Toyota Carlsbad

Great experience Toyota Carlsbad has great people working there, from Fleet Managers Duff and Alex to Mandi in the finance office. Everybody was very professional. I l Toyota Carlsbad has great people working there, from Fleet Managers Duff and Alex to Mandi in the finance office. Everybody was very professional. I love my new Tacoma TRD Sport! Thanks for everything. Chris N. More

CONSUMER ALERT ! NO CONSCIOUS! THEY PUT YOU AT RISK FOR $$$! I purchased a preowned car end of Dec 2017 from TOYOTA CARLSBAD with a trust that is toyota dealership and has warranty and according to them,They c I purchased a preowned car end of Dec 2017 from TOYOTA CARLSBAD with a trust that is toyota dealership and has warranty and according to them,They checked the car before selling! I purchased in the night time ! 1-ENGINE LIGHT came on after 2 hours that I purchased the car and it was about 10Pm and every where closed!Can you emagine how I felt!Next morning early I called the sale person and I told him about the car and his answer was you already drove the car and you signed! I was so upset and sooo cheated ! So I drove to dealership and I asked to talk to the owner of dealership and yet got no where except got talk down at and they wouldn't let me to write her an email! I assumed she must care that how people get cheated and they get treated in her dealership! Over 30 times between going in person and calls ,Yet no result! 2- Time of the purchase,I saw SEAT HANDLE on the floor and asked why seat handle is there and the answer was not big deal ,easy to put it toghther and I find out after the purchase $900 later yes,it can be put toghter by dealership! 3-Few days later had to call towe truck ,Car wouldn't start ! 4 hours into it and so worried ! I find out that they left 5 YEAR OLD BATTERY! Had to buy a new battery right from towe truck $200 later! Running so late to work and worried what is next??? 4-Come to change the oil ( Since was 3 oil change was given in purchase contract in their own dealership) They told me ,That is NO SPARE TIRE! AND NO TOOLS in case of flat tire!NEVER WAS DISCLOSED IN THE TIME OF PURCHASE!ANOTHER CHOCK! $800 Spare, $200 Tools they don't care what happens to the customers ,As long as get rid of the car !WHAT A RISK CONSUMER HAS TO TAKE! I decide to write in internet,So other consumer know and suddenly after failing to get any respond immdiately hear from dealership and they write and disclose my name in internet! How do you like that ,Their consumer gives their private info to them and they expose you ! You are private and they are public!So upset! in one point ,We start talking and consumer connection suggest that I take my car to them and They take it where they can save money to get estimate!!!Instead of what is right to do ! Still let's see where they can save more buck!!! Their goal is not to do right by you as consumer always is $$$$$ NO CONSCIOUS! They called me several times to come and to get paid for battery and take care of things their way! They have no value for consumer 's safety or time that is one 's salary! I told them ,I take it to dealership that I trust and get an estimate and bring it over . I find out ,When I was in that dealership for estimate that I could buy my model car $3000 less than I paid for with none of these problems! I PAID 30% MORE! I called yesterday to book for my 2 oil change and they told me ,I can't get one ,Since I used all 3 of them!!! IS LIKE A JOKE! I left a message for will yesterday and no respond ,is now next day 7:30 PM after I went in person this morning to find out they are repeating the same nonesense by all different people! So I left message for Venessa and will ,I asked to speak to them ,they said they are in meeting ! 7 hours gone by still no respond! I only did 1 oil change !RIGHT HAND DOESN'T KNOW FROM LEFT HAND! and mistakes always in favor of delearship! again from yestetrday 4 calls ,went in person and 2 messages from yesterday and telling me I have no oil change left! IS LIKE TWILIGHT ZONE! They want to cheat me on even 2 oil change even though is in writting!another $150!!! and I just purchaded the car !!! Again waisting 3 hours of my work and they don't respond to2 voice mail after 24 hours for oil change ! THEY HAVE DONE NOTHING !!!but to worry,upset ,insult and have me at risk and cheated me of money and my time !!! Their owners claims ,She is with God and goes lecture about what a great person she is ,That even upsets me more ! This is not sign of greatness or person with GOD! You make your money by putting people ON PURPOPSE AT RISK! You do wrong by people they come to trust your business! You cheeted me and I came to trust you!!! you are cheeting even today from giving $150 next 2 oil change that was signed on the contract ,by denying it!Who knows how many more times that has to be followed! I left a message and is 7:30PM and never called me back!I thought to save time in oil change time ,They take care of all the bills ,Yet They are hiding! They are CROOK ! Please have mercy on yourself and do not buy car from them! You are safer buying a car from street side,At least your guard is up and you do the checking! Wait ,they are going to respond right away to the comment on internet !by more LIES!to make them look good! If you in person they don't care! I still don't want to believe the owner is this cruel and crook and without any concscious! we are at risk as a consumer since all NEGATIVES DO NOT GET DISCLOSED and they do minimum work on used cars so more profit,they didn't even bother to change battery that is so cheep and they didn't disclose no tool for flat tire !!! They put people AT RISK! SHAME ON YOU!HOW DO YOU LIVE WITH YOURSELF! THE REASON THEY DON'T DISCLOSE ,BECAUSE CONSUMER WOULD NOT PAY THE SAME PRICE! ALL COMES TO MONEY! YUCK!!! More

Octavio and the finance people were fantastic Octavio and the finance people were fantastic, everyone was great and actually got me the monthly payment I was looking for. I wil most very recommend Octavio and the finance people were fantastic, everyone was great and actually got me the monthly payment I was looking for. I wil most very recommend Toyota Carlsbad and I will be back in the future. Thanks a bunch. More

