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Toyota Bountiful
Bountiful, UT
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,538 reviews
October 18, 2015
Exceptional service and went the extra mile We had been looking for a new vehicle for a few months. Upon encouragement from others to look at the Highlander, we went in. We dealt with Todd a We had been looking for a new vehicle for a few months. Upon encouragement from others to look at the Highlander, we went in. We dealt with Todd and Tyler over a 2 day period ... it was excellent. Both of them were not high pressure but were VERY knowledgeable about the product and capabilities of the feature sets with each model. We ended up buying a Highlander and was pressed for time in order to get to a college football game. Tyler went out and helped the tech detail our new car so we could get on the road. That is going the extra mile. I will be coming back in the future. More
by Rob
Employees Worked With
Todd?, Anthony Todd Sowell, Tyson Bengtzen
October 16, 2015
Thanks Toyota Bountiful! I was very impressed with Toyota Bountiful’s customer service. I came in to pick up my new visor expecting to have to put it in by myself later on, b I was very impressed with Toyota Bountiful’s customer service. I came in to pick up my new visor expecting to have to put it in by myself later on, but Joshua Chavez offered to install it for me and was a huge help. He fixed it for me quickly and efficiently making my experience at Toyota Bountiful a great one! More
by chelhood
Employees Worked With
Joshua Chavez
October 12, 2015
Best Toyota dealership in Utah! This was my first time buying a car from Toyota Bountiful. I have previously bought all of my other vehicles from Karl Malone but after coming to Toyo This was my first time buying a car from Toyota Bountiful. I have previously bought all of my other vehicles from Karl Malone but after coming to Toyota Bountiful and getting treated like a customer should with great customer service I will never buy anywhere else. They have the best management and great prices! Thank you Toyota Bountiful. More
by Dvelasq
Employees Worked With
Jose Ramirez
October 06, 2015
Excellent! I had a great experience! Everyone was extremely friendly and knowledgeable and I really felt that everyone listened to what I had to say and worked w I had a great experience! Everyone was extremely friendly and knowledgeable and I really felt that everyone listened to what I had to say and worked with me to get to where I needed to be. Probably one of the best experiences at a car dealership I have ever had! More
by Jkinsman13
Employees Worked With
Cameron Pringle, Anthony Todd Sowell
October 03, 2015
Blissful Buying Experience Toyota Bountiful continues to wow me. This is the second vehicle I've bought from them in as many years and for good reason. Simply put, they are the Toyota Bountiful continues to wow me. This is the second vehicle I've bought from them in as many years and for good reason. Simply put, they are the best. From the sales staff to the finance team, every person that met with me left me feeling at ease, welcome and sincerely appreciated. Buying a new car should be fun and stress-free. The crew at Toyota Bountiful definitely understand this and makes it exactly that. More
by TysonRay
Employees Worked With
Scott Roper, Tyson Bengtzen
September 27, 2015
Very very unacceptable!! Purchased a vehicle that you didn't even have! Lied for two days explaining you couldn't find the vehicle! We added a loan to our name ruining our cre Purchased a vehicle that you didn't even have! Lied for two days explaining you couldn't find the vehicle! We added a loan to our name ruining our credit without actually getting a vehicle! Tony Gates didn't a terrible job trying to make things right making us feel stupid for getting upset trying to say it wasn't even his fault! Tried getting us to purchase something we didn't even want after this all happened and would never man up to their mistake! Really disappointed with his efforts to make his customers happy will never recommend anyone to bountiful! Thanks for getting us into our "vehicle" that we actually don't get even with purchasing it and giving us a $40,000 loan without a vehicle and ruining our credit! Thanks Tony Gates! More
by Jordan15
Employees Worked With
Tony Gates
September 13, 2015
new car again. I bought one new car from toyota bountiful and loved it. I loved the experience so much i went back there a little over 6 months later and bought anot I bought one new car from toyota bountiful and loved it. I loved the experience so much i went back there a little over 6 months later and bought another brand new car. Marko my car salesman was amazing both times he treated me with care. Understood what i needed and honestly was helping me. Then my finance person weston bird was great helping me understand paperwork and getting through things in a timely manner. Everyone recognized me every time i went in there and truley cared about me. Theyre great at toyota bountiful. More
by michelle123
Employees Worked With
Weston Bird, Marko Moreno
September 13, 2015
No place like home The guys there are great they try their best to give you the best deal possible. They look out for you and want to make sure that you are taken care The guys there are great they try their best to give you the best deal possible. They look out for you and want to make sure that you are taken care of they Mia should feel more family then just a plain customer. Highly recommend them to any one who is in the market looking for a good reliable car This is the place to go. More
by Mustang09
Employees Worked With
Tod sowell, Scott Roper, Anthony Todd Sowell, LT Scales, Reid Teo
September 12, 2015
Sub-standard service It all started on the 1st of Aug when my wife brought her 2013 Scion FRS in because the rear spoiler had started to detach from the body. They said it It all started on the 1st of Aug when my wife brought her 2013 Scion FRS in because the rear spoiler had started to detach from the body. They said it was under warranty and would be no problem to replace. 3 weeks later we hadn’t heard anything so we called back to find out they had forgotten to order the part. No big deal, it happens; but apparently it was a clear demonstration of how things are run there. Today we take her car in for an appointment at 1210, for which they said the service would take 3-4hrs. Obviously it doesn’t take 3-4hrs to replace a spoiler, so again, we start to see the cracks in the foundation of this business. We get a call 3hrs later saying that our spoiler was not factory and they would not replace it. We are the original owners and bought the car from a Toyota dealer so that part is a little frustrating. How did it take a month for them to realize its not a Toyota part? This should have been figured out on the first of August. Then they proceed to tell me that we can pick the car up along with the spoiler. I’m confused because surely they did not take the spoiler off prior to figuring out they had the wrong part. Clearly they did, but they tell me they will put the spoiler back on as it was when we brought it in. An hour and a half goes by and I receive no phone call or anything. My wife and I have already been waiting for 6hrs for our car and I can’t take it anymore so I give them a call. They tell me my cars been ready and I can pick it up whenever. Great, only an entire Saturday wasted (unless you count the entire month) and nothing gained. I get to the car and look at the spoiler and what do you think I find? It is barely stuck on at all. When I brought it in, there was maybe 4 inches of the side that was coming up, now half of the spoiler is hanging by a thread! I can’t drive this car on the highway for fear that it will fly off! So now, not only has my time been wasted, but Toyota of Bountiful actually made my car worse by bringing it in. I really can not believe how disappointing our experience with Toyota of Bountiful has been. UPDATE: After posting this review and contacting the service manager they have tried their best to correct their errors. The service department was very apologetic and helpful in trying to get the problem fixed. More
by asuskier
Employees Worked With
Forgot Name
September 11, 2015
Very Pleasant experience Fabulous customer service, Jesse Stott was great to work with, not pushy and made my purchase EASY ! Very satisfied ! Everyone that I met was very h Fabulous customer service, Jesse Stott was great to work with, not pushy and made my purchase EASY ! Very satisfied ! Everyone that I met was very helpful and professional. More
by candylady6
Employees Worked With
Weston Bird, Jesse Stott, Troy Bennett
