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Toyota Carlsbad
Carlsbad, CA
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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797 Reviews of Toyota Carlsbad
December 01, 2023
I called Toyota Carlsbad on November 29, 2023 and spoke with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if they could check to see if I needed an alignment on my tires she said something to the effect of, "it will cost you $146.00 to have the alignment checked." and I said, so you will not check it to see if I need the alignment, she just kept repeating the same answer. I told her Firestone said they can check to see if I need an alignment, all she could say is, "well that is a different company". Just no help and very short and rude answers to my questions. She was not helpful at all. More
by mlady0000
Employees Worked With
none, I did not work with anyone, just called., Daisha Leon, Natali Panlaqui
February 23, 2023
The Service Center is very Shady, my mom bought a new car from their dealership and i brought it in for her for the First service, after i got it back nothing looked out of the ordinary but i noticed they sw from their dealership and i brought it in for her for the First service, after i got it back nothing looked out of the ordinary but i noticed they switched out my moms brand new tires, i know cause i remember telling her she got a great set of continental tires that came with the car, i get the car back and there are good year tires on it, i have a feeling they do this regularly. Please have avoid this dealership and service center at all cost. More
by Fred S
Employees Worked With
service people, Daisha Leon, Natali Panlaqui
September 08, 2022
Don't bother doing business with this dealership. Placed a deposit on a new Tacoma back in July of 2022 after receiving approval of a deal for MSRP. We ended up waiting over a month for our truck to Placed a deposit on a new Tacoma back in July of 2022 after receiving approval of a deal for MSRP. We ended up waiting over a month for our truck to be built and stayed in touch with Elise, our sales rep the entire time in order to have an accurate ETA. After receiving confirmation the truck was on its way, we sold our old Tacoma via private party as we anxiously awaited the arrival of our new one. Long story short, over the weekend I received an out of the blue "deposit refund" text message stating that my deposit had been voided. Confused, I checked in with Elise to see why I had received a refund for my deposit and got no response. The next day I got a phone call from a man named Robert and he informed me that the truck had been delivered and sold over the holiday weekend. They did not even bother to notify us that the truck had arrived or else we would have been there to purchase it that day. In fact, the truck had sold the day after we checked in to confirm it's ETA... our gut feeling is that they sold the truck to someone above MSRP in order to maximize their profit. Totally shady business. We felt completely blindsided and now we don't even have a truck! Honesty, we get that the market is tough right now but to agree to a deal, take a customers deposit, and then sell the vehicle to someone else is just rude and unprofessional. Honestly, I'd be very cautious placing a deposit with them because they will likely sell what you order to the highest bidder. Hope this helps someone choose a better alternative. More
by Austin
Employees Worked With
Elise, Robert, Jose
April 16, 2022
I recently purchased a 2020 Toyota Prius hybrid. Marvin Rivera was the salesman and I was very pleased with all his help. He has followed up even after the sale and answered any questions I had aft Marvin Rivera was the salesman and I was very pleased with all his help. He has followed up even after the sale and answered any questions I had after the sale. He made it easy to look at and test drive the car with which so far I’m very pleased with since I love the gas mileage I now get. I definitely recommend Marvin Rivera as the salesman to go to. I was looking for a new car, but I found the color I was looking for in the used car and at the time all the new Prius had been snatched up. More
by Rose
Employees Worked With
Traci Ellinwood
October 21, 2021
Cody in the service is awesome and breaks the negative stereotypes that service writers have. Cody has been my go to guy for years now. He totally understands the meaning of customer service. If I owned t stereotypes that service writers have. Cody has been my go to guy for years now. He totally understands the meaning of customer service. If I owned this dealership i would do my best to keep this young man on my staff. I am very particular when it comes to who works on my car and hold them to a higher standards. Being a Marine, your word means everything and your actions speak volumes. Cody delivers each and every time. I can’t speak more highly of Cody than this review and he has earned my trust. More
by Jhollie
Employees Worked With
Cody Fedder
October 03, 2021
Horrible sales experience. We made a deal remotely. I was going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the c going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the car. They said they could not hold the car over the weekend and would let me know if the car was still available to be picked up on Monday. Nobody got back to me. They wanted to see if they could get a better deal over the weekend even if we already made a deal. Horrible sales experience. Don't shop there. More
by Galatasaray
Employees Worked With
Gus
August 22, 2021
Called in about a truck with a certain trim, after some hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks a hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks are and made up stories about they would be gone the next day. I said sure, congratulations on the quick sale. Still wouldn't let me go until I said I really needed to go and appreciated the time 3 times. He hung up before I was able to finish my sentence. Good job John, stop reading off the script and listen to the customer's requirements. More
by Timothy
Employees Worked With
Daisha Leon
