Toyota Carlsbad Parts & Service

Toyota of Carlsbad is the BEST! From Customer service to the Maintenance team! Never disappointed! From Customer service to the Maintenance team! Never disappointed! More

The person who helped me out, the man didn’t even mention his name to me, was very unprofessional. He spoke over me when I was trying to explain to him my situation. When he walked away at the register check his name to me, was very unprofessional. He spoke over me when I was trying to explain to him my situation. When he walked away at the register check out, he didn’t say have a nice day or anything to close the conversation. I bought a brand new Tayota Tacoma 2023 on 1/17/23. One of the tire sensors are broken. This Tacoma has been built poorly. I am very disappointed with Toyota. I should have bought another Chevy Silverado. I’ve had this brand new Chevy for almost a year now and I have had zero problems with it. Toyota should offer me one 3 years instead of 2 years of free oil changes. I absolutely regret buying this Toyota Tacoma BRAND NEW. More

Great job thank you na na na. A na na na na well informed thx A na na na na well informed thx More

The service advisor Gregg was great and he attended to every concern I expressed to him. every concern I expressed to him. More

Fast, convenient, easy communication! Thanks to all the staff that make this a smooth process! Satisfied customer :) Thanks to all the staff that make this a smooth process! Satisfied customer :) More

Wow! What an unreliable and unprofessional service they offer. There is a sales man called Martin Suarez who offered me a sienna and we made even the pay What an unreliable and unprofessional service they offer. There is a sales man called Martin Suarez who offered me a sienna and we made even the payment plan. So we even talked about the payment options and next day when i was coming from Irvine to Carlsbad. Martin called me on the way and he said he already sold the car. What a dignity. He can do anything for money. What a xxxxxxxxx person he is More

Excellent service every time. Very helpful and communicative through the whole process. The work was done quicker than expected, which is appreciated. Very helpful and communicative through the whole process. The work was done quicker than expected, which is appreciated. More

The arrival was decent. I pulled in, and I was directed to a service lane. I sat for a few minutes before anyone approached me. A staff member double-checked my VIN, and I pulled in, and I was directed to a service lane. I sat for a few minutes before anyone approached me. A staff member double-checked my VIN, and another staff member came to take a video of the vehicle before going in for service. Like a rental car, I did the same and took my video. The waiting area was nice. There's a coffee dispenser that uses "Starbucks beans" for free. EVERY staff member I crossed paths with had a blank stare look in their eyes - no one was happy or smiling, as if they were all miserable but were nice enough. More

In general the service advisor was courteous from the start and following up. Just be careful of what you sign at the beginning since the diagnostic fees can vary. It was quite alarming to find out th start and following up. Just be careful of what you sign at the beginning since the diagnostic fees can vary. It was quite alarming to find out that code misfire that I presented with was given a charge of $180+ and they’ve only added a bit of oil and could not find the misfire code over night. I would believe if there was no issues the usual fee of $99 diagnostics would be charged with a kindness of the dealer and advisor’s discretion. Happy to know how Toyota carlsbad service works now. Be careful for what you sign up for. Dr. Alan L. More

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