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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
839 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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839 Reviews of Toyota Carlsbad Parts & Service

October 21, 2024

Very nice and professional Decent time for service The free car wash doesn’t hurt More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Oct 22, 2024 -

Toyota Carlsbad Parts & Service responded

Mimi, It's a pleasure to see you were satisfied with your recent service experience. Thank you for choosing us for your vehicle needs and for taking the time to share this. We hope all is well and we hope to have the opportunity to work together again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 21, 2024

On Friday, October 18, I brought my 2018 Toyota Tuna for service. During the time it was in service, my had was stolen. On Saturday, I was there asking around and no one could tell me anything. I asked to s More

by Everardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Alameda
Report | Print
Oct 22, 2024 -

Toyota Carlsbad Parts & Service responded

Everardo, We understand that our Service Manager, Steve, has looked into this matter. Following an internal investigation, we were unable to identify any findings related to the missing hat. The technician also does not recall noticing a hat, as mentioned. However, if you would like to discuss this further or require additional information, please contact us directly. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 18, 2024

I have been going to Toyota Carlsbad for 15 years now and they have been friendly, reliable, and trustworthy. More

by Fabi Knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole and Alen
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Oct 21, 2024 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your loyalty to us here, Fabi! We're incredibly lucky to have you as a valued customer and we can't wait to work together for another 15+ years! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 17, 2024

Excellent experience both times visited… David was very helpful and worked to provide best value. More

by larry.lindwall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wade
Report | Print
Oct 18, 2024 -

Toyota Carlsbad Parts & Service responded

Larry, We're so happy you've had great experiences both times and David was extremely accommodating. We appreciate you choosing us here for your Toyota needs and we're looking forward to seeing you here at your next visit. Until then. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 16, 2024

No good at this time on 10/11/2025: not honest, not professional, not fair. More

by dongchanhphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Report | Print
Oct 16, 2024 -

Toyota Carlsbad Parts & Service responded

Dong, We take pride in providing quality service and it's discouraging to see that's not what you received. When you have an opportunity to speak, please contact me directly, as I'd like to learn more about where we fell short. I look forward to hearing from you soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 16, 2024

The Team was very quick getting me in and out. Thank you Team for this. More

by Allaboutmepd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bixler
Report | Print
Oct 17, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see our team got you in and out in a timely manner. Thanks for stopping by and thanks for this 5-star review. Until next time! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 16, 2024

The service department acts very professional, notifying me step by step of all service items online and recommending corrective actions. More

by Taolillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Cossio Sejas
Report | Print
Oct 16, 2024 -

Toyota Carlsbad Parts & Service responded

We take pride in providing both quality service and communication and we're pleased to see you receive just that. We hope your vehicle's treating you well and we hope to work together again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 15, 2024

Able was extremely helpful and considerate. Enjoy working with him. He kept me informed through the entire process. More

by Warterburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Oct 16, 2024 -

Toyota Carlsbad Parts & Service responded

Able's awesome and it's no surprise he made sure you had a 5-star experience from start to finish. We'll be sure to share this with him and we'll see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 12, 2024

One of the greatest service we have had: helpful, timely, respectful and professional, quality, & fast! More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Oct 14, 2024 -

Toyota Carlsbad Parts & Service responded

Natalie, It's great to see you had a top-notch service experience and you drove home satisfied. We appreciate both your business and your feedback and we can't wait to see you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 11, 2024

The worst toyota dealer for services and sales departments. They only care about your money. After you paid and they got you sing the contract, specially went you buy the extra cover, customer se More

by ethelvarela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
Report | Print
Oct 15, 2024 -

Toyota Carlsbad Parts & Service responded

Ethel, We apologize for the experience you had with our service department. We strive to provide excellent customer service, and it is disappointing to hear that we did not meet your expectations. Please feel free to contact us directly, and we will do our best to address your concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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