Towne Toyota

I was at the dealership on 9/24/2011 around 11:30 am with my two young kids and my wife.We took a 45 mile ride to get to the dealership looking for better deal on 2011 toyota prius,since we was constantly pr my two young kids and my wife.We took a 45 mile ride to get to the dealership looking for better deal on 2011 toyota prius,since we was constantly pressured by the sales people over the phone and through the e-mail.Any how,after the test drive i offer them the price that i was going to spend on the car.Finally they accept our offer,and proceed with the finance paper work.After few minutes later, they said they cannot accept our offer---eventhough i had a perfect credit score of 780.The reason they said,one of the manager mistakenly accept our offer.Although,we spend around 4 hrs,for nothing--wasted our precious time---totally disappointed with this dealer ship.It seems like they dont care about the time,eventhough they said over the phone that you won,t be dissappointed.Totally bad experience at this dealer ship.They are not going to get my or our family members business. More

I love Towne Toyota! I am seriously not exaggerating about the awesome customer service and awareness at Towne Toyota of Ledgewood. I want to stress the fact that the sales team was super professional about the awesome customer service and awareness at Towne Toyota of Ledgewood. I want to stress the fact that the sales team was super professional and attentive to my needs. I was not pressured at all. I will be spreading the word about this dealership. More

After visiting 5 other car dealerships, we were quite happy that our final visit was to Towne Toyota in Ledgewood. From the moment you walk in the door, you are treated with friendly smiles and respect happy that our final visit was to Towne Toyota in Ledgewood. From the moment you walk in the door, you are treated with friendly smiles and respect from all employees you come in contact with. Nothing will send me back out a door from any type of vendor than an agressive salesperson. Spencer Koenig was helpful and personable and anxious to please without making us feel we were being "duped." When we asked questions he wasn't sure of or needed approval from his manager, Rich Freeman was there to assure us of any further concerns we might have. When a salesperson knows they have a quality product, they don't have to be aggressive because they believe in their product and that is what we found with Spencer Koenig and Rich Freeman. We ended up buying a RAV 4 and are very happy with our final choice. Even after the papers were signed and the sale confirmed, the help continued. My husband who will be the main driver had many questions about the syncing of his cell phone as well as the Sirius radio and Navigation operations. Jamie helped him with the cell phone and the people in the maintenance department were also very helpful and "patient" making everything user friendly. We will definitely refer our friends to Town Toyota in Ledgewood and to Spencer and Rich specifically. Thank you to all who played a part in giving us the confidence that we made the right choice. We'll be back when it's time for me to get a new car! More

David Decker and the whole team were wonderful! Love my new Toyota Rav. Walked in and got a great deal and bought it. Drove out of lot very happy! new Toyota Rav. Walked in and got a great deal and bought it. Drove out of lot very happy! More

Mike and John did all they could to meet the price I wanted to spend. they were honest and up front. Their service department has been outstanding so far. This is my first Toyota and I am extremely hap wanted to spend. they were honest and up front. Their service department has been outstanding so far. This is my first Toyota and I am extremely happy and glad I went with Toyota out of the cars I was looking at. Kate Andre Looking at your optional down below... I had all that information before I went.. I did my homework. I also did not by right away. I came back a few days later after I did some more homework... More

Spencer was a pleasure to work with he was friendly and enthusiastic. He understood just what I was looking for, he followed up when he said he would. I will recommend him to friends and family members. enthusiastic. He understood just what I was looking for, he followed up when he said he would. I will recommend him to friends and family members. More

Dave was very laid back-not pushy like most car sales people.He went with us while we test drove the van-enjoyed the second seat. We were sold on the van from the get go.After some up and down about the people.He went with us while we test drove the van-enjoyed the second seat. We were sold on the van from the get go.After some up and down about the price-it was a sale-we took it home that very day. Thank you for your honesty Dave. The Millers More

I came in with a question about a recall and Jamie helped answer my questions that I had since the paper I got in the mail gave a bad explanation. She was very friendly and helpful and answered my questions answer my questions that I had since the paper I got in the mail gave a bad explanation. She was very friendly and helpful and answered my questions in their entirety. Thanks for the help!! A+ More

I visited three dealerships before coming back to Towne Toyota. My credit score had slipped since my last purchase two years ago at Towne Toyota. I hesitated to come back to Towne Toyota despite the fa Toyota. My credit score had slipped since my last purchase two years ago at Towne Toyota. I hesitated to come back to Towne Toyota despite the fact that I have been a customer since purchasing my first car from them in 1993. Becasue of my score I was afraid that Toyota would not be able to do anything for me. I worked with a Hyundai dealer in Hackettstown and a Jeep dealership in Totowa. Both of these dealerships tried to push me into cars I did not want, and could not afford, telling me that I had no choice because of my credit score. Hyundai sales rep. called me several times demanding that I give them a deposit on a car that I was not sure that I wanted. The Jeep dealership was no better. I finally called Towne Toyota and spoke to Rich. Rich told me to come in and see him. Because I had applied for credit online, Rich was familiar with my credit score etc. before I met with him. He was professional,confident and he made me feel like a valued customer. Rich told me that he could work with me and he suggested that I consider leasing a vehicle - not an option that was even suggested by the other dealerships. Rich introduced me to Spencer. Spencer has a lot of energy and really great customer service skills. He is not pushy and again, I felt as if I were a valued customer. Spencer work with me as I looked at a couple of used Camrys. Rich continued to do the work on a lease option. Within an hour Spencer and Rich had pulled together a lease on a 2011 Camry LE at a monthly payment considerably lower than the other dealers had offered. I left the dealership that night anticipating that I would take the new car home the following afternoon. Spencer worked with me the following day because he needed some more information from me. He followed everything up with a phone call and he made the whole process very easy - painless. When I came in to pick up the car, Spencer took the time to go over everything in the new car - he is very comfortable with himself and his level of product knowledge is excellent. He even took the time to link my cell to the Bluetooth in the car. Spencer is the kind of guy who will do anything for the customer first - the sale is important - but Spencer makes the customer feel even more important. He has only been with Towne Toyota for 6 months or so and he is already an asset to the dealership. I will recommend Spencer to anyone who is in the market for a new Toyota. Frank, finance manager, was my sales associate on a previous purchase. That purchase took place over two years ago and he still remembered me - nice. He is very easy yo talk to and he made my financing very comfortable. I honesty felt that he was looking out for me and that he went to bat for me for financing because of my brand loyality. Rich, Spencer and Frank - a collective thank you. I am now driving a 2011 Camry because of your hard work and dedication to your customer.You accomplished, in less that 24 hours, what other dealerships felt was impossible. I really can't thank you enough. Toyota is the only car that I have driven and I am very happy with the Camry - beyond happy. I will see you guys in 3 years for another Toyota - number 6 I think... Spencer - stick to it - you have a natural ability to talk to people without pushing; making the customer feel that they are your first priority. Thanks for the follow up call to see if I like the new car ( I think you know the answer to that question...) Thanks again - you made a bad experience into an awesome one. More

My experience with this Dealership and its' employees far surpassed all the dealerships I visited while shopping for my new car. David Decker and Frank Giambattista were very courteous and respectful. They surpassed all the dealerships I visited while shopping for my new car. David Decker and Frank Giambattista were very courteous and respectful. They listened to my needs and did not pressure me at all. They both went out of their way to make me feel comfortable and were very knowledgeable. I will definitely recommend this dealership and will shop there again. Thank you Towne Toyota ! Cristina Walker More