Toyota Bountiful

Scott Layton was amazing to work with. He and the entire Bountiful Toyota dealership helped us find exactly what we wanted in a straightforward way without any bait and switch or financial closing pressure. Bountiful Toyota dealership helped us find exactly what we wanted in a straightforward way without any bait and switch or financial closing pressure. More

Worst Car Buying Experience Ever Purchased vehicle on a Saturday and was told the vehicle would be able to be picked up on Monday; however, because I added some ad-ons, the vehicle ha Purchased vehicle on a Saturday and was told the vehicle would be able to be picked up on Monday; however, because I added some ad-ons, the vehicle had to be picked up on Tuesday which was understandable. I called at least 10 times on Tuesday to get an update on when I could pick up my vehicle as it is an hour and half round trip. No one had any answers and I was transferred call after call after call after call from Receptionist to Najee to Andrew to Cam to JC to Ivan.. to no avail. Once I was able to speak to Kerry, I was told that it wouldn't be ready to be picked up until Wednesday afternoon. Today is Wednesday and guess what, I've been calling all day long and again being transferred again multiple times from the Receptionist to Gavin to Shirley to Kerry to Jim to Isabel. The latest update is that the vehicle MIGHT be ready by 6pm today although it was promised to be delivered yesterday. To say post-purchase customer service is horrendous is an understatement. If I could leave zero stars on the review, I would; 1 is too high. The great salesmanship from Robert was destroyed by the post-purchase communication and even more poor customer service. More

They serviced my Toyota very fast. Zak who worked with me was very helpful and promptly informed me about the progress. Good service and good expedience overall. was very helpful and promptly informed me about the progress. Good service and good expedience overall. More

I had a 3:00 pm appointment for a simple oil change which took one hour and forty five minutes to complete. I understand with out an appointment it could have taken all day. Not happy with the wait time. I w took one hour and forty five minutes to complete. I understand with out an appointment it could have taken all day. Not happy with the wait time. I was offered a shuttle to and from which I accepted. After paying for the oil service I went to my parked auto. Unfortunately the service assistant did no remove the seat and floor covering nor the plastic driver wheel cover. Uck I had to personally remove them and of course there was no trash can to put them in. Not a very pleasant experience. Oh window tag was left in car. More

I love this dealership so much that I drive past another Toyota dealership to get to this one I’ve been coming here ever since I was 22 years old I am now 55 so if you’re looking for a great dealership plea Toyota dealership to get to this one I’ve been coming here ever since I was 22 years old I am now 55 so if you’re looking for a great dealership please drop by there More

Personnel were polite, they explained everything well. The waiting lobby was clean and comfortable. I also liked the on-site exercise equipment. The service took longer than expected, but that’s a mino The waiting lobby was clean and comfortable. I also liked the on-site exercise equipment. The service took longer than expected, but that’s a minor thing. More

Used car impeccable condition Jeff, and Ivan helped our family acquire a wonderful second home vehicle. A few things had to be dealt with before I took delivery, and they even brou Jeff, and Ivan helped our family acquire a wonderful second home vehicle. A few things had to be dealt with before I took delivery, and they even brought the car to me 30 miles away, with a full tank. Thank you for your service, and attention to my needs. More

Isabel was courteous and efficient. I was done sooner than later and the vehicle report is a great help for future planning. Thanks very much than later and the vehicle report is a great help for future planning. Thanks very much More

Car in for service. Was told needed an alignment(was driven only 2000 miles since last one I need copy of printout of status when I brought the car in-to compare it with the one after alignment was done driven only 2000 miles since last one I need copy of printout of status when I brought the car in-to compare it with the one after alignment was done on 7/1. Don’t have name of person helping me. More

I needed regular maintenance service for my Highlander. My service rep, Mark, at Bountiful Toyota was very helpful in that I did not have an appointment. My vehicle was finished in a timely way. My service rep, Mark, at Bountiful Toyota was very helpful in that I did not have an appointment. My vehicle was finished in a timely way. More