Toy Barn

Easiest car buying experience I have had (10+ cars). Price was fair and they have followed through on commitments made during the sales process. I would not hesitate to purchase another vehicle from To Price was fair and they have followed through on commitments made during the sales process. I would not hesitate to purchase another vehicle from Toy Barn. More

Excellent customer service! I will be referring my family and friends to do business with Toy Barn. And if I was buy another vehicle in the future I will be coming here first! and friends to do business with Toy Barn. And if I was buy another vehicle in the future I will be coming here first! More

Started with an inquiry about a vehicle, and ended up purchasing. The whole sale was pretty much done through the phone/texting. Communication was great. Test drive went well. There was no pressure from purchasing. The whole sale was pretty much done through the phone/texting. Communication was great. Test drive went well. There was no pressure from my sales guy, Greg. Next time I’m in the market for a car, I will definitely be checking in with them! Thanks again, Greg! More

It was a pleasure working with David! My experience with David represented every experience I've had at Toy Barn in the past, he treated me like family. No pressure to buy anything you're not prepared to af David represented every experience I've had at Toy Barn in the past, he treated me like family. No pressure to buy anything you're not prepared to afford. David worked with my budget, and was honest about potential choices that would go over that limit. Again, no pressure! At no point did I feel forced to make a choice! David, thanks for an amazing shopping experience and the human-to-human interaction! More

After posting a lesser review, I was able to work out a deal on another Porsche they had. Staff was great. deal on another Porsche they had. Staff was great. More

"Death Trap"Part 2...I feel I should reintroduce myself since I took down the last review, wont make that mistake again,I am James,A Veteran and a 100% disabled person and my girlfriend is Suzanne,a health since I took down the last review, wont make that mistake again,I am James,A Veteran and a 100% disabled person and my girlfriend is Suzanne,a healthcare worker that has been at work EVERY DAY she was scheduled to work and MORE during this entire pandemic.I went in this past Sat to speak with Chris Scott to talk about the Death Trap we were baited into buying by their own salesman that by admission per Mark,the GM,they have had problems with in the past.I'm guessing Ryan baited someone else into believing they were"buying the best Camaro he had ever seen" before and management had to bail him out. Ryan even had the gull to call and say"Well,the car sure looks good" &"I can't believe the springs aren't even attached to the car" after we had our independent inspection,By a very reputable and highly thought of mechanic that has his shop longer than "The Toy Barn". Anyway,lets get back toSat,after asking Ryan where Chris might be I was taken to where he was,Chris was busy with another customer showing some features on a Mercedes,i hope he also told them that the springs could potentially not be attached to the car and the Mercedes probably had an oil leak but its nothing because its not major.I spoke with a couple of other guys, let them know who I was looking for and why I was there...the whole time standing right in front of the car that Chris was working with so he would see me, meanwhile,who I later in the day found out to be the GM looking up at me from his computer screen while I told everybody else what was I was there for...after waiting for 20 min to speak with Chris about our Death Trap Suzanne sent me a text that Travis had called from the service dept,on my way to the service dept,Mark finally approached me and asked if I was James....hmmm,yep!!!! After his comments about Ryan and the difficulty he has in the past Mark opened up with the springs and how they had been ordered and if no more parts were needed for that job they hoped that would be ready by Tuesday afternoon.That he was going to be a nice guy and lube the brake system even though he had just admitted to me in conversation that they were also aware that some of these cars sit around in not excellent conditions and things dry up....YOU WOULD THINK THAT IF THEY CLAIM TO BE A HIGH END USED CAR DEALERSHIP THAT SAFETY OF THEIR CUSTOMERS WOULD BE PRIORITY" and that one of the first things they would "INSPECT" would be brakes so the cars would actually stop BUT no here at "The Toy Barn'you spend your hard earned money to buy a car that you have to take to another shop to make sure its ok to even drive the xxxx thing.Then in the same comment mark says they aren't going to fix the oil leak between the engine and transmission even though our independent inspection showed that the leak could've been made possible by the slamming of the engine on the ground when the front springs weren't attached to the car...He referred back to the car had sat for a while and the gasket probably dried out,its still an issue....any fluids leaking from any Death Trap is not going to fix itself for free and will ALWAYS lead to bigger problems....at this point in our conversation I am starting to question either the knowledge of people in this business or if he really thinks I am that stupid.Then the icing on the cake...he said "Oh,i saw on the inspection that you thought we greased the back brake, we did the emergency brake" I almost broke out in laughter. I knew then I was getting the story, never in ANY conversation I had with ANYBODY in service or the independent inspection was there EVER any conversation about greasing the emergency brake or that there could have EVER been any issue with that part of the car until Mark brought it up.At that point I was still waiting to talk to Chris and noticed he was no longer with the Mercedes customer and not there.Mark and I talked a little more and then I left him to see if I could find Chris just to reintroduce myself since I AM 100% positive that someone told him I was there to see him.As I walk out the front door Chris is walking thru the parking lot talking on his phone thru the his ear piece he's walked right in front of me past me he hangs up the phone and kept right on walking with his nose in the air like he didn't even see me and went right into the shop.Very professional Chris,most other people call that something else...you walked right past me like you're more important than the Death Trap your boy sold us....sorry not just impressed by nice white shoes I got a whole closet FULL of them too....I am impressed by respect,something that you and the entire sales staff have shown none to us.Your boy Ryan baited us into"the finest Camaro" he'd ever seen and now you gotta cover him, again.From now on my name is Mr.Humphres when I come to "The toy Barn" Now for the finish...of course there are ZERO loaner cars, according to Travis in service the loaner cars are booked a month out....WOW,does that mean they only have one or does that mean they sell so many xxx' that people actually keep coming back to have there cars serviced by the same people that sold them the crap to begin with.I am thinking that no matter what "The Toy Barn"would never have a loaner for us to use, we aren't good enough, even though I have more respect in my little finger than anyone there. So,we were baited into buying a car that by independent inspection should have never been on the road let alone sold to us and now "The Toy Barn" is stating that they will not fix some of the issues that were pointed out in the independent inspection as problems, not minor issues like Mark claims.Not to mention the fact that if the new lowering springs do not work they want us to pay for stock springs.That will not be what we wanted to buy when we were told about the car by Ryan...THAT IS THE SWITCH PART of the "bait and switch" scheme, tell you that you are getting one thing but in return all you are getting is a failed project car. Lets not forget the fact that I am disabled, a vet and Suzanne is in healthcare and the Attorney General is supposed to protect us from people like this.And even though some of these things seem to be an every day occurrence here they have ZERO conscience to actually sell a high end car and will put a car on the road that is undriveable for the sake of a profit and commission.Is everybody in sales a manager,everybodies cards say they are some kind of management My next step is to contact the State of Ohio Attorney General and file a complaint with them. More