Unexpected C-HR I went in for an oil change on my 2004 Toyota solara. Knowing she was “older”, I’d have to think about a new car. I really liked the C-HR when it debu I went in for an oil change on my 2004 Toyota solara. Knowing she was “older”, I’d have to think about a new car. I really liked the C-HR when it debuted last year. I hadn’t driven one nor seen one in person. But after Saturday, that all changed! My service advisor, Chien, should be rewarded for taking the time to tell me the things that needed to be looked at on my solara and telling me he would type “slow” so I could test drive the C-HR. He even came back and checked on me as the process was moving forward with the new car. If he wouldn’t of been so nice and understanding, this whole thing probably wouldn’t of happened! Thank you Chien 😁. After a little round about getting me the car I wanted, I was finally on my way. Between John starting with me and then frank taking over, we were rolling. Once I got to finance, Tim couldn’t of been any better if he wanted too. After what had been a very long day, Tim was a breath of fresh air! Explained everything, made sure I knew what was happening and tried to get me moving as fast as possible. I couldn’t of asked for a better finance experience! More

Superb Service! Dara was AWESOME! Gus promised us a great deal at Toyota Carlsbad, he did not disappoint! We’ve been buying Toyota vehicles since 1998, and now we wil Dara was AWESOME! Gus promised us a great deal at Toyota Carlsbad, he did not disappoint! We’ve been buying Toyota vehicles since 1998, and now we will be buying them strictly from Toyota Carlsbad! Thank you Toyota Carlsbad for making my wife and I feel like family and getting us an amazing deal on our 2018 Tundra Super Crew Limited! We love it! Oh, what a feeling! More

Very knowledgable salesman Salesman was very knowledgable in showing us avaiable cars that met our needs and some. There were many used Camry's available and it took some Salesman was very knowledgable in showing us avaiable cars that met our needs and some. There were many used Camry's available and it took some doing to sort thru them and decide. More

Great dealerdhip Great service with sales and financing. No haggle and great experience and pricing. Dealer also had variety and huge selection of vehicles. I've bough Great service with sales and financing. No haggle and great experience and pricing. Dealer also had variety and huge selection of vehicles. I've bought multiple vehicles and always had great service. More

Great Price and Attention from JJ We received from JJ good attention and service in our buy... keep this working style with all customers and you will have a nice results during 2018. We received from JJ good attention and service in our buy... keep this working style with all customers and you will have a nice results during 2018..!! More

Great and very professional Had a great experience on my new lease Mr. Mark Hashimi gave me great and professional service, I am very pleased and greatly recommend Mr. Mark Has Had a great experience on my new lease Mr. Mark Hashimi gave me great and professional service, I am very pleased and greatly recommend Mr. Mark Hashimi and Toyota Carlsbad Dealership. More

NO MORAL DEALERSHIP! Unfortunately I bought used car through them and this was my experience 1-NOT DISCLOSE MAJOR FACT ABOUT CAR 2- DID NOT EVEN BOTHER CHANGE VERY OLD Unfortunately I bought used car through them and this was my experience 1-NOT DISCLOSE MAJOR FACT ABOUT CAR 2- DID NOT EVEN BOTHER CHANGE VERY OLD BATTERY IN THE CAR THAT AFTER FEW DAYS , I HAD TO USE TOWE TRUCK AND BUY NEW BATTERY 3- ENGINE LIGHT CAME ON AFTER 2 hours PICKING UP THE CAR , WHILE IS 9Pm AT NIGHT! 4- I DISCOVER THEY TOOK SPARE TIRE AND TOOLS FROM THE CAR AND YET NOT DISCLOSE THAT IN TIME OF SALE!!! 5- TOP OF REST HANDLE WAS ON THE FLOOR, AND WHEN I QUESTIONED THAT ! ANSWER WAS NOT A BIG DEAL , NEED TO PUT IT BACK!IT WAS NIGHT TIME WHEN I WAS TEST DRIVING THE CAR 6- THAT HANDLE REPAIR IS $1000 I WAS VERY UPSET AND FELT SOOO CHEATED AND WHEN I ASKED TO TALK TO JUDY THE OWNER or WRITE EMAIL TO HER , THEY START BULLING ME AND NEVER GOT CONTACT EMAIL! AND STILL NO SOLUTION!!! Tire kit is $800, Battrie $200,Handle$1000 JUST ADD THEM UP THEY DO NOT CARE !!! JUST GET RID OF THE CARS!!! SO JUDY MAKES MORE MONEY AND GO AROUND SAY HOW GODLY SHE IS! IF I WERE HER WOULD BE SO EMBARESS OF THE WAY SHE MAKES MONEY!!! THEY DIDNT EVEN BOTHER TO GIVE ME THE LIST OF REPAIRS THEY HAVE DONE ON THE CAR JUST SEE WHO IS NEXT DUM ONE COME TO BUY A CAR!!! ADD ALL THAT PRICE PRETTY CLOSE TO NEW CAR!!! AT ONE POINT , THEY SAID BRING CAR BACK AND TRADE AND MY RESPOND NO WAY AFTER SO MANY HOURS AND SCARED AND BEING UPSET AND LIED TO , I GO DO IT ALL OVER SO THEY MAKE MORE MONEY!! I JUST WANTED THEM TO APOLOGIZE AND OWN IT!!! YET ANSWER FROM MANGER WAS WE DID NOT MAKE ENOUGH MONEY!!! THEY MAKE ME NAUSETED!!! HOW MANY OTHERS THEY DO THIS TO!!! KEEP AWAY THEY ARE DISHONEST AND CROOK!!! More