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Toyota Bountiful

Bountiful, UT

4.2
1,538 Reviews

2380 South Highway 89

Bountiful, UT

84010

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Showing 1,538 reviews

September 21, 2021

Waited a while for service technician to even come to my car and service repair took longer than anticipated despite having an appointment More

by Wayneadams1423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randi
Nov 18, 2021 -

Toyota Bountiful responded

Wayneadams1423, we apologize for any inconvenience you experienced while working with our team. We would love to make this up to you as a thank you for being our customer. Could you please contact Crystal, our guest relations manager? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. We look forward to hearing from you!

September 17, 2021

Fast service, great staff and easy to work with anytime I need a car or just assistance More

by Tnicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember names but they are all awesome
Sep 17, 2021 -

Tnicks responded

Thanks

Nov 18, 2021 -

Toyota Bountiful responded

Thanks for the review, Tnicks!

September 17, 2021

Zak was very helpful and accommodating. It was a pleasure working with him. I look forward to working with him next time I need service. More

by karlseashore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Kennard
Oct 28, 2021 -

Toyota Bountiful responded

Zak is pretty great! Thanks for leaving us a review, Karlseashore.

September 13, 2021

Disappointed with treatment I received from auto service customer service. Not upfront about wait time although I had an appointment. I arrived 15 mins before appointment. They did not service my care until More

by lily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rockwell
Nov 18, 2021 -

Toyota Bountiful responded

Lily, we apologize for the experience you had with our service department. You certainly should not have to wait longer when you have made an appointment. We would love the chance to make this up to you but we cannot look you up in our system without additional information such as your full name. Could you please contact Crystal, our guest relations manager? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. We look forward to hearing from you!

September 12, 2021

This is literally the first review I’ve ever posted on any business. I took my truck in for an oil change on 9/11 and they left scratches on the side. I’m betting they didn’t use a mat and it’s probably More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who scratched my truck
Nov 16, 2021 -

Toyota Bountiful responded

Jim, we value you as a customer and we absolutely would like to make this up to you! We are having trouble finding you in our system because we only have your screen name on here to go by. Could you please contact Crystal, our guest relations manager, so we can get you taken care of? Her phone number is (801)980-7956, and her email is csturgeon@toyotabountiful.com. We look forward to hearing from you!

September 11, 2021

Went to the dealership to have the IM service on my car. Went to the dealership to have the IM service on my car. As I was talking with service advisor, another car pulled behind me when the advisor left me More

by Cherie Powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bineyam Kidanie
Nov 16, 2021 -

Toyota Bountiful responded

This is most unfortunate, Cherie! We apologize for this issue, the advisor should not have walked away until they were done helping you. We would love the chance to make this up to you. Please contact Crystal, our guest relations manager, by phone at (801)980-7956. Thank you for bringing this to our attention and we look forward to hearing from you.

September 11, 2021

They were really nice and made you feel welcome. They were fast and careful that my car was kept clean. More

by d.di.h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jadin, Steve Ward
Oct 28, 2021 -

Toyota Bountiful responded

Thanks, d.di.h!

September 10, 2021

These employees were willing to be flexible in scheduling and drove me to and from work so my office agenda was not interrupted. They did great service on my car to satisfy our needs. Great people to work wi More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ward
Oct 28, 2021 -

Toyota Bountiful responded

We are thrilled you used our service. Our shuttle and delivery services can take at least some of the hassle out of going to a shop. Thanks for choosing us, Carrie!

September 09, 2021

Justin Bramhall was great to work with. He was so helpful all along the purchase process. Even with a few glitches, he was doing all he could to get things done. We would recommend him and the dealership to More

by ljnestman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 28, 2021 -

Toyota Bountiful responded

Juston is pretty amazing! Thanks for the recommendation, Ljnestman!

September 01, 2021

I would never buy a car here again. They don't disclose everything in the disclosure. Promised things that didn't happen and still waiting on my second key. More

by Dylan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Jewell and Jared Zemcik
Nov 04, 2021 -

Toyota Bountiful responded

Dylan, we are terribly sorry for any issues you have had during your experience with us. We would like to get some more details so that we can try to make this right for you. This site only lists the name Dylan and we are not able to look you up in our system. Please contact Crystal, our guest relations manager, by phone at (801)980-7956, or by email at csturgeon@toyotabountiful. We look forward to making your experience a better one!

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