Toyota Bountiful

Worst customer service experience I’ve ever had. I was lied to multiple times and they charged more than the quote I was given after being told they would honor it. Will NEVER go back. I was lied to multiple times and they charged more than the quote I was given after being told they would honor it. Will NEVER go back. More

Pleased with my technicians knowledge. He was able to get a great deal of work accomplished on my Rav 4. He was able to get a great deal of work accomplished on my Rav 4. More

Easy to make an appointment for the next day. Randi the Service advisor was amazing! They helped look at my car and make sure my brakes were in great condition Randi the Service advisor was amazing! They helped look at my car and make sure my brakes were in great condition More

Great communication and support from Performance Toyota Bountiful. They were upfront and honest and I'm very happy with my new car! Bountiful. They were upfront and honest and I'm very happy with my new car! More

Well it’s a nicely laid out dealership but the prices are a bit high. Nearly $60 for an in cabin air filter is a little rediculous but when you can buy one at auto zone and put it in yourself in just five mi a bit high. Nearly $60 for an in cabin air filter is a little rediculous but when you can buy one at auto zone and put it in yourself in just five minutes More

My only issue with this dealership was that after my car was finished being serviced it sat in the service bay for at least 10 min. May of actually been there longer who knows, but I saw it sat there for a was finished being serviced it sat in the service bay for at least 10 min. May of actually been there longer who knows, but I saw it sat there for a while. I didn’t receive a text or call from the service advisor…or anybody. It wasn’t until I spoke up and asked an employee about my car I finally got my keys and my receipt. I understand dealerships get busy but I still like to be notified when my car is finished so I can about my day. More

I worked with Zak in the Service Center and he was great. Really took care of me and got my car back up and running for a great price. 100% recommend. Especially Zak!! Really took care of me and got my car back up and running for a great price. 100% recommend. Especially Zak!! More

I am very unhappy at the service I was given, so they are given one star for being open. Their service department told me they had run all the tests and the battery was good, recharged it, put it in writing given one star for being open. Their service department told me they had run all the tests and the battery was good, recharged it, put it in writing and sent me on my way. The next morning the car would not start again. I had to drive home to Gilbert, Arizona, so I bought a recharge power pack at Costco. Every time I had to turn off the car on my way home to get gas, I had to restart it with the power pack. After getting home, I took the car into the dealership by my home where I bought it a month before, and they tested the battery and it was bad. There was also a recall on he DC Module that has been killing batteries across the nation. Under warranty they replaced the battery and the module for free and sent me home within an hour. The Bountiful service department is so inept they can’t even identify a bad battery, or find recall issues with vehicles Terrible! Terrible! Because of them, I was scared that the power pack would not work and we would be left stranded somewhere in the desert between Bountiful, Utah and Gilbert, Arizona. Not happy at all. And here I was driving a $50,000 RAV4 we had just bought new the month before. More

Got me in and out quickly. Very professional yet friendly. Always great to work with. Very professional yet friendly. Always great to work with. More

They took care of our car in a timely manner and kept us informed of how things were going. informed of how things were going. More