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Toyota Bountiful
Bountiful, UT
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,538 reviews
August 18, 2021
Excellent service. Grady, and service advisors have gone above and beyond. I love the video for work needed and work completed. Love the transparency, wonderful above and beyond. I love the video for work needed and work completed. Love the transparency, wonderful More
by DD
Employees Worked With
Grady Clayburgh
August 13, 2021
2021 RAV4 SXE HYBRID -- DATE OF PURCHASE: JULY 7, 2021 September 25, 2021 Yes! Finally! Picked up the replacement vehicle today almost 3 months after the initial purchase. It was a bumpy road, but 2021 September 25, 2021 Yes! Finally! Picked up the replacement vehicle today almost 3 months after the initial purchase. It was a bumpy road, but thanks to GM Mr. Waterbury, they "made it right." Thanks also to Jeff and Cam who worked closely on this to make it happen. August 13, 2021 - To be continued...Returning Rav4 purchased 7/7. There were issues with the repairs. Waiting for replacement vehicle TODAY is Thursday - July 22, 2021 BACK UP TO A 5-STAR RATING! Finally reached the General Manager, KC Waterbury, on Monday, July 19, and everything began to take a turn for the better. My 2021 Rav4 XSE Hybrid was sent to Higgins Body & Paint shop - who did a great job. No signs of razor cuts; no damage or marks on the paint. It looks brand new like the day it was first delivered to me. I received a detailed statement of work and warranty. Sales Manager Cam was the Quality Control POC on the finished work. Service Manager Jaden coordinated with Higgins and then arranged for drivers Milo and Jordan to safely deliver the Rav4 to my residence. A rough start but good team work "made it right." Thank you all. (P.S. Salesperson Jeff Christison was quick to close the initial trade-in & sale. Thank U2) I love my 2021 Rav4 XSE Hybrid! Susanne More
by SUZ-2021Rav4XSEHybrid
Employees Worked With
Sales Mgr Cam Benee(*****), Jeff Christison, KC Waterbury
August 12, 2021
Outstanding service team! Great video detailing work. The scheduling is easy, and the team n the service department is always so helpful and please. scheduling is easy, and the team n the service department is always so helpful and please. More
by ken.l.mcconney
Employees Worked With
John Pollett, Brandon Wells, Tyler Honsvick
August 06, 2021
Why bother saying "6mo" limited warranty? So over it. Tired of the run around, why send it to Audi for a simple thing that you won't pay for, then try to pick up the loaner while we are checking on the Tired of the run around, why send it to Audi for a simple thing that you won't pay for, then try to pick up the loaner while we are checking on the car across town? More
by Wendart
Employees Worked With
J Z
August 02, 2021
Usually a pretty good experience but this time I got a flyer in the mail saying it’s time to schedule my no cost to me maintenance for my lease and I got charged $70 for a simple oil change. When I argued flyer in the mail saying it’s time to schedule my no cost to me maintenance for my lease and I got charged $70 for a simple oil change. When I argued the fact they had sent me the flyer, the young man said it’s 2 years or 25k miles. My truck only has 12k miles but have had it just over 2 years. My point being. Don’t send out flyers stating come in for your no cost to you maintenance if you don’t want to honor them. Plus I don’t appreciate trying be conned into a $100 alignment when you first pull in on a truck in perfect driving condition with only 12k miles on it. clearly an up sale that insults a person with any automotive knowledge. More
by Devin
Employees Worked With
Andrew Slade
July 30, 2021
Prompt service. Service technicians do a great job. Service Advisor followed up to make sure everything was done. Also went over the invoice to verify. Service Advisor followed up to make sure everything was done. Also went over the invoice to verify. More
by doubleNN
Employees Worked With
Andrew Slade
