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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
839 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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839 Reviews of Toyota Carlsbad Parts & Service

June 06, 2024

Very happy with time availability, quick service performance, nice waiting area and great customer service! More

by MarP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramirez, Ari
Report | Print
Jun 07, 2024 -

Toyota Carlsbad Parts & Service responded

Mar, We're glad you're satisfied with the prompt and quality service you receive here. Thank you for choosing us for your vehicle needs and thank you for this 5-star review! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 05, 2024

Prompt and courteous service, service Adviser made timely updates, free coffee and snacks, comfortable waiting lounge.. More

by genjo5246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Jun 06, 2024 -

Toyota Carlsbad Parts & Service responded

We're extremely pleased to see you received quality service and communication and were comfortable while you waited. Thank you for choosing us for your vehicle needs and for taking the time to share this. We hope all is well and we're looking forward to seeing you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 03, 2024

It was a good experience. They were good at communicating the information regarding the vehicle More

by Dbial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn
Report | Print
Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

We're happy to see you were satisfied with the level of service and communication we provided. Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 02, 2024

First of all, he was rude to begin with. He tried to upsell me when I get there. He asked me to sign the paper with much higher price. Luckily, I caught his mistake. Then he became nice More

by teskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner Pierson
Report | Print
Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

Providing both quality service and transparency are two of our top priorities here, which is why we're disappointed to read about your experience with your salesperson. At your convenience, we'd like to learn more about all that transpired, as your feedback helps us better serve our guests. Please contact me when you have a moment to speak. I look forward to hearing from you soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 02, 2024

Very unhappy. It was recommended to replace my front brakes. I had 4mm. I was told it was recommended to replace at 3mm. I had the work done along with an oil chan More

by a_boeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warren
Report | Print
Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

Our dealership adheres to industry standards to ensure your safety and optimal vehicle performance. Typically, it is recommended to replace brake pads when they reach a thickness of 3-4 mm. This guideline helps prevent potential safety risks and maintains the effectiveness of your braking system. While it is technically possible to use brake pads until they reach a thickness of 1 mm, this can significantly compromise your vehicle's braking efficiency and increase the risk of brake failure. We strive to provide our customers with the best advice for their safety and vehicle longevity. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us. We value your trust and are here to assist you with any concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 01, 2024

I would like everyone that has a Toyota that should always have their car inspected by this Fabulous car for parts and labor if they find problems with your Toyota . If it’s a loose wire and whatever More

by johndavidsohn351@gmail.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ask for Daniel Amado Service Advisor
Report | Print
Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

John, Thank you so much for choosing us here for your Toyota needs! We're lucky to have you as a valued customer and we look forward to continuing to take great care of you and your Camry for years to come! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Jun 05, 2024 -

johndavidsohn351@gmail.com responded

I truly believe that anyone that has a Toyota to establish a relationship with a a service and parts dealership to definitely take yours to Toyota Parts and Service Carlsbad CA. It’s the best you can give to please your car that is serviced by real honest and goodness besides your car plus for your families sake. John Davidsohn

May 31, 2024

Great service department, communication was excellent. First quality service and courtesy, always finish on time More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corrina and a young man I didn’t get his name
Report | Print
May 31, 2024 -

Toyota Carlsbad Parts & Service responded

Rick, We're lucky to have you as a valued customer and happy to see you always receive prompt and quality service. Thank you for choosing us for your vehicle needs and thank you for this 5-star review. Until next time! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 26, 2024

Efficient and expedient service. Friendly and knowledgeable staff. I appreciate being kept updated as to any additional costs and the status of my car. More

by Daria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Robinson
Report | Print
May 28, 2024 -

Toyota Carlsbad Parts & Service responded

Daria, It's important we are providing both quality service and communication and we're happy you receive just that. We hope your vehicle's treating you well and we're looking forward to serving you again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 25, 2024

Thank you for working on my car and providing quality service. 15 word minimum text message. More

by capex8r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wade
Report | Print
May 28, 2024 -

Toyota Carlsbad Parts & Service responded

It's our pleasure! Please let us know if you need anything else. We're always happy to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 25, 2024

The service advisor was very friendly, professional and knowledgeable. Work was completed in a timely fashion. More

by Donaldarmento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
May 28, 2024 -

Toyota Carlsbad Parts & Service responded

Donald, It's great to see you received both prompt and quality service. Thank you for stopping by and thank you for taking the time to share your experience here. Until next time! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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