Toyota Carlsbad

Called in about a truck with a certain trim, after some hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks a hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks are and made up stories about they would be gone the next day. I said sure, congratulations on the quick sale. Still wouldn't let me go until I said I really needed to go and appreciated the time 3 times. He hung up before I was able to finish my sentence. Good job John, stop reading off the script and listen to the customer's requirements. More

Came to buy a truck. It was kind of dark. Salesman didn't disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the a disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the area I found . Purchase toyota Tacoma get home brakes locked up. Tailgate bent dents and paint damage..they should have mentioned. I was charged for an vehicle in good shape .but it was not maybe fair at most. I called Toyota of Carlsbad to talk to Salesman. He would not return my call. Very let down buyer. Got shamed More

Very disappointed in this dealership, they were very rude and dismissive. They were late to our scheduled appointment. When we asked to see used vans they said “oh, we sold most Of them today.” and dismissive. They were late to our scheduled appointment. When we asked to see used vans they said “oh, we sold most Of them today.” More

Price increase AFTER deal offered Not a very organized place to say the least in regards to the sales team...but I don't even have the energy to go into that. I ended up buying from A Not a very organized place to say the least in regards to the sales team...but I don't even have the energy to go into that. I ended up buying from Austin Nguyen at Mossy Toyota instead. Let's just say Austin N at Mossy Toyota is a stand up guy who sticks to his word. Toyota Carlsbad is the biggest dealer in the area....they act like it too. I went there first and they could have had my business by simply sticking to the deal they offered via their "Toyota Express." Instead they gave me a bunch of stereotypical car salesman lines about "computer didn't calculate this...", "we don't lease that because...", "wait, we will lease that but not at the price we offered, it's gonna cost more because...", "let me get my managers...". By the time they came around to offering me the same price as Austin at Mossy (on a different truck) they had lost my respect and I wouldn't have bought from them if they had beat Austin's price. Trust me, go with Mossy and Austin Nguyen. The negotiation feels more like a discussion about your new vehicle price, Realizing my mistake and calling Mossy, saved me $100/month off of the "Toyota Express" price from Carlsbad. More

2020 Corolla Hybrid Martin Suarez was truly exceptional! Assisted me with selecting a great car, a 2020 Corolla Hybrid. Terrific dealership! Also, I want to thank the fin Martin Suarez was truly exceptional! Assisted me with selecting a great car, a 2020 Corolla Hybrid. Terrific dealership! Also, I want to thank the finance manager Mandi Grudek. I would definitely recommend buying or leasing from Toyota of Carlsbad. More

My new Tacoma! Always a pleasure working with Jeff, Steve and Mandi! The team here always makes it easy, start to finish. I appreciate the fact that they will go abo Always a pleasure working with Jeff, Steve and Mandi! The team here always makes it easy, start to finish. I appreciate the fact that they will go above and beyond to get the right car and deal. This is my 3rd purchase from this store since 2014, and won’t go anywhere else. Can’t thank you enough and can’t wait to send more people your way: More