Towne Toyota

Horrible customer service I was a potential customer interested in a car being sold by towne Toyota via Facebook . When asking questions salesmen David decker thought it would I was a potential customer interested in a car being sold by towne Toyota via Facebook . When asking questions salesmen David decker thought it would be professional to curse and turn people away by calling them trolls. I for one will never do busisness with towne Toyota again. More

Stay Away! STAY AWAY AT ALL COSTS! Never been treated so poorly or been so disrespected before! Normally, I never write things like this, but they sent me over t STAY AWAY AT ALL COSTS! Never been treated so poorly or been so disrespected before! Normally, I never write things like this, but they sent me over the edge. When I went to lease a new car, I planned on trading in my old car as a down payment. My sales person took my keys to inspect the car, and I thought nothing of it. After being at the dealership for hours, I realized I was running late for an appointment, so I asked for my keys back and told the sales rep I'd be in the next day. He REFUSED to give my car keys back! It doesn't stop there either! I was involved in a car accident and had called their roadside assistance for a tow. After being told that they would accept the car, even though they couldn't personally do the repair, they refused it! They then continued to instruct the tow driver to take the car to Toyota of Morristown and that they would accept it. NOPE. They didn't want it either. They accumulated $600+ in tow charges and refuse any responsibility on their end! I had my number taken down and received no calls for 6+ hours from them. They actually LAUGHED at me! They talked down to me, they treated me as an inconvenience, gave me attitude and more! They have no idea what customer service is. The only star there is Lisa in their service center. Other than that, avoid them at all costs. STAY AWAY! More

Sales and Service excellance This is my fifth visit to this dealership this year. I love automobiles and they are my toys and used for practicality as well. This Toyota dealership This is my fifth visit to this dealership this year. I love automobiles and they are my toys and used for practicality as well. This Toyota dealership listens and performs better than any I have ever dealt with. It is amazing how supportive and helpful both the sales and service department has been to me. I hold my reputation dear and I have been willing to recommend folks for service and sales and have had many thank you a for referring folks to this dealer. I am writing this message because I had given up with dealers in the past, and they deserve the reward of me finding an avenue to say thank you. JOB WELL DONE! Yep, we bought another one today and thank you Towne Toyota. I stopped buying Lexus because your treatment is better! More

Excellent Service The Service Center at Towne Toyota is excellent. Over the past twenty five years I have purchased six Toyota's from Towne, the most recent a 2015 4R The Service Center at Towne Toyota is excellent. Over the past twenty five years I have purchased six Toyota's from Towne, the most recent a 2015 4Runner Trail. During the period, each of my vehicles has been serviced at Towne. I trust the work will be completed in a professional manner. More

Great place and trustworthy people Lisa is always very helpful and goes above and beyond. The techs are great and I am always confident in their work. The whole service team is great. Lisa is always very helpful and goes above and beyond. The techs are great and I am always confident in their work. The whole service team is great. More

Very HAPPY I would recommend this dealership to anyone! Over all a great experience ! I work with Johnny Guzman and he was WONDERFUL! As soon as we shook hands I would recommend this dealership to anyone! Over all a great experience ! I work with Johnny Guzman and he was WONDERFUL! As soon as we shook hands I knew I was in the right care. He was able to get me the car I want for a very reasonable price! and I drove off the lot in a new car that day!! The week before I went to Prestige Toyota and they were very un-helpful. They could not even give me a ball park price about what my monthly payment would be! and I'm still waiting to hear back from them. If you are looking for an over all warm and friendly sale guy,who is a true gentleman go to Johnny! He is the best ! I really couldn't be happier! More

Speedy I go here on my lunch time to get my vehicle serviced, they are polite quick & very efficient. I would recommend everyone I know to go here. I go here on my lunch time to get my vehicle serviced, they are polite quick & very efficient. I would recommend everyone I know to go here. More

Service due Was very knowledgeable fast service was nice to kids and made an effete to het car done in reasonable time was happy with work done and even gave me Was very knowledgeable fast service was nice to kids and made an effete to het car done in reasonable time was happy with work done and even gave me a coupon for the price on service. More

very good, this was our fifth toyota purchase overall good experience, Gus was very helpful we're thinking about going back this week for a truck for my husbands business if the numbers are sati overall good experience, Gus was very helpful we're thinking about going back this week for a truck for my husbands business if the numbers are satisfactory on the trade in on the tundra we have More

Service My service advisor Bruce D. was really helpful and knowledgable. Felt very comfortable with him and took the time to explain the charges and serivices My service advisor Bruce D. was really helpful and knowledgable. Felt very comfortable with him and took the time to explain the charges and serivices. More