Toyota Bountiful

Fast Easy Service I know there were a lot of vehicles there but you were able to complete my service with a car wash in great time!! everything went really good. Thank I know there were a lot of vehicles there but you were able to complete my service with a car wash in great time!! everything went really good. Thank you for all your help More

Overall disappointed We saw a vehicle on ksl.com and went to the dealership to see it. According to the website, it had been posted for sale for 5 days, yet when we arriv We saw a vehicle on ksl.com and went to the dealership to see it. According to the website, it had been posted for sale for 5 days, yet when we arrived; it was not cleaned and ready. Why would you post a vehicle for sale that was not in a condition for customers to actually see? Ian, our sales representative was very nice, and pleasant during our buying experience on Saturday, February 20th. He seemed to make an effort to try and relate to our family and situation. However, after the deal was done, there were some items that were somewhat frustrating. Ian seemed to be disconnected, disorganized, and lacked follow up, making us feel like he didn’t care. For the payment/financing experience, all was great although, I feel it would be best to have the sales person mention the mandatory $400 charge for some security/safety thing that was never explained. We still have no idea what we paid $400 for. Perhaps it would be nice to provide the customer with documentation as to what this is at the point of sale. During the duration of 5 days from when we purchased the vehicle to when it was ready for pick up, we had to initiate all communication throughout the week as Ian didn’t call on the days/times agreed with updates on the vehicles status. On Thursday, February 25th, I called him 45 minutes prior to us arriving and he said the vehicle was ready. When we arrived it was not ready, so we had to wait. When leaving, I asked him for the 2nd set of keys and he informed us that they didn’t have a 2nd set and that they cannot control the number of keys that the previous owner turns in. He went in to find out the cost to have another set made and to my surprise, seconds later, he walks out with the 2nd set of keys. Made us feel lied to although we know he probably was just disorganized. After we got home and started to get the vehicle situated we discovered that this specific vehicle actually belonged to Ian’s wife. Not that we have an issue with that but, it makes you feel like he wasn’t honest by hiding that information and that he obviously knew there were 2 sets of keys. Overall, I would purchase another vehicle from this dealership and I hope that perhaps learning from this review there are some improvements made on the preparedness and anticipation of customers’ needs. More

Great Service! Great service and a very friendly and helpful staff! There's no other place I'd take my car for servicing. Keep up the great work!!!! Great service and a very friendly and helpful staff! There's no other place I'd take my car for servicing. Keep up the great work!!!! More

excellent service Brian is so friendly and cares about the clients. Kept us informed on how things were going and also let us know there was a recall on the back windo Brian is so friendly and cares about the clients. Kept us informed on how things were going and also let us know there was a recall on the back windows. More

Awesome...always!! I called Gavin about a remote for my 1996 Toyota Land Cruiser and I had some numbers on the back of the remote. He looked up to confirm the part , a I called Gavin about a remote for my 1996 Toyota Land Cruiser and I had some numbers on the back of the remote. He looked up to confirm the part , and found out that I could get the part in SLC, and gave me the phone number... Thank you so much Kevin for going out of your way for me !!! More