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Toyota Carlsbad

Carlsbad, CA

3.4
796 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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796 Reviews of Toyota Carlsbad

May 23, 2023

This dealer I will never do business with totally xx please save your time and go to an honest dealership. More

by Soto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy
May 23, 2023 -

Toyota Carlsbad responded

Noemi, We're discouraged to see you are dissatisfied and we attempted to look you up in our customer database to learn more about your experience, but unfortunately, we are unable to find a recent visit under your name. I would like the opportunity to speak with you about this, as your opinion and satisfaction are very important to us. I look forward to hearing from you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 23, 2023

The Service Center is very Shady, my mom bought a new car from their dealership and i brought it in for her for the First service, after i got it back nothing looked out of the ordinary but i noticed they sw More

by Fred S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service people, Daisha Leon, Natali Panlaqui
Feb 23, 2023 -

Toyota Carlsbad responded

Fred, This is very strange and I would like to speak with you about this at your earliest convenience. This is not something we do here at Toyota Carlsbad, which is why I'd like to learn more about this as soon as possible. I look forward to hearing from you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 08, 2022

Don't bother doing business with this dealership. Placed a deposit on a new Tacoma back in July of 2022 after receiving approval of a deal for MSRP. We ended up waiting over a month for our truck to More

by Austin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elise, Robert, Jose
April 16, 2022

I recently purchased a 2020 Toyota Prius hybrid. Marvin Rivera was the salesman and I was very pleased with all his help. He has followed up even after the sale and answered any questions I had aft More

by Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Traci Ellinwood
February 24, 2022

Muy mal servicio no me quisieron vender un vehículo cuando ya estaba aprobado el préstamo muy mal servicio More

by Madain9111
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Veedesh raukumar
October 21, 2021

Cody in the service is awesome and breaks the negative stereotypes that service writers have. Cody has been my go to guy for years now. He totally understands the meaning of customer service. If I owned t More

by Jhollie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Fedder
October 11, 2021

LE HICIERON EN SERVICIO REQUERIDO A MI CARRO, MIENTRAS ESPERABA FUERON MUY AMABLES Y PROFESIONALES. GRACIAS! More

by Keendram2b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WARREN HASENBERG
October 03, 2021

Horrible sales experience. We made a deal remotely. I was going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the c More

by Galatasaray
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gus
August 22, 2021

Called in about a truck with a certain trim, after some hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks a More

by Timothy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daisha Leon
Aug 23, 2021 -

Toyota Carlsbad responded

Hi Timothy! We apologize for your experience! I would like to look further into your call if you can please reach out to me directly when you can Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com.

April 30, 2021

Came to buy a truck. It was kind of dark. Salesman didn't disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the a More

by Qweb113
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnnie saurez, Daisha Leon
Apr 30, 2021 -

Toyota Carlsbad responded

Hi! I would like to look into your visit further but need more information. Please reach out to me directly when you can Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com. Thank you!

May 03, 2021 -

Qweb113 responded

I reached out to finance to see if brakes were covered under the 6,000 mile warranty I got and they told me no..that I was on my own . I told them when I bought the truck I at least figured. It would have new oil new brakes new tires. It didn't have any of that. In fact, one of the tires had a leak in it also. Big old nail sticking out of it and one of the other cars wasn't even a matching Tire different size. Stuff that should have been disclosed.

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