Towne Toyota

I came in with a question about a recall and Jamie helped answer my questions that I had since the paper I got in the mail gave a bad explanation. She was very friendly and helpful and answered my questions answer my questions that I had since the paper I got in the mail gave a bad explanation. She was very friendly and helpful and answered my questions in their entirety. Thanks for the help!! A+ More

I visited three dealerships before coming back to Towne Toyota. My credit score had slipped since my last purchase two years ago at Towne Toyota. I hesitated to come back to Towne Toyota despite the fa Toyota. My credit score had slipped since my last purchase two years ago at Towne Toyota. I hesitated to come back to Towne Toyota despite the fact that I have been a customer since purchasing my first car from them in 1993. Becasue of my score I was afraid that Toyota would not be able to do anything for me. I worked with a Hyundai dealer in Hackettstown and a Jeep dealership in Totowa. Both of these dealerships tried to push me into cars I did not want, and could not afford, telling me that I had no choice because of my credit score. Hyundai sales rep. called me several times demanding that I give them a deposit on a car that I was not sure that I wanted. The Jeep dealership was no better. I finally called Towne Toyota and spoke to Rich. Rich told me to come in and see him. Because I had applied for credit online, Rich was familiar with my credit score etc. before I met with him. He was professional,confident and he made me feel like a valued customer. Rich told me that he could work with me and he suggested that I consider leasing a vehicle - not an option that was even suggested by the other dealerships. Rich introduced me to Spencer. Spencer has a lot of energy and really great customer service skills. He is not pushy and again, I felt as if I were a valued customer. Spencer work with me as I looked at a couple of used Camrys. Rich continued to do the work on a lease option. Within an hour Spencer and Rich had pulled together a lease on a 2011 Camry LE at a monthly payment considerably lower than the other dealers had offered. I left the dealership that night anticipating that I would take the new car home the following afternoon. Spencer worked with me the following day because he needed some more information from me. He followed everything up with a phone call and he made the whole process very easy - painless. When I came in to pick up the car, Spencer took the time to go over everything in the new car - he is very comfortable with himself and his level of product knowledge is excellent. He even took the time to link my cell to the Bluetooth in the car. Spencer is the kind of guy who will do anything for the customer first - the sale is important - but Spencer makes the customer feel even more important. He has only been with Towne Toyota for 6 months or so and he is already an asset to the dealership. I will recommend Spencer to anyone who is in the market for a new Toyota. Frank, finance manager, was my sales associate on a previous purchase. That purchase took place over two years ago and he still remembered me - nice. He is very easy yo talk to and he made my financing very comfortable. I honesty felt that he was looking out for me and that he went to bat for me for financing because of my brand loyality. Rich, Spencer and Frank - a collective thank you. I am now driving a 2011 Camry because of your hard work and dedication to your customer.You accomplished, in less that 24 hours, what other dealerships felt was impossible. I really can't thank you enough. Toyota is the only car that I have driven and I am very happy with the Camry - beyond happy. I will see you guys in 3 years for another Toyota - number 6 I think... Spencer - stick to it - you have a natural ability to talk to people without pushing; making the customer feel that they are your first priority. Thanks for the follow up call to see if I like the new car ( I think you know the answer to that question...) Thanks again - you made a bad experience into an awesome one. More

My experience with this Dealership and its' employees far surpassed all the dealerships I visited while shopping for my new car. David Decker and Frank Giambattista were very courteous and respectful. They surpassed all the dealerships I visited while shopping for my new car. David Decker and Frank Giambattista were very courteous and respectful. They listened to my needs and did not pressure me at all. They both went out of their way to make me feel comfortable and were very knowledgeable. I will definitely recommend this dealership and will shop there again. Thank you Towne Toyota ! Cristina Walker More

I purchased a new 2010 Toyota Corolla at the beginning of this year from Town Toyota. The buying experience was, to my surprise, great! I worked with Dave Decker. I told him exactly what I was looking for this year from Town Toyota. The buying experience was, to my surprise, great! I worked with Dave Decker. I told him exactly what I was looking for and long and behold, he got me an amazing deal of 0% financing for 60 months on a brand new car! I even got a great trade in deal with it. I didn’t feel pressured what so ever. On top of that, I have been back for my normal oil changes, check-ups, etc… and Jamie has been such a pleasure to come to. She make sure that I’m 100% satisfied with my experience. I highly recommend this dealership to all that are looking for a new/used car. -Kelly More

THE SALESMAN DAVID WAS EXTREAMLY KNOWLDGEABLE ABOUT THE TOYOTA PRODUCTS AND VERY FRIENDLY AND EASY TO DEAL WITH, SOMETHING IM NOT USED TOO WHEN BUYING A CAR. HIS TO THE POINT PRICING AND NO BS ATTITUDE WAS TOYOTA PRODUCTS AND VERY FRIENDLY AND EASY TO DEAL WITH, SOMETHING IM NOT USED TOO WHEN BUYING A CAR. HIS TO THE POINT PRICING AND NO BS ATTITUDE WAS REFRESHING I COULD SEE THAT MAN LIVES TO SELL CARS AND IM SURE HE DOES WELL AS HE SHOULD. I HAD MY DAUGHTER WITH ME AND SHE DOESNT GET FRIENDLY WITH STANGERS WELL WAS INTRIGUED BY HIS WIT AND JOKING MANNER AND ENJOYED THE EXPERIENCE AS WELL. TELL HIM THANKS FOR ME ILL BE BACK. More

We've been researching reliable, high-MPG family cars, and decided on the Toyota Prius. Visited multiple dealerships to compare. Spencer was extremely helpful, and the least "aggressive" of any of the sal and decided on the Toyota Prius. Visited multiple dealerships to compare. Spencer was extremely helpful, and the least "aggressive" of any of the salespeople we met. He was simply helpful, and employed no "now is your one and only chance..." techniques. He just wanted to help, and made a polite follow up call without pressuring. We were pleased to ultimately choose to buy here, and so far the experience is great all around. I wish management was a tad quicker to get to the fair price we felt we received, rather than negotiating from much higher. Once we agreed on the deal, Spencer, Frank and the team were very helpful and efficient for us, dealing with all the final details (payment, trade in, insurance, registration, car instructions, etc.). Overall, a very great experience. More

I have bought 5 cars from Town Toyota and dealt with Dave Decker each time. Dave has made an unpleasant experiance of buying a car much more enjoyable. It is nice to know that I found a sales person I can tr Decker each time. Dave has made an unpleasant experiance of buying a car much more enjoyable. It is nice to know that I found a sales person I can trust and I have even refered my mother to Dave who also bought a car from him. In closing thank you to Dave and Towne Toyota and I look forward to coming back for my next car. More

The salesperson listened to what I was looking for, did not pressure me, and was very supportive and helpful. He had a good attitude and was courteous.Afterwards, the have checked on how the car is doing not pressure me, and was very supportive and helpful. He had a good attitude and was courteous.Afterwards, the have checked on how the car is doing and if I have any questions. They have been great. I will certainly recommend them. More

Ms. Franchi went above and beyond with efficiency and attention to detail. Her friendliness made the process of service for my 2009 Rav4 go quickly and pleasantly. She is super! attention to detail. Her friendliness made the process of service for my 2009 Rav4 go quickly and pleasantly. She is super! More

I have bought 2 new cars and one CPO from Dave. He is a pleasure to work with and very fair. That is the reason I keep returning to him. He can make the financing work, as well as the price and get you w pleasure to work with and very fair. That is the reason I keep returning to him. He can make the financing work, as well as the price and get you what you need without all the hassle and BS of other salesmen. I highly recommend him to others. More