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Toyota Bountiful

Bountiful, UT

4.2
1,538 Reviews

2380 South Highway 89

Bountiful, UT

84010

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Showing 1,538 reviews

April 23, 2022

Bought a new Sienna and had a great experience. No high pressure tactics and they were respectful of our time. Would absolutely buy another vehicle from them. I don’t enjoy the car buying experi More

by BryanE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shinji
Apr 27, 2022 -

Toyota Bountiful responded

We are thrilled you chose us, BryanE! Shinji is a great example of the top-notch customer service experience that we strive for and it is wonderful that you got to work with him to find the perfect vehicle to suit your needs. We hope to have the chance to work with you again. Thanks!

April 21, 2022

Toyota Bountiful does a thorough job with their service and I appreciate that. They are friendly and courteous. My only negative is that I purchased a service package and it had an expiration date. If a se More

by Randy882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
May 18, 2022 -

Toyota Bountiful responded

Randy882, we are happy to serve you and hope to continue doing so far into the future. Thanks!

April 21, 2022

We had the worst car buying experience ever. We went into the dealership mid November. After a 1,000 down payment and the promise that they would find us our desired car by the end of January, w More

by Faye
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KC Waterbury
Apr 27, 2022 -

Toyota Bountiful responded

Faye, we sincerely apologize for your experience. The manager that you spoke with was the used car sales manager, and this issue has been raised to our general manager who will be contacting you shortly. Although we were not able to satisfy your standards in every way, please know that we truly appreciate your business. We hope to rectify this situation in order to continue serving you in the future. Thank you for bringing this to our attention. We have been trying to reach you but are having no luck and your voicemail is full. Could you contact Crystal, our guest relations manager? She can be reached at (801)980-7956, or by email at csturgeon@toyotabountiful.com.

April 09, 2022

Sean was cool. Great info and sent video and really informative. Absolutely best service experience. The video was top notch. Never experienced that before. Definit More

by Tennessee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 03, 2022 -

Toyota Bountiful responded

Tennessee, we are glad to hear your time with us was great! Those videos have really added to our overall ability to ensure our customers are communicated with. We value our loyal customers.

April 03, 2022

This dealership has nice and wonderful people. Great place to do Service and relax there while your car is getting serviced. I want to thank Zak and Jen and everyone else from Service for hel More

by J. Ochoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak, Jen, Brittanie
Jun 22, 2022 -

Toyota Bountiful responded

J. Ochoa, we are ecstatic to hear we were able to make your experience so wonderful! We really value our customers and Zak and Jen are great at getting that point across. Thanks for stopping in and we hope to serve you in the future!

April 01, 2022

The service department was very unhelpful and wishy washy. Unaware of what we wanted done. Miscommunication all over the place. The guy we worked with named Nelson was rude and in my opinion demeaning. More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
Apr 01, 2022 -

Taylor responded

Not good

March 30, 2022

I’ve used Toyota Bountiful as the servicing provider for my 2017 Tacoma. I’ve always been completely satisfied with their maintenance of my truck. Any concerns I’ve had have been fully taken care of and the More

by Fdmagana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Clark, Jaden
Mar 31, 2022 -

Toyota Bountiful responded

This is great to hear, Fdmagana! Thanks for choosing us to take care of your Tacoma all these years. We appreciate you!

March 28, 2022

They are always willing to help in the service department however purchasing my car was not a good experience More

by Csummers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John judkins
Mar 31, 2022 -

Toyota Bountiful responded

Thanks so much for your feedback, Csummers. We will be reaching out to you in an attempt to hear more about your experience with our sales department so that we can improve our customer service.

March 27, 2022

I came in for a oil change and I didn’t get that. They were more concerned with my tires that were brand-new More

by anandsingh2525
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zak, Gavin Strong
May 24, 2022 -

Toyota Bountiful responded

AnAndSingh2525, we apologize for your experience. We don't want any customer to feel pressured to pay for unwanted services. We have forwarded this issue to our management team but would like more details. We are unable to find you in our system with the screen name provided here. Could you contact our guest relations manager, Crystal? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. Thanks!

March 25, 2022

No one seemed to know what was going on,just all running around. Nobody in charge of my service and I had an appointment. More

by marge.ship
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobody in charge.
May 11, 2022 -

Toyota Bountiful responded

Marge.ship, we try to provide quick and thorough service to every customer and it looks like we did not do so for you. For that, we apologize. We would love the chance to make this right by you. This issue has been forwarded to our management team and someone will be in contact with you. If you would like to contact us directly, please reach out to Crystal, our guest relations manager. She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. Thank you for your patience and we look forward to speaking with you.

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