To call the Toy Barn "a car dealership" would be an euphemism in its truest form. From personal experience, having had a history of pre-owned vehicles only and being a guy that's not afraid to turn euphemism in its truest form. From personal experience, having had a history of pre-owned vehicles only and being a guy that's not afraid to turn a wrench, I saw true value in the team of people that run this business once I signed and left with a car. I've always avoided the idea of buying a brand new car due to obvious financial losses that naturally occur... but in here you can find gold nuggets that have already been hand-selected by fellow enthusiasts that know what to look for. The collection they hold is astounding and the conditions and states that they find these machines in are more that enough reason to justify that their asking prices are very fair and reflect actual market values if not better. By all means, it's a business, but it holds a solid foundation built around family. One- not looking out for their own interests and truly striving to make the customers happy because they really do seem to enjoy the work they do. I was very impressed with Pavel Mikhaylyuk, whom turned every possible stone to help me get the car of my dreams within reason. I say this because, as soon as the first lending house closed doors on the deal, he began to actively work hard for an alternative even tho I began to lose hope myself. When I got the call to hear the good news I felt this sense of happiness well up inside me that I cannot describe thru a mere review. I wish I could explain what happened at the Toy Barn, but I have to fall short on words and just say these people can work Magic. I will always look at the Toy Barn as a place where I can say I met new friends and not just a lot I walked in to get a cool car. You have to give yourself a chance to entertain the idea at the very least, and say hi to someone inside, to truly get an idea of what happens here. You won't regret it. More

This was the worst experience at a Dealership I have ever had NEVER AGAIN!!!!! Phone call only returned if you call GM. Very sad. I have never been this unhappy with service from any dealership. had NEVER AGAIN!!!!! Phone call only returned if you call GM. Very sad. I have never been this unhappy with service from any dealership. More

I purchased a 2000 model car from Toy Barn. This was my first purchase of a car remotely. I live about 300 miles from the dealer. I was a bit nervous doing this but Billy Seguin assisted me through the p first purchase of a car remotely. I live about 300 miles from the dealer. I was a bit nervous doing this but Billy Seguin assisted me through the process. I asked countless questions, scheduled someone to look at the car and Billy remained available. In the end I still made the trip to the dealer to see the car in person. To my surprise I felt it was better than the description stated. I purchased it while I was there but the car was not ready for delivery. Billy continued to work with me all the way until it was delivered to my home. I really appreciate his honesty and support during the purchase. I highly recommend Billy and Toy Barn. Their selection is fantastic, the cars are presented honestly, and they treat you with respect. More

Purchased my first civic hatchback and couldn’t be more satisfied. The service at this place was AMAZING!!! I work in Ashland KY and Toy Barn is located 2 1/2 hours away. I didn’t get off work until 5, so satisfied. The service at this place was AMAZING!!! I work in Ashland KY and Toy Barn is located 2 1/2 hours away. I didn’t get off work until 5, so I got there after closing, but Chris Scott waited till I got there even after hours. The car was cleaned inside and out. The service at this dealership is like no other!!! I highly recommend!!! And ask for Chris Scott!! Thank you again for a great experience and will be recommending to all friends and family. More