The Toy Barn - Service Center

Just keeps getting better every time we come to the Toy Barn. Justin, Greg, and Jim in service are always great to work with on all aspects of our deals. Hope to purchase a third car here in the future. Barn. Justin, Greg, and Jim in service are always great to work with on all aspects of our deals. Hope to purchase a third car here in the future. More

I brought my car in to get some of the carpet replaced and I got to meet some of the staff. They were all phenomenal and I had a great experience! One of the specialists even came in on his day off and and I got to meet some of the staff. They were all phenomenal and I had a great experience! One of the specialists even came in on his day off and went above and beyond the call of duty for me and my car. Thank you so much! More

It is disappointing I have to write a negative review of the Toy Barn. I purchased a used Porsche Boxter from them and I was very pleased with their professionalism and with the experience. The vehicle se the Toy Barn. I purchased a used Porsche Boxter from them and I was very pleased with their professionalism and with the experience. The vehicle seemed to be in excellent condition and I was assured by Justin the car had been thoroughly inspected and was in excellent condition. There were a couple minor issues they promised to fix later and said they would let me know when they had the necessary parts. I was a little concerned because the dealer is several hours drive from my home but Justin assured me it would be no issue. In fact, he stated any time I needed service I simply needed to call and schedule service Mon-Sat and they would arrange for a loaner vehicle while it was being serviced. I was impressed at how focused they were on satisfying customers and thought I had made a great choice. When I drove the car home I noticed the speedometer was reading far off the actual speed, the following day I began hearing excessive brake squealing, and a day later noticed oil leakage where I kept the car parked. I contacted the Toy Barn and explained the issues and was told service was too backed up and it would be nearly a month before they could even consider looking at it. I spoke with Justin and he indicated they could only look at the car on weekdays, loaners were not part of their service, and he indicated the oil leakage was likely a major engine (rear seal) failure and was not their problem and brakes are maintenance items -- also not their problem. While I expect a used car might have some issues, it is clear these issues were known and covered up (a little brake squeal compound and an oil leak that isn't noticeable unless the car sits in one spot for a day). Clearly this is an "anything to get your money" outfit and the customer service prior to the sale is all for show. If you buy here, get the vehicle thoroughly inspected prior and don't expect any service on anything you might miss in the inspection. Very sad... they have great potential, a nice location, an interesting selection of vehicles... just no ethics. More