Toyota Bountiful

Lack of service from "service department" I am not a happy customer of Toyota Bountiful. I brought my 2007 Scion tC into their service department to address an enhanced warranty that I receive I am not a happy customer of Toyota Bountiful. I brought my 2007 Scion tC into their service department to address an enhanced warranty that I received from Scion. First, I have never been greeted when pulling in as I have at other dealerships/service shops. Their lot techs sit on the side on their phones and usually there is only one service manager, Brandon, to be found. Brandon is nice but overworked since he's the only one around and you can tell that immediately when talking to him just by his energy level and tone of voice upon meeting a perfect stranger aka "customer." I left my car with Brandon so that they could address this enhanced warranty and I was provided a shuttle ride back to my work by a lovely gentleman name Javier (literally the only person at Toyota Bountiful that provided decent service). Later in the afternoon, the day I dropped it off, I received a call from a Michael Turner. If this person was a service manager I really couldn't tell him apart from a "surfer dude" based on his vocabulary and nonchalant attitude. He literally did not want to give me the time of day (which becomes very important later on in this story). Mr. Turner sends a different shuttle driver to pick me up (also a lovely person) and I arrive at Toyota Bountiful to, surprise, be helped by Brandon again! Never met Mr. Turner my "service manager." Brandon (who by the way is their only working employee beyond the shuttle drivers) explains to me that I have to bring my car back between this certain mileage to complete a test and that components of my engine have been tamper taped so that they cannot be messed with. Then I go out to my nicely washed car and I find a cute little sticky note from the technician reminding me of the exact same mileage Brandon just informed me of. Nice, right? Well you would think so... So I complete the "test" within the certain mileage and I bring my car back to Toyota Bountiful to, surprise, work with Brandon again (this time he's my "service manager," but I'm still convinced that he's the only one that works there beside the lot tech with the shaggy hair that's always on his phone). I drop my car off at 9:40 and receive a nice shuttle ride from Javier again. It's not until about 2:00 pm that I finally receive a call from Brandon telling me that this "Michael Turner" individual (the one who couldn't give me the time of day) didn't fill out the right paperwork for my warranty enhancement test and that I basically wasted my time and that nothing could be done, except for me retaking this test. Now I'll admit, typically this wouldn't be a big deal except I am baffled at the laxcidaisical attitude, or lack there of, on behalf of the staff at Toyota Bountiful. I asked Brandon specifically if this was going to be addressed with Mr. Turner and he says, "unfortunately, not at this time." I ask if there's anything they can do for my wasted time and again the answer is "no." I don't understand what they did with my car the first time it was there and I really don't understand why it took the 4 hours to tell me that they messed up? What are they hiding? So at this point in time I am a concerned consumer needing reassurance. I remember that a John Pollette, the manager over the entire service department, had emailed me after my first visit asking that if I didn't receive "excellent customer service" that I could contact him. So I did. I called Mr. Pollette only to reach his voicemail so I left a simple message asking him to call me. Then I thought I would just respond to the email with an explanation of what occurred and the concerns I have. When I arrived back to Toyota Bountiful Brandon was busy again as the ONLY one working (surprise, surprise) and I had to wait for him without being greeted. He apologized for the situation and showed me the missing "paperwork." It's literally a drawing of the dipstick to check the oil, I repeat, a drawing. So I ask, "THIS is what was missing?" To the response of "yeah. Oh and the engine 'wasn't' tamper taped?" So I ask Brandon, "what DID you guys do?" His reply—"an oil change." An oil change!!! So even though I signed paperwork stating that a "test" was being done and the technician left a sticky note in my car about mileage all they completed was an oil change?!? That sounds fishy to me, what about to you? At this point in time I ask to speak to Mr. Pollette again and conveniently he's gone. Surprise, surprise. So I walk over to my uncleaned car (remember how it was cleaned the first time?) and I leave. Do you want to know why I am writing this review? Because it's almost a week later and Mr. Pollette still hasn't give any time to contact me. I think people really need to be careful when working with dealerships and this is not the one to go to. I take VERY good car of my car. There are no oil leaks, I perform every service needed and it's in great condition. Toyota sent me the warranty enhancement, I did not go looking for this, yet no help was received. More

Fun place to buy a Toyota I am thrilled with my new Rav4! I went to two other local dealerships (both Millers) one treated me like an idiot, the other was just snobby and rude. I am thrilled with my new Rav4! I went to two other local dealerships (both Millers) one treated me like an idiot, the other was just snobby and rude. I got in touch with Jesse and he not only treated me like a human being but like family. He sat me down and explained the lease process so I could finally understand how it works. Jesse was even willing to help me set up the built in garage door opener to my new Rav4. I will be a customer of his for life. More

Best car buying experience around! Toyota Bountiful is the real deal! It was by far the most amazing car buying experience that I've ever had. All of their staff is so helpful, knowledg Toyota Bountiful is the real deal! It was by far the most amazing car buying experience that I've ever had. All of their staff is so helpful, knowledgable, and willing to go above and beyond to meet your needs. Thanks for treating us like family! More