it is not very high on the ratings list. I just bought a used car and was told things were fixed before hand which within a day it was clear they were not. When I tried to call them the general manager Derek said they won't do anything because I bought it as is. The salesman Isaiah wanted me to schedule it to be serviced so I would pay more for repairs even though I just bought it from them this week. Don't waste your time or get ready for bad business and customer service. More
by zluginbill
Employees Worked With
Derek, Isaiah
August 29, 2024
Patricia Marcin from Toyota Cleveland Heights was an awesome Salesperson to deal with. Very honest and upfront about everything. Would definitely buy my next vehicle through her. awesome Salesperson to deal with. Very honest and upfront about everything. Would definitely buy my next vehicle through her. More
by Melissa Weiss
Employees Worked With
Patricia Marcin
August 12, 2024
I brought an 2020 Highlander with 27,000 and now it needs tires an couple months after I purchased it and nobody willing to be an help all staff are rude to me not helpful and talk down to me like I don’t kn tires an couple months after I purchased it and nobody willing to be an help all staff are rude to me not helpful and talk down to me like I don’t know you have to do up keep of an vehicle. But I haven’t had the car a year yet and tires are bald and I got to the dealer near my house to get all work done. They only cared about getting my money for the truck never about helping me. I got sold a junk truck I got took. Watch out everyone never buy from here. More
by Nikki
Employees Worked With
Derrick , Jed Hunter, Dave Maurer
July 20, 2024
I had a great experience at Toyota Cleveland Heights working with Pat Marcin. She was professional, knowledgeable and friendly. She quickly helped me decide which car to buy and worked to overcome the working with Pat Marcin. She was professional, knowledgeable and friendly. She quickly helped me decide which car to buy and worked to overcome the vehicle shortage and find me the car I wanted. I had it within a week and I'm very pleased. I highly recommended her and this dealership. More
by davidtabbott52
Employees Worked With
Pat Marcin
May 31, 2024
We are beyond happy with the incredible sales experience at Toyota Cleveland Heights with our sales advisors Patricia (Pat) Marcin and Stephanie Kariotakis, and the finance director Matt Koler. Our previou at Toyota Cleveland Heights with our sales advisors Patricia (Pat) Marcin and Stephanie Kariotakis, and the finance director Matt Koler. Our previous car was just in a wreck, and we needed to purchase a replacement. We were shown all of the options we initially came in to look at, and did a few test drives, but discovered a newer model that wasn’t on our radar but was the perfect fit for us. Despite it being a high demand model, they were able to secure one with the specs we were looking for. They went above and beyond to make sure we were happy. Our texts and emails were answered very quickly, and they checked in on us regularly while we were waiting for our new vehicle to arrive. Additionally, I am an informed consumer and understand the current market conditions. On signing day I came in a bit defensively, but they didn’t play any games or add on any gotchas. It was more smooth than I would have ever expected. They are clearly looking to earn long-term customers and we will undoubtedly look their way once our next car is ready to be retired in the next 2 years. Kudos to Pat, Stephanie, Matt and the sales manager for helping us get our perfect vehicle! More
by DS
Employees Worked With
Patricia Marcin, Stephanie Kariotakis, Matt Koler
