Toyota Bountiful

Customer Service and Communication Need Work Although I appreciate all of the hard work that was put into this deal, I still do not have a good overall impression with Toyota Bountiful. There was Although I appreciate all of the hard work that was put into this deal, I still do not have a good overall impression with Toyota Bountiful. There was poor communication between sales and finance, and had I not checked the final numbers before signing the contract, I would have been paying more than what had been agreed upon. When I had proof that I was promised a different price, I could feel the anger of the sales and finance staff, and needless to say, I was not impressed. For the record, I was told that Toyota Bountiful has a "standing policy" to honor the lowest price quote by another dealer for an identical vehicle, plus an additional $250 discount. If this is true, hold them accountable and make sure you get what you're told. If I hadn't triple-checked, they would have gotten away without giving me what I was promised. What's worse is that my mother overheard salesmen in the hallway saying something to the effect of, "He's got an email and a voicemail, he's got us." Now, let me say a few things about the employees. Craig was a fantastic salesman. He's very straight-forward and honest, he is energetic and enthusiastic, and he is honest. Another employee told us, "I'm glad you're with Craig." Aaron, who handled our financing, was very honest as well, and although there were times I sensed frustration, and despite feeling like I was being pressured at times, he was one of the best finance managers that I have dealt with. Both Aaron and Craig withstood a lot of questions from me, but I like to consider myself a very informed buyer. I like to know exactly what I'm getting and how much it will cost me in the long run. For that, I appreciate everybody's patience and understanding. Being such a recent purchase (only 14 hours ago), it's difficult to rate how satisfied I am with the vehicle, but so far I love it. Waiting until the clearance event was a great decision, and I am excited to see how my first Toyota will perform. UPDATE: The dealership has spoken with me since I posted the initial review. Multiple employees have asked me nicely to change my review, and asked if there was anything they could do to make things right. But the problem is, what's done is done. When I asked them what THEY could do, there was never a solution offered. At that point, I offered advice on how situations like mine (and many others) can be prevented in the future. I appreciate Jon, the Customer Service Manager, reaching out to me, and thank him for taking the time to understand my frustration. Additionally, Auggie also vowed to address the issues of dishonesty, and I appreciate his understanding as well. But, unfortunately, my experience was like many others who have posted objective reviews on here, and I remain firm with everything I've said. My opinion remains unchanged solely because of the fact that the dealership exhibited absolutely no methods of service recovery aside from apologizing, which, as previously mentioned, neither changes nor fixes my experience. 10/26/15 UPDATE: Several emails have now been ignored. Troy has not contacted me. I refinanced my vehicle through another lender and am cancelling my GAP insurance now. The GAP insurance start date was incorrectly entered by four days, and it's being treated as a minor mistake. Apparently the dealership can't even fill out paperwork professionally. All ratings downgraded to one star. Worst dealership in America. More

Worst Car Dealership Experience I've EVER Had!!!!! WORST DEALERSHIP EVER!!!! Hunter, Blade Marquis & Aaron are the worst team. They lured us in with a "we'll get a rock bottom deal" on August 31st. WORST DEALERSHIP EVER!!!! Hunter, Blade Marquis & Aaron are the worst team. They lured us in with a "we'll get a rock bottom deal" on August 31st. It was a little later, 7:30 pm, but we figured, we would at least give them a chance. We arrived about 8 pm. I took my son down the street to get something to eat, as he was hungry & by the time I came back, they were tag-teaming my husband about this stupid Nissan Murano. They had taken my keys to my car to "inspect" it for trade in. I repeatedly kept telling them we needed to discuss this, but every time I got up to attend my son, they were tag teaming my husband again. I repeatedly mentioned that my son had school the next day. They refused to let us leave until almost 11 pm! My husband foolishly signed a contract, as they were holding our keys hostage. We left without the car, because the tires on the car were racing slick bald & I felt that it would endanger my child's life to take it home. I admit I was in a very bad mood by then. On the way home, we discussed it & I let my husband know that the reviews on the Murano were not good & I was not comfortable in driving something that had a "rattle" in the front end. Tuesday morning, he called them first thing to tell them we didn't want the car. They had already listed my car for sale on their website. He let them know that we were not comfortable with buying this car or their financing techniques & we had also received a letter from the IRS (surprise, the ex claimed the kids too, so now we owe taxes from 2012!) & we wanted to work things out with them, as it would REALLY affect on how we could pay for a car. They refused to cancel the contract. My husband has spent the last 2 days trying to figure things out. He stated that he was willing to give them a second chance, if they could put us in something comparable for the same price. They agreed to this plan. They sold my car last night, even though we still have & the title. They told my husband this afternoon that if he did not surrender my car, they would have it repo'd while we were out of town, even if they had to break into our fenced yard to get to it. He went to the dealership tonight & was told he had to take the car. He admits he made a very foolish mistake. They have had him at the dealership tonight for over 2 hours now. They have nothing comparable, so he has to take the car. We will be spreading our story far & wide. I will be contacting Get Gephardt. I hope that you stay away from these shady guys. I wouldn't trust them not to sell their own grandmas. More

Dishonest or incompetent - not sure which I set up an appointment to get my Toyota appraised to sell. I was given a trade-in offer. I thought it over and decided to trade-in my RAV4 for a new I set up an appointment to get my Toyota appraised to sell. I was given a trade-in offer. I thought it over and decided to trade-in my RAV4 for a new Prius to take advantage of a good sale price. Then, after telling them the car I wanted, I was told that my first trade-in offer was a mistake. They somehow overestimated the value of my car by 3,500!! Either that's dishonest, or incredibly and incompetently lazy. I scheduled a 30 minute appointment for the sole reason of getting the RAV4 appraised and they were off by 3,500!! Give me a break. In reality, I'm sure they "over-offered" on a trade-in because they planned on skimming several thousand off the top of whatever car I traded for. But then when I researched a good sale they were advertising and picked a car that wasn't in their favor they decided that "oops, we didn't properly appraise your car the first time." I'll take my business elsewhere now and in the future. And I'll make sure my extended family does the same. More